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Hotel Star Express Puebla

3.0 star property
Beaux Arts hotel with free parking connected to the convention center in Puebla

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Photo gallery for Hotel Star Express Puebla

Standard Quadruple Room, 2 Double Beds | In-room safe, desk, laptop workspace, free WiFi
Reception
Room service - dining
Laundry room
Daily full breakfast (MXN 110 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast available
  • Room service
  • Laundry
  • Parking included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, free WiFi

Standard Room

Highlights

Connecting rooms available
LED TV
Designer toiletries
Private bathroom
Rainfall showerhead
Cable channels
In-room safe
Desk
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | In-room safe, desk, laptop workspace, free WiFi

Family Room, 2 Double Beds

Highlights

Connecting rooms available
LED TV
Designer toiletries
Private bathroom
Rainfall showerhead
Cable channels
In-room safe
Desk
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Internal View

In-room safe, desk, laptop workspace, free WiFi

Double Room Standard With Internal View

  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Map
De La Pedrera 3119, near CAPU, Puebla, PUE, 72070

What's nearby

  • Puebla Convention Center - 7 min drive - 4.0 miles
  • Zócalo de Puebla - 7 min drive - 3.1 miles
  • Cuauhtemoc Stadium - 7 min drive - 4.4 miles
  • Fort Loreto - 8 min drive - 4.0 miles
  • Puebla Cathedral - 8 min drive - 3.3 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 34 min drive

Restaurants

  • ‪I Tortas - ‬2 min walk
  • ‪Tortas César Don Güero - ‬9 min walk
  • ‪Vips - ‬3 min walk
  • ‪Taquería Don Saúl - ‬5 min walk
  • ‪Frutilandia 2 - ‬10 min walk

About this property

Hotel Star Express Puebla

Hotel near Fort Loreto
Located close to Zócalo de Puebla and Puebla Cathedral, Hotel Star Express Puebla provides a free daily manager's reception, dry cleaning/laundry services, and a health club. The on-site restaurant, Restaurante, offers breakfast, lunch, and dinner. In addition to a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Full breakfast (surcharge), express check-out, and a TV in the lobby
  • Smoke-free premises, wedding services, and coffee/tea in the lobby
Room features
All 64 rooms boast comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Restaurante

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 100
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Early check-in fee: MXN 100 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Hotel Star Express Puebla
Star Express Puebla
Star Express
Hotel Star Express
Star Express Puebla Puebla
Hotel Star Express Puebla Hotel
Hotel Star Express Puebla Puebla
Hotel Star Express Puebla Hotel Puebla

Frequently asked questions

Is Hotel Star Express Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Star Express Puebla?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Star Express Puebla?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 100 (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Star Express Puebla?

Check-out is at 1 PM. Late check-out is available for MXN 300 (subject to availability).

Where is Hotel Star Express Puebla located?

Situated near the airport, this hotel is within 3 mi (5 km) of Fort Loreto, Zócalo de Puebla, and Puebla Cathedral. Puebla Convention Center and FINSA are also within 6 mi (10 km).

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Hotel Star Express Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 111 out of 293 reviews
Rating 8 - Good. 113 out of 293 reviews
Rating 6 - Okay. 47 out of 293 reviews
Rating 4 - Poor. 10 out of 293 reviews
Rating 2 - Terrible. 12 out of 293 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area surrounding hotel is rough but right next to ADO terminal
Stayed 3 nights in May 2025

6/10 Okay

Bjørn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to the station, and some fine street food opportunities close by. Nice staff, however the sheets all had visible stains, and there was no duvet but instead an old blanket between two sheets. Bathroom was nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, it was good
Stayed 1 night in Oct 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was Great!
Stayed 1 night in Nov 2023

6/10 Okay

Ruben Carlos Castillo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2025

10/10 Excellent

Hector Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Jun 2023

4/10 Poor

MARIA DEL CARMEN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The fee is expensive according to the hotel appearance. Nobody is present to help you with the luggage and there are only stairs. Bathroom outlet was not working. It was reported to the front desk but they didn't do anything. Small rooms and nothing is the same as the pictures on the web Very disappointed that this place is offered through expedia.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

15 Minutes and Out

I, unfortunately, did not have a good experience with Hotel Star Express Puebla and had to check out fifteen minutes after arriving. The issue was that the room did not have a window, which could have been fine if there was a way to control the temperature, but there was no AC or a fan, which just made the room's air still and insufferable. Second, the most pressing issue was a lingering awful smell of sewage from the bathroom. It was so strong and intense it was making me nauseous. My colleague staying in the same hotel had the same issue with the smell, so it wasn't just my room. With these issues, we opted to leave. Although we were told we would not get a refund, we did not care because it was terrible.
Stayed 2 nights in Nov 2023

2/10 Terrible

Rossemberg

Disliked: Staff & service, property conditions & facilities
No tenia aire acondicionado, la cama super incomoda
Stayed 2 nights in May 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy chingona mi estancia rocomadable al 100%
Stayed 1 night in Apr 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2025

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Mar 2025

8/10 Good

Luis

Liked: Staff & service, amenities
Si bien las instalaciones están justas, la atención del personal de recepción es muy atenta y puntual creo que resta mucho las afueras del hotel. Por la noche es demasiado inseguro, hay gente tomando alcohol y otras sustancias. Definitivamente es algo fuera de control del hotel pero lo dejo para que lo consideren. La habitación estaba un poco sucia en cuanto a polvo en el piso, el resto estaba bien. El baño considero es bastante funcional y tiene todo lo necesario La televisión muy pequeña y los canales más “entretenidos” desafortunadamente tenían intermitencia o la señal generaba un ruido que hacía imposible visualizarlos. Se escucha el ruido de otras habitaciones y, constantemente nos estuvieron marcando a la habitación solo que al contestar nadie respondía, imagino que en recepción pensaron que el ruido venía de mi habitación. En general, si necesitas un lugar para descansar tal vez por una salida de autobús muy temprano en CAPU, perdiste el último autobús a casa o tu presupuesto es justo y estarás cerca de la zona, esta es una muy buena opción.
Stayed 1 night in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable desde la recepción y las recámaras sencillas pero agradables.
Stayed 1 night in Feb 2025

2/10 Terrible

Irasema

Stayed 1 night in Dec 2024

6/10 Okay

Viry

Liked: Cleanliness, staff & service
Habitacion comoda, sin elevador ni calefacción, el hotel es frio y en diciembre puebla es frio
Stayed 3 nights in Dec 2024

6/10 Okay

Simon

Stayed 1 night in Dec 2024

6/10 Okay

Simon

Stayed 1 night in Dec 2024

10/10 Excellent

Cristian Yael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, puedes entrar y salir las 24 horas
Stayed 1 night in Dec 2024

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Rogelio

Stayed 1 night in Dec 2024

10/10 Excellent

Sheila Itzel Pineda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la hospitalidad y la seguridad
Stayed 1 night in Nov 2024

10/10 Excellent

ABEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL WIFI NO FUNCIONA MUY BIEN
Stayed 1 night in Nov 2024