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Hotel Monopol

Property class: 3

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Photo gallery for Hotel Monopol

A spacious indoor atrium with a central open walkway, surrounded by seating areas and lush tropical plants. - Hotel Monopol (Puerto de la Cruz)
A spacious atrium with multiple levels, featuring a central staircase, lush tropical plants, wicker furniture, and a tiled floor. - Hotel Monopol (Puerto de la Cruz)
A spacious indoor courtyard with a staircase, seating areas, and potted plants. - Hotel Monopol (Puerto de la Cruz)
A lush indoor garden with seating areas, large plants, and a variety of flowers. - Hotel Monopol (Puerto de la Cruz)
A poolside area with lounge chairs and tables, a clear view of the ocean, and a tiled roof structure. - Hotel Monopol (Puerto de la Cruz)
At Hotel Monopol, you can look forward to a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant offers breakfast and dinner. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

A hotel room with a bed, a desk with a chair, a television, and two lamps.

Double Room

8.4 out of 10
Very good
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Single Room

A hotel room with a bed, a desk with a television, a chair, a window with curtains, and a painting on the wall.

Single Room

8.2 out of 10
Very good
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

A hotel room with a bed, two chairs, a sofa, a small table with a vase of flowers, and a balcony with a view of palm trees and a mountain.

Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room, Balcony

A hotel room with a bed, two chairs, a desk with a TV, a small table with a plant, and a balcony with curtains.

Double Room, Balcony

8.6 out of 10
Excellent
(17 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located near the beach, Hotel Monopol is in San Telmo, a neighborhood in Puerto de la Cruz. Eduardo Westerdahl Museum of Contemporary Art and Timanfaya Theater are cultural highlights, and some of the area's landmarks include Puerto de la Cruz Archaeological Museum and San Felipe Castle. Jardin Aquatico and Botanical Gardens are also worth visiting. Visit our Puerto de la Cruz travel guide
Map
C/. Quintana, 15, Puerto de la Cruz, Tenerife, 38400

What's nearby

  • A coastal town with a beach, boats, and a mountainous backdrop.
    Tenerife Beaches
    2 min walk - 0.1 miles
  • A large decorative fountain with intricate carvings, surrounded by colorful flower beds and a stone border.
    Plaza del Charco
    2 min walk - 0.1 miles
  • San Telmo Promenade
    2 min walk - 0.1 miles
  • Puerto de la Cruz Town Hall
    3 min walk - 0.2 miles
  • Taoro Park
    10 min walk - 0.6 miles

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North)
    34 min drive

Restaurants

  • cofradia de pescadorea Gran Poder De Dios puerto de la cruz
    3 min walk
  • Olea (Pinxos Bar)
    2 min walk
  • Aquanama
    3 min walk
  • Advans Crepería y Balkan Cuisine
    2 min walk
  • The Roof
    2 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 6 per 24-hour period)
  • Available in some public areas: WiFi (EUR 6 per day)

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Terrace

Spa

  • Spa services

Accessibility

  • Elevator

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 6.42 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per day

Property payment types

  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for in-room wireless internet: EUR 6 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: EUR 6 per day (rates may vary)
  • Pet fee: EUR 6.42 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Does Hotel Monopol have a pool?

Yes, this property has an outdoor pool.

Is Hotel Monopol pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 6.42 per pet, per day. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Monopol?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Hotel Monopol?

Check-out is at noon.

Where is Hotel Monopol located?

Located in San Telmo, this hotel is steps from Church of Nuestra Senora de la Pena de Francia, San Telmo Promenade, and Puerto de la Cruz Town Hall. San Juan Church and Eduardo Westerdahl Museum of Contemporary Art are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Monopol Reviews

8.2

Very Good

8.8

Cleanliness

8.6

Location

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 130 out of 329 reviews
Rating 8 - Good. 130 out of 329 reviews
Rating 6 - Okay. 47 out of 329 reviews
Rating 4 - Poor. 13 out of 329 reviews
Rating 2 - Terrible. 9 out of 329 reviews

