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Galapagos Islands Hotel

Property class: 2.5

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Outdoor pool - Galapagos Islands Hotel (Puerto Ayora)
Reception - Galapagos Islands Hotel (Puerto Ayora)
Twin Room | WiFi (free) - Galapagos Islands Hotel (Puerto Ayora)
Front of property - Galapagos Islands Hotel (Puerto Ayora)
Double Room | WiFi (free) - Galapagos Islands Hotel (Puerto Ayora)
Galapagos Islands Hotel provides amenities like free breakfast and a bar. Stay connected with free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

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Single Room | WiFi (free)

Single Room

  • City view
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room

Double Room | WiFi (free)

Double Room

  • Ocean view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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WiFi (free)

Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | WiFi (free)

Triple Room

  • Ocean view
  • Sleeps 3
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Puerto Ayora, Galapagos Islands Hotel is near the beach. Gus Angermeyer Ferry Terminal and Las Grietas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Galápagos National Park and El Chato Ranch. Visit our Puerto Ayora travel guide
Map
Petrel Y Floreana, Puerto Ayora, Galapagos, 200350

What's nearby

  • A harbor with sailboats and a crowd of people on a boat.
    Academy Bay
    8 min walk - 0.5 miles
  • A wooden bridge with railings leading to a small wooden platform over water.
    Las Ninfas Lagoon
    15 min walk - 0.8 miles
  • Fishing Piers
    10 min walk - 0.6 miles
  • Malecon
    15 min walk - 0.8 miles
  • Gus Angermeyer Ferry Terminal
    15 min walk - 0.8 miles

Getting around

  • Isla Baltra (GPS-Seymour)
    80 min drive

Restaurants

  • Islander Coffee Roasters
    4 min walk
  • Golden Prague Galapagos
    11 min walk
  • Isla Grill
    9 min walk
  • Øy
    4 min walk
  • Red Tuna
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Free breakfast available
  • A bar/lounge

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

More

  • Built in 2009
  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer (on request)

Entertainment

  • TV

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at noon
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Does Galapagos Islands Hotel have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Galapagos Islands Hotel?

Check-in begins at noon.

What time is check-out at Galapagos Islands Hotel?

Check-out is at 10:00 AM.

Where is Galapagos Islands Hotel located?

Situated near the beach, this hotel is within a 10-minute walk of Galápagos National Park, Academy Bay, and Fishing Piers. Gus Angermeyer Ferry Terminal and Malecon are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Galapagos Islands Hotel Reviews

6.6

7.6

Cleanliness

6.6

Location

6.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 5 out of 31 reviews
Rating 8 - Good. 7 out of 31 reviews
Rating 6 - Okay. 12 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 3 out of 31 reviews

Reviews

Verified review

4/10 Poor

Ma

Disliked: Staff & service, property conditions & facilities, room comfort

Tel Confirmation must be required!

Expedia system didn't reserve my room properly, so no room was available during new year. Hotel staff speaks only spanish, so without spanish this hotel is impossible. (if you speak spanish well, it's very regular level of Ecuadorian hotel.) Other customers also missed rooms. Tel confirmation must be required. Don't rely on Expedia,
Stayed 7 nights in Dec 2017
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención en especial de Liliana, gracias x todo
Stayed 4 nights in Oct 2017
Verified review

8/10 Good

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very satisfied

Stayed here for a week. Realize that you are likely going to the Galapagos for not for the resort experience but for the outdoor activities and wild life. There was a some culture shock for a day or so. The 2nd floor accommodation was v nice and spacious. Rooms will be as high as the 4th floor, accessible by stairs. Rooms had multiple beds. This hotel, like many hotels on the island are like a nice oasis in the middle of local residential neighborhoods which look pretty poor and primitive by USA standards. Our initial reaction to the neighborhood was concern but after spending a week there we realized the island is very safe. We regularly walked to and from the hotel in the evening and had no problems. Everyone was friendly. Just watch out for the taxis. Cars have the right of way, not people. The town center is about a 15-20 min walk down these neighborhoods. There is a small bakery around the corner where we picked up some bread and cookies. Breakfast was very good, fruit, egg, toast cheese, ham and local fruit juice. The staff was very helpful despite their limited English. Had to use google translator a few times. English speakers are not as common in the Galapagos but we managed just fine. Slow WIFI is available. The hotel tries hard to provide nice accommodations for USA and European travelers. Hotel condition- very good. If you feel you want or need a more "resort" experience, look on Charles Darwin Rd. Would definitely have no problems staying again.
Verified review

