Hotel Puerto Palace

Family-friendly hotel with 2 outdoor pools and 2 hot tubs

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Where to?

Dates

June 2025

July 2025

2 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Hot Tub
Spa
Gym

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 22 of 22 rooms

1 bedroom, down comforters, minibar, desk

Standard Single Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

20 sq m
Sleeps 1
1 Twin Bed

Standard Triple Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

32 sq m
Sleeps 3
1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Economy Triple Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

Sleeps 3
1 King Bed

Standard Double Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

Sleeps 2
1 King Bed

Family Room (2 adults, 2 children)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sleeps 4
1 King Bed and 2 Large Twin Beds

Family Room (3 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sleeps 4
1 Queen Bed and 2 Twin Beds

Double Room Single Use

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

32 sq m
Sleeps 1
1 King Bed OR 2 Twin Beds

Standard Single Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

Sea view
Sleeps 1
1 Twin Bed

Standard Single Room, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

Sleeps 1
1 Twin Bed

Double Room Single Use, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

32 sq m
Sleeps 1
1 King Bed OR 2 Twin Beds

Economy Double Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

Sleeps 2
1 King Bed

Double Room Single Use, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

32 sq m
Sleeps 1
1 King Bed OR 2 Large Twin Beds

Family Room (3 adults)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sleeps 3
1 King Bed and 2 Large Twin Beds

Double Room, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Double Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Triple Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

32 sq m
Sleeps 3
1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

Triple Room, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

Separate bedroom

32 sq m
Sleeps 3
1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Double Room, Pool View (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

32 sq m
Sea view
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Blackout drapes/curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Family Room (4 adults)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout drapes/curtains

Down duvet

2 bedrooms

Sleeps 4
1 Queen Bed and 2 Large Twin Beds

Similar properties

Pool
Breakfast included
All inclusive
Kids pool

About the neighborhood

c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

Taoro Park - 6 min walk - 0.3 miles
Plaza del Charco - 14 min walk - 0.8 miles
Loro Park - 18 min walk - 0.9 miles
La Paz Lookout - 19 min walk - 1.0 mile
Lago Martianez Swimming Pools - 10 min drive - 1.4 miles

Getting around

Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

‪Casa Mel - ‬10 min walk
‪Tasca el Olivo - ‬11 min walk
‪Restaurante-Pizzeria Don Camilo - ‬13 min walk
‪Blanco Bar - ‬11 min walk
‪Alberto's Bar - ‬4 min walk

About this property

Hotel Puerto Palace

Upscale family-friendly hotel near Plaza del Charco

Located close to Lago Martianez Swimming Pools, Hotel Puerto Palace provides a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with mini golf and a garden.

Other perks include:

2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
Free self parking
An outdoor tennis court, babysitting (surcharge), and a porter/bellhop
Smoke-free premises, tour/ticket assistance, and a ballroom
Guest reviews say great things about the helpful staff

Room features

All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.

Extra conveniences in all rooms include:

Rainfall showers, bidets, and shower/tub combinations
Balconies or patios, daily housekeeping, and desks

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking

Food and drink

Free buffet breakfast available daily 7:30 AM to 10:30 AM
A bar/lounge
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Things to do

2 hot tubs
2 outdoor pools
Arcade/game room
Basketball
Children's pool
Fitness classes
Gym
Library
Mini golf
Outdoor tennis court
Pilates classes
Playground
Sauna
TV in common areas
Volleyball

Family friendly

2 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

6,458 square feet of conference space
Business center
Computer station
Meeting rooms

Outdoors

Garden
Pool loungers
Pool umbrellas
Terrace

Spa

Manicures/pedicures
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

1 building
4 floors
Ballroom
Banquet hall
Lifeguards
Reception hall
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bidet
Free toiletries
Hair dryer
Rainfall showerhead
Shower/bathtub combination
Towels provided

Entertainment

Food and drink

Minibar

Air conditioning
Connecting rooms available
Desk
Iron/ironing board on request
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

Important information

Optional extras

In-room safe fee: EUR 2.50 per day
Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto

Puerto Palace

Hotel Puerto Palace Tenerife/Puerto De La Cruz

Puerto Palace De La Cruz

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Puerto de la Cruz

Puerto de la Cruz Puerto Palace Hotel

Hotel Puerto Palace

Puerto Puerto De La Cruz

Puerto Palace

Hotel Puerto Palace Hotel

Hotel Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Check-out is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 15-minute walk of Taoro Park and Plaza del Charco. La Vola and Garden Beach are also within 15 minutes.

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Hotel Puerto Palace Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Richard

Mar 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.

Stayed 2 nights in Jan 2025

8/10 Good

Matthew James Edward

Feb 17, 2025

Liked: Cleanliness, staff & service, amenities

Nice hotel, but absolutely nothing to do locally

Stayed 4 nights in Feb 2025

10/10 Excellent

Allison jane

Sep 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back

Stayed 10 nights in Sep 2024

10/10 Excellent

Mihai

Nov 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All is beautiful!

