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FERGUS Puerto de la Cruz

4.0 star property
Sip coffee at the cafe while planning shopping trips and tennis matches, or relax at two pools before enjoying international cuisine at the restaurants.

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Photo gallery for FERGUS Puerto de la Cruz

Rooftop terrace - FERGUS Puerto de la Cruz (Puerto de la Cruz)
View from room - FERGUS Puerto de la Cruz (Puerto de la Cruz)
Breakfast, lunch, dinner served; international cuisine, pool views - FERGUS Puerto de la Cruz (Puerto de la Cruz)
Rooftop terrace - FERGUS Puerto de la Cruz (Puerto de la Cruz)
Reception - FERGUS Puerto de la Cruz (Puerto de la Cruz)
FERGUS Puerto de la Cruz, in the heart of town, offers a vibrant retreat. Guests enjoy a breakfast buffet, unwind by the poolside bar or on the sun-kissed terrace with beautiful views. Attentive staff and a lovely garden create a refreshing atmosphere.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Superior Double Room (1 adult)

Down comforters, minibar, in-room safe, desk

Superior Double Room (1 adult)

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite (3 adults)

Down comforters, minibar, in-room safe, desk

Junior Suite (3 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Water Bed and 2 Twin Beds

View all photos for Superior Double Room (2 adults)

Down comforters, minibar, in-room safe, desk

Superior Double Room (2 adults)

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Sea View (1 adult)

Down comforters, minibar, in-room safe, desk

Superior Double Room, Sea View (1 adult)

  • Ocean view
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Sea View (2 adults)

Down comforters, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (4 adults)

Down comforters, minibar, in-room safe, desk

Suite (4 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Room, Sea View (3 adults)

Down comforters, minibar, in-room safe, desk

Superior Double Room, Sea View (3 adults)

  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite (2 adults + 2 children)

Down comforters, minibar, in-room safe, desk

Junior Suite (2 adults + 2 children)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (2 adults + 2 children)

Down comforters, minibar, in-room safe, desk

Suite (2 adults + 2 children)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Room (3 adults)

Down comforters, minibar, in-room safe, desk

Superior Double Room (3 adults)

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room (2 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Superior Double Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room, Sea View (2 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults + 1 child)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double Room (2 adults)

Down comforters, minibar, in-room safe, desk

Standard Double Room (2 adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (1 adult)

Down comforters, minibar, in-room safe, desk

Standard Double Room (1 adult)

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room (2 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Standard Double Room (2 adults + 1 child)

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room (1 adult + 1 child)

Down comforters, minibar, in-room safe, desk

Standard Double Room (1 adult + 1 child)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (1 adult + 2 children)

Down comforters, minibar, in-room safe, desk

Standard Double Room (1 adult + 2 children)

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room, Mountain View (2 adults)

Down comforters, minibar, in-room safe, desk

Premium Double Room, Mountain View (2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room, Mountain View (3 adults)

Down comforters, minibar, in-room safe, desk

Premium Double Room, Mountain View (3 adults)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Premium Double Room, Sea View (2 adults)

Down comforters, minibar, in-room safe, desk

Premium Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room, Sea View (3 adults)

Down comforters, minibar, in-room safe, desk

Premium Double Room, Sea View (3 adults)

  • Beach view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Junior Suite (2 adults)

Down comforters, minibar, in-room safe, desk

Junior Suite (2 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Junior Suite (2 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Junior Suite (2 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Junior Suite (3 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Junior Suite (3 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (2 adults)

Down comforters, minibar, in-room safe, desk

Suite (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (2 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Suite (2 adults + 1 child)

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (3 adults)

Down comforters, minibar, in-room safe, desk

Suite (3 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (3 adults + 1 child)

Down comforters, minibar, in-room safe, desk

Suite (3 adults + 1 child)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Located in Puerto de la Cruz, FERGUS Puerto de la Cruz is near theme parks and near a boardwalk/promenade. The area's natural beauty can be seen at Tenerife Beaches and Teide National Park. Jardin Aquatico and Botanical Gardens are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Puerto de la Cruz travel guide
Map
Calz. Martiánez, 17, Tenerife - Santa Cruz de Tenerife, Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Lake and beautiful plants in Botanical Garden / Jardin Botanico in Puerto de la Cruz, Tenerife, Spain; Shutterstock ID 694332805; purchase_order: Comps; job: ; client: ; other:
    Botanical Gardens
    8 min walk - 0.5 miles
  • 0_120695488
    Tenerife Beaches
    8 min walk - 0.5 miles
  • Plaza del Charco
    Plaza del Charco
    14 min walk - 0.8 miles
  • Martianez Shopping Centre
    3 min walk - 0.2 miles
  • La Paz Lookout
    3 min walk - 0.2 miles

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North)
    27 min drive

Restaurants

  • Bar El Camino
    3 min walk
  • Zicatela
    8 min walk
  • Cafeteria Mini Golf
    5 min walk
  • Café Álba
    5 min walk
  • Teide restaurante
    9 min walk

About this property

FERGUS Puerto de la Cruz

Upscale hotel remodeled in 2023 and located near Tenerife Beaches
Close to Plaza del Charco, FERGUS Puerto de la Cruz provides a free breakfast buffet, a poolside bar, and a terrace. The on-site international cuisine buffet restaurant, Restaurante Principal, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • A free shopping center shuttle, tour/ticket assistance, and a banquet hall
  • A front-desk safe, concierge services, and luggage storage
  • A billiards/pool table, a 24-hour front desk, and multilingual staff
Room features
All 300 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with bathtubs and bidets
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Principal

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Piano

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1973
  • Designated smoking areas
  • Renovated entire property - June 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz

Frequently asked questions

Does FERGUS Puerto de la Cruz have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is FERGUS Puerto de la Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at FERGUS Puerto de la Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at FERGUS Puerto de la Cruz?

