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Banyan Tree Puebla

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Banyan Tree Puebla

Exterior
Lobby
Indoor wedding
Buffet
Exterior
Banyan Tree Puebla creates a peaceful retreat in the historic center with its rooftop terrace, garden and outdoor pool. Travelers can enjoy authentic Thai cuisine at one of three restaurants while experiencing the attentive service that previous guests consistently highlight.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pool
  • Parking available
  • Pet friendly
  • Breakfast available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Urban Bliss

1 bedroom, premium bedding, pillowtop beds, minibar

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Harmony Suite

Harmony Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Harmony Suite

Highlights

Separate dining area
Air conditioning
Heating
Dining table
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 210 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Room Double

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Serenity Suite

Serenity Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Serenity Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Pillowtop bed
  • 116 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Bliss Suite

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 93 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite King

Urban Junior Suite King | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Junior Suite King

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Junior Suite Double

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Pillowtop bed
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Bliss Junior Suite

Bliss Junior Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Dining table
TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | 1 bedroom, premium bedding, pillowtop beds, minibar

Urban Room King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Pillowtop bed
Separate bedroom
  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000

What's nearby

  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Zona Histórica de los Fuertes - 12 min walk - 0.7 miles
  • Zócalo de Puebla - 14 min walk - 0.8 miles
  • Puebla Cathedral - 15 min walk - 0.8 miles
  • Centro Expositor - 3 min drive - 1.0 mile

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla Intl. Airport (PBC) - 39 min drive

Restaurants

  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪Un Respiro Café - ‬7 min walk
  • ‪El Ranchito - ‬2 min walk
  • ‪La Chiquita - ‬1 min walk
  • ‪Café & Bar Rentoy - ‬6 min walk

About this property

Banyan Tree Puebla

Luxury family-friendly hotel near Zócalo de Puebla
Puebla Cathedral and Centro Expositor are located near Banyan Tree Puebla, which provides a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to a body wrap, a body scrub, or a facial at Banyan Tree Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), wedding services, and luggage storage
  • A banquet hall, concierge services, and meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 78 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Children's slippers and childcare services
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/closets, a personal chef, and coffee/tea makers

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello-proximame

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1260 per pet, per day
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Does Banyan Tree Puebla have a pool?

Yes, this property has an outdoor pool.

Is Banyan Tree Puebla pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1260 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking at Banyan Tree Puebla?

Valet parking is available for MXN 220.00 per day.

What time is check-in at Banyan Tree Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Banyan Tree Puebla?

Check-out is at noon.

Does Banyan Tree Puebla provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 1250 per vehicle applies.

Where is Banyan Tree Puebla located?

This family-friendly Puebla hotel is located in the historical district, within a 15-minute walk of Five Wounds of San Francisco Conventional Church and Zócalo de Puebla. Puebla Cathedral and Centro Expositor are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 26 minutes by foot.

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Reviews

Banyan Tree Puebla Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 488 out of 648 reviews
Rating 8 - Good. 88 out of 648 reviews
Rating 6 - Okay. 35 out of 648 reviews
Rating 4 - Poor. 21 out of 648 reviews
Rating 2 - Terrible. 16 out of 648 reviews

Reviews

10/10 Excellent

Carlos

Beautiful hotel located in the heart of downtown Puebla
Stayed 1 night in Feb 2025

10/10 Excellent

Shuangxia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, everything is perfect!
Stayed 1 night in Feb 2025

10/10 Excellent

Vivianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Mar 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect.
Stayed 3 nights in Mar 2024

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024

6/10 Okay

Cesar

.
Stayed 4 nights in Aug 2025

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing times

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Keren

Liked: Cleanliness, staff & service, property conditions & facilities
Great property! Staff welcomed us so nicely.
Stayed 1 night in Dec 2022

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful restoration in this historic property
Stayed 1 night in May 2022

10/10 Excellent

Jovany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I truly enjoyed our stay at this beautiful hotel. If you are ever in Puebla, please stay at this wonderful hotel. Staff was friendly, breakfast was great and it was close to the city center. No complaints here, when I got back to puebla, this is where I will be staying!
Stayed 3 nights in Sep 2022

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Mexican charming - beautifully designed meets High standard Thai Hospitality and a lovely rooftop with a modern vibe. Great Sunday Brunch
Stayed 1 night in Jul 2022

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Great place! We’ll be back :)
Stayed 1 night in Aug 2022

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel and nice pool on the roof top. Need to improve the breakfast service.
Stayed 3 nights in Jul 2023

6/10 Okay

Alfredo

Was ok, no perfect l, they don't give me a upgrade for the room I paid for that
Stayed 2 nights in Jul 2023

4/10 Poor

Elena

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had to leave the hotel because they had not had hot water in almost 24hrs and didnt know when it'd be repaired.
Stayed 1 night in Dec 2022

6/10 Okay

Julian

Disappointed Stay at Banyan Tree Puebla

Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yaidi Daniela

Liked: Cleanliness
Todo muy limpio y con una excelente atención por parte del personal, lamentablemente no pude tomar el desayuno ya que tenía que salir muy temprano :( pero se me ofreció amablemente. Un gran lugar para descansar
Stayed 1 night in Oct 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025

6/10 Okay

mauricio

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio de las recepcionistas pésimo!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Sungman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and calm. Wonderful
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...
Stayed 2 nights in Aug 2025

6/10 Okay

Miho

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
漢字を使用していただけで、チェックインでパスポートを見せていたのに中国人と登録をされた。 またその間違いをその際指摘したにも関わらず、後日お礼のメールが中国語で、不愉快でした。 ホテル自体は綺麗なのに、サービスが良くないので残念です。
Stayed 1 night in Jun 2025

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