6/10 Okay

Melba

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Kind of Expensive for the services provided

Although in Galápagos hotels with services like a pool are expensive, it was not really worthwhile I never used the pool because it was dirty and too small, besides you don´t want to be in a hotel with pool when you are in a marine reserve so beautiful like Galápagos. So it´s better trying to save in accomodation because tours to see the other islands are really expensive.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No values for money

Internet(WiFi) was very bad nothing at all, Shower was not working when we ask to give us another room they denied, hotel is too far from tour agencies and restaurants.
Verified review

6/10 Okay

rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inviável

Pessimo custo beneficio. Quarto espaçoso, mas com muitos lances de escada. Banho a "conta gota", com pouquíssima agua. Funcionários mal humorados e sem disposição em auxiliar. Um pouco distante da avenida principal. Nao aceitaram nosso pagamento no cartão, embora outro hospede tivesse terminado de pagar no cartão.
Verified review

4/10 Poor

Trish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel for anyone - Galapagos

The staff was very unfriendly, rude. The rooms were lacking a lot of attention. There was no safe in the room, this made me uncomfortable considering there was no locked door to the public in the main area of the hotel, and anyone on the street could easily gain access to the hotel. Locks on room doors were flmsy at best, and there was no privacy. Plus pool access was denied up until the last day to which I found it filthy, disgusting and had no desire to use it.
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Este hotel tiene muchas deficiencias,

El desayuno de muy mala calidad, el TV sin control, elaire acondicionado ruidoso y viejo no funciona bien. El personal no es amable, queda muy distante del muelle. Una cama doble de 2 colchones sencillos unidos, el cuarto no tiene cortinas.Estuvimosmuy incomodos, la calidad del servicio es muy mala y la atención pésima..
Verified review

6/10 Okay

Bryan

I'd stay again.

Nice place just a few blocks from the beach and town center of activities. Taxi cabs are $1 to anywhere in town.The pool is nice and clean. the breaskfasts simple but okay. The staff actually cooked breakfast for us 30 minutes early when we had a tour to catch.Very nice. Only complaint is when we realized our sliding patio door wouldn't lock the staff failed to fix it. Not good. Overall a pleasant stay for the money. Good hot showers and very thin walls also should be pointed out.
Verified review

6/10 Okay

Don

Liked: Cleanliness, staff & service

Quiet, but it'll do

The people there are very nice and friendly. My first day the was an experience. I was greeted with with no water. My friend that joined me was stuck in the shower with no water...Day 1. They were quick to fix it...two hours later. No water problem rest of the trip. The shower tells seems old, but clean. The shower towels really thin and old...no fluffy feeling. lol Oh, neighbor has a rooster...go off clock work at 5 am every morning. The place was clean and the all the people at the hotel were very kind and helpful.
Verified review

6/10 Okay

Vern

Disappointed.

The appearance of the hotel is okay but it has major drawbacks. First, and most important, it's buried in a run-down neighborhood approx 6 blocks from the water. Also, I found it extremely difficult to get the "straight word" on anything. My queries about "tours" etc. always resulted in the same hustler appearing on the scene. I cannot stand that type of pressure from someone who apparently has inside connections. Individual staff members seemed okay and the breakfast was also okay. In my judgment an "accident about to happen" exists in the outside staircase used for access to the rooms on the 2nd, and 3rd floors. It rains almost daily and the wet stairs are extremely slippery and could result in a fall causing serious injuries. I would not book at this hotel again nor recommend it to anyone else...Overall, I left the Galapagos Islands with negative feelings...I believe that staying in a hotel on the water would have made a difference.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
linda pileta, buen desayuno, pero las fotos de la pagina enganan un poco. recomendado por relacion precio-calidad y comparado con otros hoteles de las islas
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
This hotel was adequate, but not outstanding in any area.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

I was not disapointed.