Check-out is at noon.

Are there all-inclusive benefits at FERGUS Puerto de la Cruz?

Some rate plans available at this property are all-inclusive.

Where is FERGUS Puerto de la Cruz located?

Situated near a boardwalk/promenade, this hotel is within a 10-minute walk of Jardin Aquatico and Tenerife Beaches. Martianez Shopping Centre and La Paz Lookout are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

FERGUS Puerto de la Cruz Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 47 out of 101 reviews
Rating 8 - Good. 34 out of 101 reviews
Rating 6 - Okay. 11 out of 101 reviews
Rating 4 - Poor. 5 out of 101 reviews
Rating 2 - Terrible. 4 out of 101 reviews

Reviews

Verified

10/10 Excellent

Uriel

Liked: Cleanliness, amenities
Very good
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, amenities
Perfect location, nice staff. Modern rooms.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Loreta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. I will recommend this hotel to my friends and family.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice for a family

It’s was nice surprise for my Birthday,I find a bottle Champagne in the room❤️ IAnd it’s was nice short stay in Puerto de la Cruz.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Lynne

Liked: Cleanliness, staff & service

Not a 4 *

In my opinion fergus has many issues to address My room 101 was old and tired yes it had been painted but that was all The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once ! The room above the loading bay so noisey mornings . The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath . Toiletries could not be reached when in the bath as very very high up ....same as the shower . Positives a nice sleep comfy bed and pillows ....plus a mini fridge . Cleaners very good The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon . The top pool was lovely for swimming but like climbing mount everest to get there . I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space. The dining room was large and always a seat to
Stayed 9 nights in Nov 2023
Verified

10/10 Excellent

yolanda

Everything was great.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities
Everything was great.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gilda

Liked: Cleanliness, staff & service, amenities
all was perfect
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Hayley

Disliked: Cleanliness, amenities
There was a horrible smell, drinks were crap and so was the food
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Julie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

Clean and most importantly quiet, far away from the drunken louts of Los Cristianos, we even slept well over New Year. Decent breakfast and lots of restaurants within a 10 minute walk. Staff excellent, pricey over New Year but fair. Decent pool, lots of parking nearby. Hilly area but within the resort suitable for anyone.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One day in Puerto

Had a lovely one night stay at The Fergus. Have absolutely no complaints, but have had better breakfasts. Beautiful view from our balcony
Stayed 1 night in Oct 2024
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay. Upon check-in, we were met with the friendliest staff who took a genuine interest in our stay and our comfort. The grounds are beautiful, with two pool areas that featured gorgeous landscaping and views of Teide. The location was ideal, an easy walk down hill (steep coming back up) to the ocean-side restaurants and bars, and a quick walk north to the stunning botanic garden. There were four of us, so we stayed in the suite with two balconies (one with a view of the ocean) and a separate bedroom area. The bathroom could use an update but it was all clean and functional. We had a car and used the hotel parking, which was convenient, though a tight squeeze. With an all-inclusive option (we didn't take, our stay was short), it's easy to see why guests stay a week or longer.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Front desk was a little rude
Stayed 5 nights in Nov 2023
Verified

4/10 Poor

Vinthuja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally, there's nothing to brag about. The worst part was the poor quality of all the soft drinks, including juices and coffee.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Michaela

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Die Zimmer sind schon etwas in die Jahre gekommen und sind sehr hellhörig. Zeitweise war es um Mitternacht noch sehr laut auf den Gängen, weshalb ich öfter aufwachte. In dem Bett konnte ich nicht gut schlafen. Wir hatten vom Balkon einen schönen Blick und die Pools waren auch schön. Das Frühstück war soweit ok.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Osam

Liked: Cleanliness, amenities, property conditions & facilities
War sehr schön
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities
El personal ha sido muy correcto y en especial en la cafetería se destaca la amabilidad. La habitación muy grande y espaciosa. El buffet de la cena bastante mediocre aunque gracias al mojo picón ( que había todos los días y estaba buenísimo) se salvaban los platos.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Rudolf

Liked: Cleanliness, amenities, property conditions & facilities
Zimmer war im 4.Stock, Meerblick. Sehr schöner Ausblick. Einrichtung, Bett alles ok. Im Badezimmer nur Badewanne. Personal am Empfang super; Restaurant Essen vielfältig und gut, aber: Kleines Glas Bier vom Zapfhahn. Dauert extrem lange und dann drei Euro. Zu teuer. Getränk kann nicht auf Zimmernummer gebucht werden, auch schlecht. Restaurant ähnlich einer Kantine: ungemütlich und zu laut.
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy complicado encontrar aparcamiento en los alrededores del Hotel.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities
Excelente servicio y amabilidad
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Daniele

Liked: Cleanliness, staff & service, amenities
Hôtel très propre avec un personnel sympa.
Stayed 5 nights in Nov 2025
Verified

2/10 Terrible

Covadonga

Disliked: Cleanliness, staff & service, amenities
No nos dieron la habitación que me ofertaron en la reserva era de peor calidad
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre donnant vu sur mer, bien entretenu. Un petit point négatif pour le parking qui est payant
Stayed 5 nights in Oct 2025