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Dreams Aventuras Riviera Maya - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

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Photo gallery for Dreams Aventuras Riviera Maya - All Inclusive

Exterior
2 outdoor pools, free cabanas, pool umbrellas
1 bedroom, free minibar, in-room safe, desk
Lobby
Preferred Club Premium Suite Marina View King with Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Preferred Club Ocean Front View King

1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean Front View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Hot Tub Ocean View

1 bedroom, free minibar, in-room safe, desk

Preferred Club Honeymoon Suite Hot Tub Ocean View

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front with Hot Tub

1 bedroom, free minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front with Hot Tub

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe King

1 bedroom, free minibar, in-room safe, desk

Deluxe King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Room Ocean Front

1 bedroom, free minibar, in-room safe, desk

Preferred Club Family Room Ocean Front

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Swim Out Double

1 bedroom, free minibar, in-room safe, desk

Preferred Club Swim Out Double

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Suite Marina View King with Hot Tub

Preferred Club Premium Suite Marina View King with Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Premium Suite Marina View King with Hot Tub

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • Marina view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double

1 bedroom, free minibar, in-room safe, desk

Deluxe Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Swim Out King

1 bedroom, free minibar, in-room safe, desk

Preferred Club Swim Out King

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Two Bedroom Suite Ocean Front

1 bedroom, free minibar, in-room safe, desk

Preferred Club Master Two Bedroom Suite Ocean Front

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Ocean view
  • Sleeps 8
  • 1 King Bed

View all photos for Preferred Club Family Swim Out (Connecting Rooms)

View from room

Preferred Club Family Swim Out (Connecting Rooms)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 82 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Family Room Marina View

1 bedroom, free minibar, in-room safe, desk

Preferred Club Family Room Marina View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Marina view
  • 82 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Family Room Pool View

1 bedroom, free minibar, in-room safe, desk

Preferred Club Family Room Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 82 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean Front View Double

1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean Front View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Marina view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Marina View Double

1 bedroom, free minibar, in-room safe, desk

Preferred Club Marina View Double

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Marina view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Marina View King

View from room

Preferred Club Marina View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Marina view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Room Ocean View

1 bedroom, free minibar, in-room safe, desk

Preferred Club Family Room Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 82 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean View King

1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO, 77750

What's nearby

  • Dolphin Discovery - 6 min walk - 0.3 miles
  • Puerto Aventuras Marina - 9 min walk - 0.5 miles
  • Oasis Beach - 9 min walk - 0.5 miles
  • Puerto Aventuras Golf Club - 17 min walk - 0.9 miles
  • Blu Riviera Maya - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 65 min drive

Restaurants

  • ‪Tequilla Bar - ‬7 min walk
  • ‪Bloved Restaurant & Lounge - ‬7 min walk
  • ‪Dolphin Discovery - ‬7 min walk
  • ‪Bamboleo Snack & Grill - ‬12 min walk
  • ‪Nauti Burro - ‬8 min walk

About this property

Dreams Aventuras Riviera Maya - All Inclusive

Luxury all-inclusive property renovated in 2021 and located near Puerto Aventuras Marina
Take advantage of a free breakfast buffet, an adjacent golf course, and a marina at Dreams Aventuras Riviera Maya - All Inclusive. This property is a great place to bask in the sun with a private beach, beach cabanas, and 2 beach bars. Indulge in a body treatment, a manicure/pedicure, and a body scrub at Pevonia, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include archery, basketball, and kayaking. Free in-room WiFi is available to all guests, along with free water park access and 2 swim-up bars.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and free cabanas
  • Free self parking and valet parking
  • Free bicycle rentals, supervised childcare (surcharge), and beach towels
  • Luggage storage, smoke-free premises, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 305 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • LCD TVs with premium channels
  • Balconies, separate sitting areas, and eco-friendly cleaning products

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Oceana
  • Portofino
  • Seaside Grill
  • World Café

Things to do

  • 2 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Playground
  • Shopping
  • Snorkeling
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,646 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 7 floors
  • Banquet hall
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Renovated entire property - May 2021
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 15 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Puerto Aventuras
Dreams Puerto Aventuras
Dreams Puerto Aventuras All Inclusive
Dreams Puerto Aventuras All Inclusive Resort
Dreams Puerto Aventuras Resort
Dreams Puerto Aventuras Resort All Inclusive
Dreams Resort Puerto Aventuras
Puerto Aventuras All Inclusive
Puerto Aventuras Dreams
Puerto Aventuras Resort
Dreams Hotel Puerto Aventuras
Dreams Puerto Aventuras Hotel Puerto Aventuras
Sunscape Puerto Adventuras
Sunscape Puerto Aventuras Riviera
Dreams Puerto Aventuras Resort Spa All Inclusive

Frequently asked questions

Does Dreams Aventuras Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Dreams Aventuras Riviera Maya - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night.

How much is parking at Dreams Aventuras Riviera Maya - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Aventuras Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Dreams Aventuras Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Aventuras Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, sailing, and more.

Where is Dreams Aventuras Riviera Maya - All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course, 0.6 mi (0.9 km) from Puerto Aventuras Marina, and within 12 mi (20 km) of Xplor Theme Park and Xcaret Eco Theme Park. Akumal Ecological Center and Xel-Há Park are also within 20 mi (32 km).

