Hotel Puerto Palace

4.0 star property
Family-friendly hotel with 2 outdoor pools and 2 hot tubs

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Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, sun loungers
TV
TV
Front of property - evening/night
Outdoor dining
Hotel Puerto Palace offers an upscale retreat near Plaza del Charco and Lago Martianez Swimming Pools. Guests start their day with a breakfast buffet, rejuvenate in the sauna or spa tubs, and fill afternoons with mini golf and volleyball matches.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 22 of 22 rooms

Standard Double Room

8.4 out of 10
Very good
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Standard Single Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

Double Room Single Use, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Triple Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Economy Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 2
  • 1 King Bed

Economy Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
2 bedrooms
  • Sleeps 3
  • 1 King Bed

Family Room (4 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
2 bedrooms
Down duvet
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

Family Room (3 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
2 bedrooms
Down duvet
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

Family Room (2 adults, 2 children)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
2 bedrooms
Down duvet
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

Standard Single Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 1
  • 1 Twin Bed

Standard Single Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
2 bedrooms
Down duvet
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Taoro Park - 6 min walk - 0.3 miles
  • Plaza del Charco - 14 min walk - 0.8 miles
  • Loro Park - 18 min walk - 0.9 miles
  • La Paz Lookout - 19 min walk - 1.0 mile
  • Lago Martianez Swimming Pools - 10 min drive - 1.4 miles

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • ‪Bar Reilupeli - ‬11 min walk
  • ‪Restaurante Peruano - ‬13 min walk
  • ‪Bar Cafetería Central - ‬10 min walk
  • ‪Cafe Mocay - ‬6 min walk
  • ‪Cafetería Mazaroco - ‬13 min walk

About this property

Hotel Puerto Palace

Upscale family-friendly hotel
Consider a stay at Hotel Puerto Palace and take advantage of a poolside bar, a terrace, and mini golf. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage or a manicure/pedicure. Pilates classes and fitness classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks include:
  • 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • An outdoor tennis court, babysitting (surcharge), and wedding services
  • An elevator, concierge services, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers, bidets, and shower/tub combinations
  • Balconies or patios, daily housekeeping, and desks

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Check-out is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. La Vola and Garden Beach are also within 15 minutes.

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Reviews

Hotel Puerto Palace Reviews

8.4

Very Good

9.0

Cleanliness

7.8

Location

8.8

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 205 out of 487 reviews
Rating 8 - Good. 202 out of 487 reviews
Rating 6 - Okay. 54 out of 487 reviews
Rating 4 - Poor. 19 out of 487 reviews
Rating 2 - Terrible. 7 out of 487 reviews

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alberte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Stayed 4 nights in Mar 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 14 nights in Jul 2023

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
All is beautiful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Sigrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Stayed 4 nights in Oct 2025

8/10 Good

Shahrooz

Liked: Cleanliness, staff & service
The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Stayed 7 nights in Sep 2025

8/10 Good

Lilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel agréable, buffet du matin varié, activités et piscine faciles d'accès. Un peu vieillissant par rapport aux hôtels plus moderne mais toujours avec des commodités de bonne facture
Stayed 4 nights in Aug 2025

10/10 Excellent

bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Magifique hôtel sur les hauteur de Puerto de la Cruz.Bel espace piscine.Chambre propre et belle avec balcon.Restaurant avec un buffet varié et produits frais.Petit defeuner copieux.le personnel est sympathique.L'hotel est 15-20mn du centre et proche de la gare routière pour visiter la Orotavaet autes sites.Le + mini golf.
Stayed 7 nights in Aug 2025

10/10 Excellent

María Gema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento. Instalaciones muy limpias.
Stayed 6 nights in Aug 2025

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puerto palace parfait!

Génial !
Stayed 5 nights in Jul 2025

10/10 Excellent

Maikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena experiencia

Buena experiencia, con calidad de los servicios y buena comida. El aire acondicionado necesitó mantenimiento y lo arreglaron en el mismo día.
Stayed 3 nights in Jul 2025

6/10 Okay

Isaac Batista

Liked: Cleanliness, staff & service

Hotel antigo, sem isolamento acústico, ar deficien

Quarto sem isolamento acústico, muito barulhento (ruído oriundo da avenida ao lado); ar condicionado deficient3. Bom café da manha
Stayed 3 nights in Jul 2025

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, amenities
The hotel is located a bit to far from the city center
Stayed 8 nights in Jul 2025

10/10 Excellent

Marc-André

Liked: Cleanliness, amenities, property conditions & facilities
Très propre. Bon repas. Belles installations. Bien situé. Stationnement à proximité.
Stayed 8 nights in Jul 2025

8/10 Good

Paulino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente con respecto a servicios como buffet, piscina, instalaciones del hotel, música en vivo, personal calificado y muy atentos. Única incomodidad, el mal funcionamiento del aire acondicionado en la habitación.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Stayed 5 nights in Jun 2025

10/10 Excellent

Laetitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout était fantastique merci beaucoup
Stayed 7 nights in Jun 2025

10/10 Excellent

Justino

Liked: Cleanliness, staff & service, property conditions & facilities
Se puede mejorar las ofertas en lo comestible se refiere,está un poco limitado se puede brindar una mejor oferta creando más .
Stayed 2 nights in Jun 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, amenities, property conditions & facilities
War alles gut
Stayed 21 nights in May 2025

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel très bien situé, propreté très bien ,chambres vue piscine magnifique,petit déjeuner très bien il y en as pour tout les goûts.le personnel est au petit soin,d'une gentillesse toujours un petit mot gentil.Rapport qualité prix excellent.
Stayed 5 nights in May 2025

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr schönes, sauberes Hotel mit geräumigen Zimmern und einer sehr schönen Gartenanlage mit mehreren Pools. Frühstück und Abendessen waren auch sehr gut. Der einzige Minuspunkt ist die sehr kleine Parkgarage, die meist voll belegt war. Wir mussten fast immer außerhalb einen Parkplatz suchen.
Stayed 9 nights in May 2025

10/10 Excellent

Anne-Gwenael

Liked: Cleanliness, staff & service, property conditions & facilities
Tres bel hotel, non loin du centre, personnel a l'ecoute.
Stayed 5 nights in May 2025