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Hotel Urban

Property class: 2

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Photo gallery for Hotel Urban

A hallway with a large painting of a bridge, a blue sofa, and a reception desk. - Hotel Urban (San Pedro Cholula)
A modern living room with a sofa, a coffee table, and a zebra-patterned bed. There is a kitchen area with a microwave and a TV mounted on the wall. - Hotel Urban (San Pedro Cholula)
A hallway with a checkered floor, a glass partition, and a visible dining area in the background. - Hotel Urban (San Pedro Cholula)
A parking garage with two cars parked under a covered area. - Hotel Urban (San Pedro Cholula)
A modern kitchen with a central island, built-in cabinets, and a refrigerator. - Hotel Urban (San Pedro Cholula)
Close to Great Pyramid of Cholula, Hotel Urban provides amenities like laundry facilities. Stay connected with free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Shared Dormitory, 1 Queen Bed

A modern kitchen with a central island, built-in cabinets, and a refrigerator.

Standard Shared Dormitory, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

A bedroom with a bed, a desk, a chair, a TV, and a wardrobe.

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment, 4 Bedrooms

A modern living room with a sofa, a coffee table, and a zebra-patterned bed. There is a kitchen area with a microwave and a TV mounted on the wall.

Standard Apartment, 4 Bedrooms

  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds

About the neighborhood

Cholula, a neighborhood in San Pedro Cholula, is home to Hotel Urban. Great Pyramid of Cholula and Puebla Cathedral are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium, or consider a night out at Auditorio GNP. Visit our San Pedro Cholula travel guide
Map
502 C. 7 Sur, San Pedro Cholula, PUE, 72760

What's nearby

  • Ancient ruins with stepped terraces and a church on a hill.
    Great Pyramid of Cholula
    19 min walk - 1.0 mile
  • A church on a hill with a volcano in the background.
    La Virgen de los Remedios Sanctuary
    19 min walk - 1.0 mile
  • A cityscape with a prominent yellow church on a hill, a large volcano in the background, and a cloudy sky.
    University of the Americas Puebla
    12 min drive - 1.7 miles
  • Plaza de la Concordia
    10 min walk - 0.6 miles
  • San Gabriel Convent
    10 min walk - 0.6 miles

Getting around

  • Puebla Intl. Airport (PBC)
    26 min drive

Restaurants

  • Cafe Colibri Lazcarro
    4 min walk
  • Cemitas Rosita
    6 min walk
  • Molotes Tepox
    3 min walk
  • Cecina Lupita
    5 min walk
  • Cemitas Lupita
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • 3 buildings
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Freezer
  • Kitchen island
  • Microwave
  • Shared kitchen access

More

  • Desk
  • Electrical adapters
  • Individually furnished
  • Laptop workspace

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Urban pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Urban?

Check-in start time: 12:30 PM; Check-in end time: anytime.

What time is check-out at Hotel Urban?

Check-out is at 12:30 PM.

Where is Hotel Urban located?

Located in Cholula, this hotel is within 1 mi (2 km) of Museo de la Ciudad de Cholula and Great Pyramid of Cholula. Plaza de la Concordia and San Gabriel Convent are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Urban Reviews

7.2

Good

7.8

Cleanliness

7.0

Amenities

7.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien, todo muy limpio y organizado
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La facilidad de check-in
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia, solo hace falta un tapete en el baño. Éramos 2 pax y solo nos dejaron 1 toalla. El lugar es tranquilo y seguro
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion del personal de la recepcion
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Podrían mejorar su trato al cliente y organizarse mejor
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Es engañosa la información, la habitaciones que reserve no estaban independientes estaban dentro un departamento. No habia papel sanitario, la limpieza pésima. Encontre cabellos en la cama, no contaba con agua el baño al inicio. Etc y por el precio fue muy caro. No recomendable.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025