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Dreams Aventuras Riviera Maya - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 232 out of 434 reviews
Rating 8 - Good. 100 out of 434 reviews
Rating 6 - Okay. 59 out of 434 reviews
Rating 4 - Poor. 22 out of 434 reviews
Rating 2 - Terrible. 21 out of 434 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pleasant
Stayed 5 nights in Mar 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Great drinks, friendly staff. Loved the little lagoon beach area!
Stayed 4 nights in Sep 2024

10/10 Excellent

joann m.

Liked: Cleanliness, amenities, property conditions & facilities
The staff is the most outstanding asset of this property. I am not sure how many preferred guests there are, but, the preferred area seemed quite crowded.
Stayed 5 nights in May 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Place.
Stayed 3 nights in Apr 2025

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at Dreams for our honeymoon! Staff was lovely and so helpful and accommodating, especially Myriam at the front desk! Pool and activities were great, beach had some seaweed when we went but that’s hard to avoid. It was a beautiful time and we definitely hope to be back!
Stayed 12 nights in May 2025

4/10 Poor

Samuel Creson

Liked: Cleanliness, amenities, property conditions & facilities
All good except the food
Stayed 6 nights in May 2025

10/10 Excellent

Fernando Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the staff!
Stayed 3 nights in Apr 2025

10/10 Excellent

Deborah A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the feel and layout of this property. Access to everything is a short distance, allowing relaxation. The Staff is exceptional, and always solicitous of meeting our every want and need. This is our 2nd stay there, and we will return.
Stayed 7 nights in Apr 2025

10/10 Excellent

Catherine Margaret

Liked: Amenities
Beautiful resort! Helpful and friendly staff! Good food! Always something to do, if you want it, and lots of space to just relax if that’s your thing. Highly recommend! Will definitely go back!
Stayed 5 nights in Apr 2025

4/10 Poor

Gleb

Disliked: Cleanliness
Food was a total miss at this resort. Very few options and we had to send back food often for being inedible. Otherwise, nice small resort and easy for families with young kids.
Stayed 5 nights in Apr 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly what we needed. Very kid friendly- so fyi if you are not looking for that;). We navigated around it. The staff was incredible abd so accommodating ! Would def reccomend
Stayed 7 nights in Apr 2025

10/10 Excellent

Jaclyn Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so pleasant and accommodating.
Stayed 6 nights in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort .I highly recommend. Everyone and everything was just perfect..
Stayed 7 nights in Jan 2025

8/10 Good

Frank Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took advantage of the Spa 3 times while we were there. Julieta is AMAZING! I highly recommend you book your services with her! The hallways tend to echo into room.
Stayed 6 nights in Feb 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the food and crowded
Stayed 7 nights in Jan 2025

6/10 Okay

Jeff

Disliked: Amenities
The staff are outstanding. Lovely people I mean this. For the most part they really care. The property is old & damp. The food is at best acceptable. It’s ok. Nothing stood out. I lived on cheeseburgers nachos from pool shack. The restraunt food is good but that’s all. Preparation & presentation is fine. The food quality is low. But it’s all inclusive & I suppose you have to make money. Also this property is very small. The pictures are decieving. DO not fall for the fake 200 gift certificate. It’s a time share scam. This is unacceptable. I was shocked.
Stayed 3 nights in May 2025

2/10 Terrible

Phillip

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice. Food is terrible. The Italian restaurant is the equivalent of pasta out of a can. Pool was green with bugs. And don’t try to leave, they won’t refund you. Worst hotel ever. Also, many people smoking illegal substances on balconies, so you can’t even enjoy a smoke free environment. Save yourself the hassle and go stay at a motel.
Stayed 5 nights in Apr 2025

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed with our two young boys and this resort was perfect for our trip. The pools and beach were well maintained, always with something to do. The staff was amazing, and we all had a great time. The resort itself is smaller, but that worked well for us, but it seemed well maintained. Our favorite restaurants were Oceana for breakfast and Gohan and the Italian for dinner, the buffet worked well for the kids at lunch.
Stayed 6 nights in Jan 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dreamy! Fantastic service, views, restaurants, beach, gorgeous room; fantastic view, great nightly entertainment! Adjacent Puerto Aventuras village with its dolphins, cafe's, yachts and boutiques adds to the experience. Shopping at Playa del Carmen is beyond!
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the resort was impressive. A few of the workers stood out, such as the buffet hostess who remembered our names and always smiled, Anita in the lobby, and the woman in the Asian restaurant who delivered our drinks. These women were hard workers. I was very pleased that we were assigned a room close to the elevator as requested. I wish your pool/beach loungers were more comfortable and that there were more chairs (not just loungers) around the pools.
Stayed 7 nights in Mar 2025

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were absolutely wonderful, so friendly, so helpful and always smiling. I definitely would return.
Stayed 5 nights in Jan 2025

10/10 Excellent

Marlene L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how attentive and friendly staff was, will definitely visit again thank you 🙏
Stayed 3 nights in Oct 2024

8/10 Good

Gilbert

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property, very family friendly. Natural pool was amazing our kids loved it. All the staff were mostly pleasant however if there is one suggestion I could offer, adhere to guests food preferences whether it’s an allergy or not. The quality of food can be raised and should match the great service. Overall we enjoyed our stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful , family oriented food & drink options. Safe place to stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Leandro Del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the food may not be the best quality other than that you’ll have a great time!
Stayed 7 nights in Sep 2024