Reviews

Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pictures on website and reality are not the same. The property is old, lobby with palm trees still a nice entrance. Room is old and very rusty. If you drive you need to walk 20 minutes for a free parking. To make up breakfast was great a very good choice but more continental breakfast very few options hot English breakfast.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only a short stay, every thing was excellent. Breakfast very good choice and well spacious dining room. Only downsite was the actual room, single not much space, a suppose enough for a 2 night stay comfortable bed, a longer stay i would recommend an upgrade.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Old hotel with excelent loco ,breakfast ok,necesary to reduce bad smell from bathrooms..
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff , fantastic location and good value. Nice breakfast too.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, any room was comfortable. Oliver on the staff was super friendly. The hot tub was not heated and the bathroom amenities could have been a little better, to get the final star. But overall, a very nice stay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, location, staff, pool, breakfast, interior so quaint. Would highly recommend and I will stay again.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Just very comfortable, the building has great history behind it. Made me appreciate being there.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Enjoyable stay
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent
Stayed 9 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked into the hotel,we were greeted with a friendly welcome. Once we got to our room it was spotlessly clean. Plus it was larger than we expected. All of the staff were very friendly, the breakfast had everything for everyone's dietary needs. The pool area has plenty of loungers, plus the toilets and changing rooms, are spotlessly clean in this area.We most definitely will return. Plus we highly recommend this hotel. Thank you to all the team that work here. Brian and Beverly Wilson
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous and helpful. Loved the indoor trees and the pool area
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed the character of the building and decor. The location was perfect .
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice location , this hotel needs refreshment.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful traditional hotel! Friendly staff, great tapas bar, close to all bars, restaurants and shoos!
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Nice view from our balcony.
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Liked: Amenities
I have stayed at the monopol many times.The hotel is very central and convenient,for everything.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with everything a traveller could want. The hotel itself is beautiful and ideally located. The breakfast is good; there's a warm swimming pool with nice sauna and jacuzzi. The staff are friendly and helpful. We can't imagine staying anywhere else -- highly recommend!
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Want to go back asap

Had a great stay here. Big rooms, beautiful view from the balcony. Nice pool. Really helpful staff with renting a car and tips. Nice breakfast with options.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Charming hotel

Clean throughout and wonderful staff, a little old fashioned in places and shows its age, however this adds to the charm. We would definitely return.
Stayed 7 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Great location, disappointing amenities

Mixed bag. Rooms are run down, the Internet is barely usable, the hot tub was cold but the location is great!
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Hotel Monopol

This hotel is a little gem, steeped in history and very central. The internal lounge area with it's palms and exotic plants is wonderful. I would recommend this hotel so long as you are not looking for luxury. There are lovely views from many rooms and the pool is good. Shame they don't offer tea/coffee making facilities in the rooms. Fixtures and fittings are sadly just looking a bit tired.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bit worn but comfortable

It's an old building and a rolling upgrade is being slowly rolled out. Overall, it's a bit worn but comfortable. Quite a decent breakfast is included. Photo is taken from Room 115
Stayed 14 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charm and personality!

Charming, striking and eclectic! Yes, some of the rooms are «old fashioned», not every surface squeeky clean, and the breakfast was ok, but this 100 year old hotel really is worth a few days of your visit to Puerto de la Cruz. The hotel is not for everyone, but if you want something very unique, choose Hotel Monopol! Sitting on our balcony in the mornings, listening to the chanting from the church, and enjoying the buzzing of the town square at night - just amazing! Close to «everything», surrounded by nice restaurants and shops, close to the public swimmingpools (which was great!), and with helpful and friendly staff - we recommend this hotel warmly!
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent two nights here in May. We arrived early, and after a short wait were given 2 electronic keys to room 41. We were also given breakfast times and the wi-fi code which worked well in the room. We were given a room adjacent to the swimming pool, which was quiet as there were few guests staying at the hotel. The room would have been difficult for those with mobility issues as there were no lifts to this floor of the hotel. The room was well-presented and had adequate storage and sufficient sockets for charging mobiles etc. Having read about bed bug issues we gave the bed a thorough inspection and found no evidence of bugs. A ceiling fan operated silently and provided enough air for us as the weather was not particularly hot. The TV had English language news channels and with a bit of effort, it was possible to access programs on non-english channels into english by using the remote control. The bathroom had a bath with overhead shower attachment, vanity basin and toilet. It also had a good shelf for personal items. Small soaps and a wall-mounted shower gel dispenser were available, along with decent towels. The water had to run for a short while to get hot, but remained hot and plentiful once it came through. Breakfast was included. Hot items included fried eggs (omelets were available on request), bacon, and churros. One day we also had hot-dog sausages, the other baked beans. There was a small selection of cold cuts, cheese, pastries, cereals, yoghurts.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 5 nights in Jul 2026