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Caracol Plaza

Property class: 3.5

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Photo gallery for Caracol Plaza

A pool area with lounge chairs and thatched umbrellas, surrounded by a building with balconies. - Caracol Plaza (Puerto Escondido)
A spacious outdoor dining area with multiple tables and chairs, large windows offering a view of the beach and palm trees, and hanging wicker lamps. - Caracol Plaza (Puerto Escondido)
A bathroom with a toilet, a sink, a mirror, and a hairdryer. - Caracol Plaza (Puerto Escondido)
A hotel room with two beds, a chair, a nightstand, and wall-mounted lights. - Caracol Plaza (Puerto Escondido)
A hotel with multiple balconies, a swimming pool, and tropical plants. - Caracol Plaza (Puerto Escondido)
Located close to Commercial Walkway and Marinero Beach, Caracol Plaza provides a swim-up bar, a poolside bar, and a terrace. The on-site international cuisine restaurant, LA CAVA, offers breakfast, lunch, and dinner. In addition to a garden and a bar, guests can connect to free WiFi in public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

A bedroom with a bed, nightstands, a window with curtains, and a view of greenery.

Standard Room, 2 Double Beds

7.4 out of 10
Good
(44 reviews)
  • Mountain view
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

A resort with a pool, beach view, and thatched umbrellas.

Standard Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(11 reviews)
  • Beach view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located near the beach, Caracol Plaza is in Reforma, a neighborhood in Puerto Escondido. Shoppers can check out Commercial Walkway, while everyone can enjoy the natural beauty of Marinero Beach and Carrizalillo Beach. Laguna de Manialtepec is another place to visit that comes recommended. Visit our Puerto Escondido travel guide
Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980

What's nearby

  • A beach with palm trees and ocean waves.
    Commercial Walkway
    2 min walk - 0.1 miles
  • A surfer riding a wave in the ocean.
    Zicatela Beach
    3 min walk - 0.2 miles
  • A coastal landscape with a beach, rocky cliffs, and lush greenery.
    Carrizalillo Beach
    3 min drive - 1.2 miles
  • Principal Beach
    3 min walk - 0.2 miles
  • Marinero Beach
    12 min walk - 0.7 miles

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    10 min drive

Restaurants

  • La Pérgola Mexicana
    6 min walk
  • Comedor Rey Del Mar
    4 min walk
  • Bendito's Restauurant y pizzeria italiana
    6 min walk
  • Restaurant Junto al mar
    9 min walk
  • Terraza Zikaru
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference center (3,767 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 4 buildings
  • 6 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 9 PM

Frequently asked questions

Does Caracol Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM–9 PM.

Is Caracol Plaza pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Caracol Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Caracol Plaza?

Check-out is at noon.

Where is Caracol Plaza located?

Located in Reforma, this beach hotel is within a 10-minute walk of Commercial Walkway and Marinero Beach. Carrizalillo Beach and Laguna de Manialtepec are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Caracol Plaza Reviews

7.6

Good

7.6

Cleanliness

7.6

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 218 out of 623 reviews
Rating 8 - Good. 186 out of 623 reviews
Rating 6 - Okay. 122 out of 623 reviews
Rating 4 - Poor. 49 out of 623 reviews
Rating 2 - Terrible. 48 out of 623 reviews

Reviews

Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
I like the beach view and breakfast. I think needs maintenance and front desk staff more hospitality.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room and view was amazing. The A/C worked awesome and the staff was very welcoming. Would stay there again, breakfast was 5 star quality. The restaurant staff was also 5 star.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Service was good. Rooms were decent. Really nice place to stay at close to the beach.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean, just needed repainting. Water took forever to get warm. Staff were courteous. Parking was extremely limited. In room coffee maker would have been nice.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities
If you dont mind to use the toilet with your partner able to see you pick room #7. The door doesnt close due to the bed being too close to the door. The bed cannot be moved. The air conditioning was leaking water. Only tiny drops. Im not the type to complaint so i didnt bother, slept to opposite side. Even though all rooms were occupied in 3 days the pool wasnt maintained, the waterfiltering was off so i didnt use it. I Never use a pool if water filtering system is not working. For the price you can stay, its walking distance to Oregano restaurant (breakfast & early dinning). 5 minutes to closing continental breakfast, my pregnant wife and i wouldve appreciated at least coffee. Not a simple sorry we're closed for breakfast! Curtesy is always appreciated. It doenst matter if you stay in Zoa (Michellin star winner) or here....what really matter is how you are treated were you stay. Casa kalmar offers coffee all day, heated pool until 11pm, soft music morning hours. Best stay overall.
Beautiful pool, but still water no filtering system on. So i didnt go in on 85 F.🔥
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff on the restaurant to slow , beach to far away , ubicación to the hotel terrible,
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

I love this place
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service
Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
Not enough towels in the two rooms, nor toilet paper. (Which was not new rolls) Drunk people around the pool with loud music. Beautiful hotel, but the staff unhelpful and the environment not the best.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
V
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness
This property was in rebulding process
Stayed 3 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was great. There are some areas in the bathroom that need more detailing, shower door, soap holder and toilet. Room 315 had a leaky faucet from tge first day. We told the housekeepers and front desk, y nada! The breakfast buffet was cold for the most part. There was a young lady who helped out the day that there was no buffet. She was fast, courteous and professional. Thank her please. We did but coming from the management would be nice. The pool bar areas need tidying up. Popcorn and trash were there overnight. I told the tall gentleman at the front desk the next day. Hehe...LOTS of cell phone usage bt staff in the dining room and reception areas. They need to be more aware of their surroundings and more attentive to guest traffic to convey a more professional atmosphere. Asley in tours was very professional and explained options very well. Thank you for listening.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Disliked: Staff & service
the second elevator was not working. Staff, not friendly.
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024