Stayed 3 nights in Nov 2024

10/10 Excellent

Martina

Jul 22, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel

Stayed 14 nights in Jul 2023

10/10 Excellent

Xiaoyi

Aug 20, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, kids friendly

Stayed 12 nights in Aug 2023

10/10 Excellent

Sigrún

Jun 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Stayed 3 nights in Jun 2024

10/10 Excellent

Augustina

Jun 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment

Stayed 4 nights in Jun 2024

10/10 Excellent

Jim

Oct 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place

Stayed 1 night in Oct 2022

10/10 Excellent

Emmanuel

Dec 21, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!

Stayed 3 nights in Dec 2023

10/10 Excellent

Jenny

Jul 20, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.

Stayed 3 nights in Jun 2022

8/10 Good

Tomas

Dec 16, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great pool area. WIFI not really up to par in the room. Scetchy.

Stayed 5 nights in Dec 2023

6/10 Okay

Jane

Nov 8, 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.

Stayed 2 nights in Nov 2024

10/10 Excellent

jesus

Nov 8, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ac control button is limited to four settings and the top setting is just ok.

8/10 Good

Jonas

Dec 23, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.

Stayed 9 nights in Dec 2023

10/10 Excellent

Jacqueline

Aug 2, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, wonderful staff.

Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.

Stayed 16 nights in Jul 2022

10/10 Excellent

Verified traveler

Jan 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.

Stayed 9 nights in Jan 2024

10/10 Excellent

Sebastian

May 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

War alles gut

Stayed 21 nights in May 2025

10/10 Excellent

carmen

May 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hôtel très bien situé, propreté très bien ,chambres vue piscine magnifique,petit déjeuner très bien il y en as pour tout les goûts.le personnel est au petit soin,d'une gentillesse toujours un petit mot gentil.Rapport qualité prix excellent.

Stayed 5 nights in May 2025

10/10 Excellent

Joseph

May 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in May 2025

10/10 Excellent

Edith

May 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ein sehr schönes, sauberes Hotel mit geräumigen Zimmern und einer sehr schönen Gartenanlage mit mehreren Pools. Frühstück und Abendessen waren auch sehr gut. Der einzige Minuspunkt ist die sehr kleine Parkgarage, die meist voll belegt war. Wir mussten fast immer außerhalb einen Parkplatz suchen.

Stayed 9 nights in May 2025

10/10 Excellent

Anne-Gwenael

May 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Tres bel hotel, non loin du centre, personnel a l'ecoute.

Stayed 5 nights in May 2025

10/10 Excellent

Magda

May 4, 2025

Stayed 2 nights in May 2025

8/10 Good

Olga

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Die Zimmer, die zur Straße ausgerichtet sind, haben nur in der obersten Etage einen Ausblick auf das Tal. Der Rest der Zimmer schaut auf die Straße und Nachbargebäuden und es ist zum Teil laut.

Stayed 14 nights in Apr 2025

8/10 Good

Diabelou

Apr 26, 2025

Liked: Cleanliness, staff & service

Hôtel bien placé et le personnel est au très bien

Stayed 9 nights in Apr 2025

Hotel Puerto Palace

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

Reviews

Popular amenities

Room options

View all photos for Standard Single Room

Standard Single Room

Highlights

View all photos for Standard Triple Room

Standard Triple Room

Highlights

View all photos for Economy Triple Room

Economy Triple Room

Highlights

View all photos for Standard Double Room

Standard Double Room

Highlights

View all photos for Economy Double Room (2 adults + 1 child)

Economy Double Room (2 adults + 1 child)

Highlights

View all photos for Family Room (2 adults, 2 children)

Family Room (2 adults, 2 children)

Highlights

View all photos for Family Room (3 adults and 1 child)

Family Room (3 adults and 1 child)

Highlights

View all photos for Double Room Single Use

Double Room Single Use

Highlights

View all photos for Standard Single Room, Sea View

Standard Single Room, Sea View

Highlights

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Highlights

View all photos for Double Room Single Use, Pool View

Double Room Single Use, Pool View

Highlights

View all photos for Economy Double Room

Economy Double Room

Highlights

View all photos for Double Room Single Use, Sea View

Double Room Single Use, Sea View

Highlights

View all photos for Family Room (3 adults)

Family Room (3 adults)

Highlights

View all photos for Double Room, Pool View

Double Room, Pool View

Highlights

View all photos for Double Room, Sea View

Double Room, Sea View

Highlights

View all photos for Triple Room, Sea View

Triple Room, Sea View

Highlights

View all photos for Triple Room, Pool View

Triple Room, Pool View

Highlights

View all photos for Double Room, Pool View (2 adults and 1 child)

Double Room, Pool View (2 adults and 1 child)

Highlights

View all photos for Double Room, Sea View (2 adults and 1 child)

Double Room, Sea View (2 adults and 1 child)

Highlights

View all photos for Standard Room (2 adults and 1 child)

Standard Room (2 adults and 1 child)

Highlights

View all photos for Family Room (4 adults)

Family Room (4 adults)

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property