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One Puebla Serdan

3.0 star property
Relax in an eco-certified oasis that's close to it all. Get down to business with ease or simply unwind.

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Exterior - One Puebla Serdan (Puebla)
Restaurant - One Puebla Serdan (Puebla)
Superior Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets - One Puebla Serdan (Puebla)
Restaurant - One Puebla Serdan (Puebla)
Lobby - One Puebla Serdan (Puebla)
Experience the eco-friendly charm of One Puebla Serdan, a hotel near Galerías Serdán. Stay connected with in-room WiFi, take care of business at the meeting room or business center, and unwind with laundry facilities - all while enjoying free self parking and a 24-hour front desk.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed

9.2 out of 10
Wonderful
(27 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed

  • Sleeps 2
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 2 Double Beds

9.6 out of 10
Exceptional
(24 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Puebla, One Puebla Serdan is in the city center and near the airport. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center. Looking to enjoy an event or a game? See what's going on at Cuauhtemoc Stadium or Estadio de Béisbol Hermanos Serdán. Visit our Puebla travel guide
Map
Av. 15 de Mayo No. 4502, Puebla, PUE, 72023

What's nearby

  • Panorama aéreo de la zona de los Fuertes en Puebla, en un día lluvioso
    Centro Expositor
    14 min drive - 4.0 miles
  • Zócalo de Puebla
    Zócalo de Puebla
    21 min drive - 3.3 miles
  • Galerías Serdán
    5 min walk - 0.3 miles
  • Parque del Paseo de Los Gigantes
    6 min drive - 1.7 miles
  • Cuexcomate Volcano
    13 min drive - 1.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    11 min drive
  • Puebla Intl. Airport (PBC)
    27 min drive

Restaurants

  • Starbucks
    5 min walk
  • Sushimart
    5 min walk
  • Chili's
    8 min walk
  • Carl's Jr.
    8 min walk
  • Antigua Taquería La Oriental
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is One Puebla Serdan pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at One Puebla Serdan?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at One Puebla Serdan?

Check-out is at noon.

Where is One Puebla Serdan located?

Located in the heart of Puebla, this hotel is 0.3 mi (0.5 km) from Galerías Serdán and within 6 mi (10 km) of Finsa Industrial Park and Centro Expositor. Cuauhtemoc Stadium and Estadio de Béisbol Hermanos Serdán are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

One Puebla Serdan Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 392 out of 612 reviews
Rating 8 - Good. 160 out of 612 reviews
Rating 6 - Okay. 41 out of 612 reviews
Rating 4 - Poor. 9 out of 612 reviews
Rating 2 - Terrible. 10 out of 612 reviews

Reviews

Verified

10/10 Excellent

Afsaneh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean with very friendly staff.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean

Staff was nice and the room was clean.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. A lot of restaurants near to go.
Stayed 4 nights in Apr 2024
Verified

6/10 Okay

Lori

Liked: Cleanliness, staff & service, amenities
The hotel was clean and well kept. Our air conditioning didnt function properly and the deadbolt didnt work. We reported these issues upon checkout and we were told both issues would be addressed. For the price paide, we were desappointed.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Chia-Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, the maintenance of the room is great. Sufficient space and amenities that you need for a short term stay. Not many options for the breakfast but it’s okay for the price.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Maria Del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ESMERALDA

Liked: Cleanliness, amenities, property conditions & facilities
nice hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TODO EXCELENTE
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

dulce

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is delicious! Great variety and traditional. Chilaquiles with all sauces. I am totally coming back!
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price. Only concert Was they will Shutoff the A/C during the day
Stayed 1 night in Mar 2025
Verified

8/10 Good

Eruviel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable

agradable
Stayed 1 night in Dec 2022
Verified

8/10 Good

MA. NIEVES HOYOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Dec 2024
Verified

8/10 Good

Rafael

Liked: Cleanliness
Disliked: Staff & service
No opinion
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Emilio

Liked: Cleanliness
I was disappointed waiting for the front desk person, I was supposed to pay a fee of $261.93 because I made a payment through Expedia of $86.46 the total of the hotel was 367.52 and the hotel charged me the full amount and they told me that I had to contact Expedia customer service to be reimbursed for the initial payment. But Expedia doesn't have any phone number to contact them. I would like to be reimbursed for that money 🙁 Thank you
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

jose guadalupe fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo personal estuve muy a gusto en el hotel, buena limpieza, excelente atención, estacionamiento adecuado, limpio y vigilado, cerca encuentra uno lo que desea, la atención del personal de recepción muy amable y agradable, cuando tenga que regresar a Puebla seguro regreso al hotel ONE SERDÁN PUEBLA
Stayed 5 nights in May 2026
Verified

8/10 Good

Jose luis

Liked: Cleanliness, staff & service, property conditions & facilities
Se encuentra en buen lugar, austero
Stayed 1 night in May 2026
Verified

10/10 Excellent

Juan Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia y amplio estacionamiento
Stayed 1 night in Apr 2026
Verified

6/10 Okay

matias

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El personal de recepción súper irresponsable tuve que esperar 20 min a que llegara la recepciónista a atenderme por qué no estaba
Stayed 1 night in Apr 2026
Verified

8/10 Good

Rosalba

Liked: Cleanliness, amenities, property conditions & facilities
Estupendo descanso
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

HIRAM ALVARO

Liked: Cleanliness
Cumplió perfecto las necesidades
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marixell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza de las instalaciones es muy buena, el personal muy atento, y el ambiente adecuado para ir con la familia.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue buena, dan desayuno de cortesía, lo que dejo que desear fue la televisión, no podíamos cambiar de canal
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Marixell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio y seguro
Stayed 1 night in Mar 2026