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Hotel Riu Garoé

4.0 star property
Family-friendly hotel with 2 restaurants connected to a shopping center in Puerto de la Cruz

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Photo gallery for Hotel Riu Garoé

Exterior
Terrace/patio
Garden
Staircase
Minibar, desk, blackout drapes, soundproofing

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Minibar, desk, blackout drapes, soundproofing

Double Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout drapes, soundproofing

Double Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Balcony

Minibar, desk, blackout drapes, soundproofing

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout drapes, soundproofing

Double Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

What's nearby

  • Botanical Gardens - 5 min walk - 0.3 miles
  • La Paz Lookout - 10 min walk - 0.6 miles
  • Plaza del Charco - 3 min drive - 1.4 miles
  • Loro Park - 6 min drive - 2.1 miles
  • Lago Martianez Swimming Pools - 10 min drive - 1.2 miles

Getting around

  • Tenerife South Airport (TFS) - 68 min drive

Restaurants

  • ‪Bar el Camino - ‬18 min walk
  • ‪Hotel Teide Mar - ‬9 min walk
  • ‪Chiringuito Bollullo Beach - ‬7 min drive
  • ‪Zicatela - ‬3 min drive
  • ‪Apricot - ‬10 min walk

About this property

Hotel Riu Garoé

Upscale family-friendly hotel remodeled in 2019 and located near Lago Martianez Swimming Pools
Consider a stay at Hotel Riu Garoé and take advantage of a poolside bar, a terrace, and mini golf. Indulge in a massage, reflexology, and a facial at the onsite spa. Be sure to enjoy breakfast and dinner at the two on-site restaurants. Enjoy the health club, as well as activities like racquetball/squash. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with 2 coffee shops/cafes and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • A free area shuttle, bike rentals, and an outdoor tennis court
  • Babysitting (surcharge), tour/ticket assistance, and a banquet hall
  • Luggage storage, concierge services, and a billiards/pool table
  • Guest reviews give top marks for the helpful staff
Room features
All 190 rooms include comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • Flat-screen TVs with satellite channels
  • Furnished balconies or patios, free extra beds, and daily housekeeping

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the boardwalk/promenade
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Renovated entire property - July 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Riu Garoé have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Riu Garoé pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Riu Garoé?

Check-in start time: 2 PM; Check-in end time: 11 AM.

What time is check-out at Hotel Riu Garoé?

Check-out is at 11 AM.

Does Hotel Riu Garoé provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 80.00 per vehicle applies.

Where is Hotel Riu Garoé located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk/promenade, within a 15-minute walk of Botanical Gardens, Jardin Aquatico, and La Paz Lookout. Playa de San Telmo and Tenerife Beaches are also within 1 mi (2 km).

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Hotel Riu Garoé Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 144 reviews
Rating 8 - Good. 38 out of 144 reviews
Rating 6 - Okay. 1 out of 144 reviews
Rating 4 - Poor. 0 out of 144 reviews
Rating 2 - Terrible. 0 out of 144 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
Stayed 6 nights in Oct 2024

10/10

The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Stayed 3 nights in Jun 2024

10/10

Fenomenal
Stayed 6 nights in Jul 2024

10/10

We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Stayed 7 nights in Feb 2023

10/10

Great restaurant food what is important when you are with little child. Big thanks to mr Marcos. It is great that they think on every detail so that your stay is really a pleasure.
Stayed 7 nights in Nov 2023

10/10

Can only recommend this excellent hotel. Nice room, nice facilities and nice surroundings. The quality of the food in the restaurant was surprisingly good. All staff were amazing: Professionel, serviceminded, friendly incl child friendly and smiling😊 Only some few wishes for improvement: Better quality of food in bar menu and shampoo + conditioner in the bathroom.
Stayed 7 nights in Feb 2023

10/10

Hello, this was a beautiful hotel. It is very clean and well designed. People are friendly and attentive to details. The pool area is lovely. Food is excellent; I would have preferred natural orange juice, although they have other natural juices. They had some vegetarian and gluten-free options. There is a library, a few games and the nightly entertainment was nice. The prices at the bar and buffet were very acceptable. We had a beautiful view of the ocean. Overall, this was a lovely stay!
Stayed 7 nights in Apr 2023

8/10

For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Stayed 8 nights in Nov 2023

8/10

Las instalaciones estaban bien y el personal era amable. Además la comida también estaba buena. Una de las cosas que echamos de menos fue tener algun paseo por alrededores.
Stayed 4 nights in May 2025

10/10

Wunderschönes sauberes Hotel, nicht ein Makel, Kratzer oder Ähnliches. Tolle moderne Zimmer und sehr angenehmes Farbkonzept.
Stayed 9 nights in Apr 2025

10/10

Alles gut
Stayed 7 nights in Apr 2025

8/10

Das Hotel ist sehr gepflegt, Personal in jeglichem Bereich unglaublich freundlich und zuvorkommend!
Stayed 7 nights in Apr 2025

8/10

Stayed 5 nights in Apr 2025

10/10

Stayed 7 nights in Apr 2025

8/10

Sehr ruhig gelegene Unterkunft mit leckerem Essen. In manchen Bereichen bemerkt man, dass das Hotel bereits ins Alter gekommen ist. Es sollten die Matratzen und Bademäntel dringend ausgetauscht werden.
Stayed 8 nights in Apr 2025

10/10

Tellement satisfait de notre sejour!!! Sport, chambre,repas,personnel... Tout est fait pour passer un bon moment. La période a dû aussi aider car pas vraiment de monde. J'y retournerai sans problème
Stayed 6 nights in Mar 2025

10/10

Stayed 8 nights in Jan 2025

8/10

Stayed 3 nights in Dec 2024

10/10

Hôtel calme extrêmement propre dans quartier calme en hauteur de puerto de la cruz avec facilité de se garer gratuitement autour. Personnel très serviable, souriant et poli. Les femmes de ménages, au bar, à la piscine, à l'accueil, quelques personnels au restaurant(les dames, le petit jeune, les cuistos, le responsable). Nourriture bonne, soirées agréables. Piscine avec serviettes et coussins à disposition. Possibilité d'y aller sans vraiment d'horaires de restrictions. Hôtel très beau et très arboré. Accueil très réactif pour nous changer de chambre suite à un problème dans celle initiale. Merci pour ce très agréable et reposant séjour.
Stayed 5 nights in Sep 2024

10/10

Consiglio, ottima struttura, unica pecca un pochino fuori dal centro.
Stayed 20 nights in Aug 2024

10/10

Lhotel est tres bien et le personnel très sympathique
Stayed 14 nights in Aug 2024

10/10

Stayed 7 nights in Aug 2024

10/10

très bel hôtel, très calme et très propre, personnel très gentils et attentionné environnement de résidentiel restauration de qualité, bons produits et variés seul petit défaut, il nous a uniquement manqué un lit de deux personnes au lieu deux lits d’une personne
Stayed 7 nights in May 2024

10/10

Cet hôtel mérite ses notes excellente. C'est beau, reposant, d'une propreté irréprochable, le personnel est très accueillant. Les repas de type buffet présente un large choix. Le menu est différent chaque jour et l'ensemble est de qualité. Petit point de détail: les boissons ne sont pas comprises dans le repas mais les tarifs sont très raisonnable. Assurément un très bel établissement.
Stayed 6 nights in May 2024

10/10

Ottima struttura, personale cortese e disponibile , stanza e locali pulitissimi . Ottimo il buffet. Da segnalare : Arrivato in Hotel a tarda Serata causa ritardo volo la reception ha fatto trovare una cena fredda in camera
Stayed 4 nights in Apr 2024