This hotel was fine for what it was. It was not super luxurious, it was not on a main street, it was a basic place to sleep. Keep in mind, the galapagos isn't hawaii, there are no mega hotels, no Hiltons, although there are nicer places then this. It was maybe 4 blocks from the main road, which wasn't too bad, considering that a cab is a dollar, and most tours, even day tours will pick you up from your hotel. My only complaint, the walls are thin and the rooms smell like insecticide.
Verified review

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Sad Experience

I called ahead to Hotel as I was informed departing Costa Rica that I would need a "Fiebre Amarilla" vaccine (yellow fever vaccine) and requested that the reception at Casa Natura Galapagos call me back if the vaccine was available on the Island. A Ms. Pilar did not think this was an urgent enough medical request and let me come ahead to the Galapagos when I could have easily gotten the vaccine on the mainland. My trip was delayed 10 days, at much expense to me because of this. Other problems with my room: -Checked into occupied room -Twin beds in new room instead of requested full/queen -No hot water -No bath tub stop -No mattress pad -Mold on pillowcase -Turn down service entered room while I was asleep -Hotel lost power @0515 I have fotos of mold and bare beds
Verified review

6/10 Okay

Samantha

Disliked: Cleanliness

Not a bad hotel but rates too high for this standard.

I have several small gripes about this hotel which I wouldn't bother mentioning if it was priced at a lower rate. We were there for 3 nights, it was ok but not a great stay. The hotel was about 3 blocks from the main area of town, we didn't have a problem walking as the town is very safe. Taxi's are only $1 where ever you go in the town. Even though the rooms appeared to be clean we could see that the bathroom had not been cleaned very well. Hairs in the bath and on the floor also a small dead spider was on the bath when we arrived and still there 3 days later. The Television didn't work even though they had someone try to fix it on the second day. The staff were young, very pleasant and helpful even though they didn't speak good English. The island has very limited hotels and from what I heard the standards are pretty similar every where.
Verified review

8/10 Good

Helge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

We had a great stay at this hotel, with helpful staff and clean room. 5 - 10 min walking from the town center.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Decent Hotel

Overall I thought it was a decent place to stay. The only issue I had was that the hot water did not have much water pressure. If you turned on the cold water then the water was too cold. However, if you turned on the hot water and waited 10 minutes before getting into the shower, then the pressure increased and you could take a decent shower. Other than it was fine. Breakfast was good, room was clean, I had plenty of space (four beds for just me) and the staff were friendly and helpful.
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Went out of their way to accomodate us

The hotel was only built in 2009 and is in mint condition. Staffed by locals most of whom had very good english who went out of their way to walk their clients down the road to bus stops, taxis, whatever they needed. The only complaint was that the walls were thin and you could hear kids running around at all hours. The on-line map does not show its location acuratly, its actually north of the port's main road (charles darwin ave) by about five blocks but still super easy to find, 10 minute walk from anything perfectly safe and definetly worth it.
Verified review

6/10 Okay

Ann

Liked: Cleanliness

Casa Natura - Middle of the Road

This hotel was average. The hot water was spotty and the water pressure lacking. The breakfasts were very repetitive and unimaginative. The staff was very nice and the President of Ecuador was arriving there as I was leaving, so it can't be all bad.
Verified review

10/10 Excellent

olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

love this hotel

top of the line hotel here,great staff,nice little pool for a dip after a long day out.a nice quiet neighborhood,but still close to the centre,easy walk to everything,great breakfast served here.
Verified review

8/10 Good

Longtimetraveler

Liked: Cleanliness, staff & service, room comfort

Casa Natura was a great choice for our stay in Puerto Ayora.

The Casa Natura was an excellent no frills hotel. We enjoyed our stay. The staff were very friendly and went out of their way to be of service. The main street in Puerto Ayora was a short walk away.
Verified review

8/10 Good

Super Gringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time and the hotel was wonderful!

Casa Natura was a great place to spend a week. The staff was friendly, helpful and informative. We really enjoyed the breakfeast each morning, it was excellent, delicious and was homemade. The location was a short walk to the central. One small downside was a church that love to sing and play music at early hours. It was Christmas season and we understood. The music it actually added character to the hotel. We would defintely stay at Casa Natura and refer it to friends and family. Feliz anno nuevo, David
Verified review

10/10 Excellent

olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice hotel good quality highly reccomend

would go back again more than I expected and would recomend this hotel to anyone thinking of staying there
Verified review

6/10 Okay

abayuba

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

casa natura galapagos

el hotel es nuevo y limpio, el personal agradable, pero el precio es ecxesivo, no por el servicio sin por la opciones que hay en el lugar.