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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
Guests enjoy daytime rounds of golf on the 18-hole course, evening entertainment under the stars, rejuvenating spa treatments, and global dining options

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Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

A resort with multiple swimming pools, a beach area, and a view of the ocean. - Hard Rock Hotel Riviera Maya - All Inclusive (Puerto Aventuras)
Creator video - submitted by Jet Set with Sarita
9 bars/lounges, 3 poolside bars, swim-up bar - Hard Rock Hotel Riviera Maya - All Inclusive (Puerto Aventuras)
View from property - Hard Rock Hotel Riviera Maya - All Inclusive (Puerto Aventuras)
Private beach, white sand, beach umbrellas, beach towels - Hard Rock Hotel Riviera Maya - All Inclusive (Puerto Aventuras)
Travelers escape at Hard Rock Hotel Riviera Maya - All Inclusive. Enjoy an 18-hole golf course and private beach. The property features 9 on-site restaurants with international cuisine, and in-room WiFi keeps everyone connected.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Pet friendly

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Deluxe Gold King Room

A hotel room with two beds, a large window with a view, a bathtub, and a table with a magazine.

Deluxe Gold King Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Diamond King Room

A modern hotel room with a large bed, a sitting area with a TV, a bathroom with a bathtub, and a kitchenette.

Deluxe Diamond King Room

  • Sleeps 2
  • Free WiFi

View all photos for Family Deluxe

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Family Deluxe

  • Sleeps 5
  • Free WiFi

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

A modern hotel room with a large bed, a bathtub, a dining area, and a TV.

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Gold Deluxe King Room

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Gold Deluxe King Room

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Diamond)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Room, 1 King Bed (Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, Partial Ocean View (Rock Royalty)

A hotel room with two beds, a desk, a TV, and a view of the outdoors.

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

7.8 out of 10
Good
(23 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

A modern hotel room with a large bed, a TV, a dining table, and a balcony with a view.

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 480 sq m
  • Sleeps 4
  • 3 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 240 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

A hotel room with a bed, bedside table, bench, and a dining table.

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Family Room

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Deluxe Family Room

  • Garden view
  • 90 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

7.0 out of 10
Good
(11 reviews)
  • Partial ocean view
  • 179 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 480 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds

  • Garden view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Heaven)

A modern bathroom with a large mirror, two sinks, and shelves holding rolled towels.

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chac Mol Cenote and Ecopark Kantun Chi. Don't miss out on a visit to Xcaret Eco Theme Park. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Visit our Puerto Aventuras travel guide
Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

What's nearby

  • A marina with various boats docked, palm trees, and a building with a red roof in the background.
    Puerto Aventuras Marina
    7 min drive - 2.5 miles
  • Kantenah Lagoon
    8 min walk - 0.5 miles
  • Blu Riviera Maya
    5 min drive - 1.4 miles
  • Puerto Aventuras Golf Club
    6 min drive - 2.2 miles
  • Dolphin Discovery
    7 min drive - 2.7 miles

Getting around

  • Tulum Intl. Airport (TQO)
    81 min drive

Restaurants

  • El Abuelo
    10 min drive
  • Las Brisas
    11 min drive
  • Bloved Restaurant & Lounge
    11 min drive
  • The Market
    4 min walk
  • Bamboleo Snack & Grill
    11 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 3 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 6 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (71,957 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 48 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 1988
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Hard Rock Hotel Riviera Maya - All Inclusive pet-friendly?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per stay. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-out is at noon.

Does Hard Rock Hotel Riviera Maya - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, tennis, and more.

Where is Hard Rock Hotel Riviera Maya - All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course and within 3 mi (5 km) of Puerto Aventuras Marina and Chac Mol Cenote. Ecopark Kantun Chi and Xpu-ha Beach are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

8.0

Very Good

8.4

Cleanliness

8.2

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 487 out of 1002 reviews
Rating 8 - Good. 222 out of 1002 reviews
Rating 6 - Okay. 132 out of 1002 reviews
Rating 4 - Poor. 82 out of 1002 reviews
Rating 2 - Terrible. 79 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, food is great.
Stayed 6 nights in May 2026
Verified

8/10 Good

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for large family traveling with kids. Amenities and food options were good and the beach area was safe and clean.
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Brandan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto from the concierge desk was extremely helpful and super friendly. The staff in general always greets you and is willing to assist with your needs. My group agreed that the food options were fantastic when it came to the sit down restaurants. Our party was able to enjoy the adults only restaurants which were all fabulous and delicious.
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i went for a wedding and the check in was very slow, but very nice and clean room, excellent staff!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place- loved it!!! Service and amenities were 5 star ⭐️
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large resort with lots of options for everyone. Excellent food and service. The rooms were clean and comfortable. The room with the upper balcony is the best
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Grest family fun that didn’t feel to overcrowded
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing, the staff super friendly! The food was serve very fast and was always delicious. The staff of entertainment was perfect. Thank you so much! My dog was with me and they were very open about it, thank you!
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Emine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay - room was clean, beach was ideal for young kids since the report is essentially in a lagoon, staff was very friendly, food was delicious, grounds were beautiful and well maintained. One down side was the fact that you don’t make reservations for the restaurants for dinner - it’s all on first come first serve basis. We would wait up to 2 hours for a table and missed all the nightly entertainment.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Our room was perfectly configured for a family of 5. The room and property were so lively and clean. Plenty to do at the resort and we felt very safe.
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

Thanh

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Gym was well equiped
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were always chairs available at the pools. There were also a lot of staff ready to help with anything we needed.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best food , I’ve been to Mexico few times and I always have hard time with the food , but this resort got the best food ever , best staff , best service , I would definitely come back and recommend
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Beatrice

Liked: Cleanliness
This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
My room had a lot of issues upon checking in, the shower head snapped off, door handle to patio door broke while opening, AC regulator was broken but the concierge were quick to send someone to fix these issues (within 15 mins of notifying them) Really good food served at zen restaurant and Ciao. Toro for breakfast buffet. Yeah I can see myself coming back
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

XueBin

Liked: Cleanliness, staff & service, amenities
The service is excellent!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip!
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Bethany Mc Kenzie

Liked: Cleanliness
The staff were all lovely, facilities and rooms clean. Food was good. Some areas, room included need refresh and updating, but i understand they are slowly renovating. Overall a great experience.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Very accommodating.
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Shanthi

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. They didn’t clean the room one day. Staff were courteous and helpful
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Tay

Liked: Cleanliness, amenities, property conditions & facilities
Stay was very good! There were lots of things to do, it wasn’t very crowed, and the staff were very attentive. The only issue is that the ATM machines wouldn’t give out USD; only pesos were available. Maybe they could ensure it’s refilled more frequently. Otherwise, everything was amazing!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kevin Daniel

Liked: Cleanliness, amenities, property conditions & facilities
They stay was amazing the room was great and service incredible. We felt like celebrities
Beautiful beaches
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Anu

Liked: Cleanliness, amenities, property conditions & facilities
Lots of fun stuff to do, excellent pools and some restaurants are top class
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Masumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Holly J

Liked: Cleanliness, staff & service
Disliked: Amenities
In comparison to other AI resorts we’ve experienced better. Not much for teenagers to do in the evening. Restaurants were OK. Wish they would take reservations. Seems like that would be a better way to do. The rooms are small but clean. Best experience was over on the heaven side, but need to be 18+ to be over there. Security was very strict about wristbands where it was almost strange. Making you show or scan a wristband for no apparent reason. Most of the staff was fantastic. Also found it odd they charged for so many of the activities like bowling, laser tag, etc. other resorts have been to all of that is part of it.
Stayed 6 nights in Mar 2026