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Hotel San Agustin

3.0 star property
Historic Puebla welcomes travelers with authentic dining, valet parking, and thoughtful amenities at this central hotel where comfort meets convenience.

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Photo gallery for Hotel San Agustin

Desk, free WiFi - Hotel San Agustin (Puebla)
Basic Quadruple Room | Desk, free WiFi - Hotel San Agustin (Puebla)
Basic Room | Desk, free WiFi - Hotel San Agustin (Puebla)
Terrace/patio - Hotel San Agustin (Puebla)
Front of property - Hotel San Agustin (Puebla)
Hotel San Agustin in Puebla Historic Center offers a coffee shop, dry cleaning, and regional cuisine at FONDA DE SAN AGUSTIN family restaurant. Enjoy valet parking, luggage storage, and attentive staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Room

Basic Room | Desk, free WiFi

Basic Room

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Basic Triple Room

Basic Triple Room | Desk, free WiFi

Basic Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Basic Quadruple Room

Basic Quadruple Room | Desk, free WiFi

Basic Quadruple Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Basic Triple Room

Basic Triple Room | Desk, free WiFi

Basic Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Puebla Historic Center, a neighborhood in Puebla, is home to Hotel San Agustin. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. Museo del Ferrocarril and National Museum of Mexican Railroads are also worth visiting. Visit our Puebla travel guide
Map
519 Avenida 3 Poniente, Puebla, Puebla, 72000

What's nearby

  • Zócalo de Puebla
    Zócalo de Puebla
    7 min walk - 0.4 miles
  • Puebla Cathedral
    Puebla Cathedral
    8 min walk - 0.5 miles
  • Rosario Chapel
    Rosario Chapel
    8 min walk - 0.5 miles
  • Los Sapos Bazaar
    Los Sapos Bazaar
    12 min walk - 0.7 miles
  • Puebla Convention Center
    17 min walk - 0.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    17 min walk
  • Puebla Intl. Airport (PBC)
    41 min drive

Restaurants

  • OCHO30.4
    2 min walk
  • El Gato De Oro
    2 min walk
  • El Corona
    3 min walk
  • Restaurant Puebla
    1 min drive
  • Fonda La Mexicana
    2 min walk

About this property

Hotel San Agustin

Hotel near Zócalo de Puebla
Puebla Cathedral is located near Hotel San Agustin, which provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at FONDA DE SAN AGUSTIN, the on-site family restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), luggage storage, and coffee/tea in the lobby
  • A 24-hour front desk, tour/ticket assistance, and concierge services
Room features
All guestrooms at Hotel San Agustin have amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Restaurant dining guides, guidebooks, and local maps
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 40 to 99 for adults and MXN 40 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • FONDA DE SAN AGUSTIN

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Restaurant dining guides

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; Check-in end time: 7:00 PM

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 40 to 99 for adults, and MXN 40 to 60 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel San Agustin pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel San Agustin?

Check-in start time: noon; Check-in end time: 7:00 PM.

What time is check-out at Hotel San Agustin?

Check-out is at 1:00 PM.

Where is Hotel San Agustin located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Bello Museum, Zócalo de Puebla, and Puebla Cathedral. Museum of the Mexican Army and Air Force and Uriarte Talavera are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel San Agustin Reviews

7.8

Good

7.8

Cleanliness

7.8

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 82 out of 190 reviews
Rating 8 - Good. 43 out of 190 reviews
Rating 6 - Okay. 34 out of 190 reviews
Rating 4 - Poor. 19 out of 190 reviews
Rating 2 - Terrible. 12 out of 190 reviews

Reviews

Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location. lots of dining options available just outside the hotel. the lady cleaner is very nice and attentive. I get to a super clean and organized room everyday after a long day of touristing.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Orlando

Liked: Cleanliness, staff & service, amenities
Room was small but clean and it had everything it needed. Wifi was slow or spotty. Staff delightful.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

roderick

Very clean, close to everything, super nice staff
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Maria Concepción

No me gusto
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In like
Stayed 1 night in Jan 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected, except no hot water sometimes.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ahuitzol

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Verified

6/10 Okay

JENIFFER

Disliked: Staff & service
El recibimiento estuvo bien, solo que mi error no fue notificar inmediatamente que la llave que me proporcionaron para abrir la habitación estaba en mal estado y tuve una mala experiencia con el Joven que me recibió en la noche que regrese, por no poder abrir y no me iba arriesgar a romper la llave, una persona muy grosera, que lejos de ayudar y solucionar me echo la culpa.
Stayed 1 night in May 2026
Verified

2/10 Terrible

Diana Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Si tienen la oportunidad hospedarse aquí DESAPROVECHENLA, Ni por muy barato que estuviera me volvería a hospedar, No respetan el precio de la habitación que según no habían actualizado la aplicación, reserve un mes antes y que según en esa semana que me hospede se hizo el cambio de precio, aparte de que me querían cambiar de habitación a una más chiquita con mentiras de que no funciona el lavabo, lo único que quería era descansar y tuve que estar dando vueltas en recepción por SU error.
Stayed 3 nights in May 2026
Verified

8/10 Good

Stefany

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Todo estuvo bien, solo una cosa no fue de mi agrado en las almohadas encontré cabellos , tal vez solo le dan la vuelta a las fundas de las almohadas. Creo que deberían mejorar el hackeo de las camas
Stayed 1 night in May 2026
Verified

4/10 Poor

Oswaldo Orlando

Disliked: Staff & service, amenities, property conditions & facilities
En Expedia dice que el check in es alas 12, fue casi alas 2 dea tarde, no tiene abanico o aire acondicionado, la habitación para 1 persona está bien solo el problema fue el calor
Stayed 1 night in May 2026
Verified

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta en muy buena ubicación... A dos cuadras del centro turístico... Y cuenta con estacinamiento..
Stayed 1 night in May 2026
Verified

10/10 Excellent

Gerardo de Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción, recomendable
Stayed 1 night in May 2026
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, pero el cuarto que me dieron estaba en la tercer planta, estaba muy caliente y no hay un ventilador para quitar un poco el calor
Stayed 1 night in May 2026
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Algo económico y muy bueno
Stayed 1 night in May 2026
Verified

6/10 Okay

María Fernanda

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La recepcionista decía que no tenia mi reservation pero no la habia buscado bien y después me comentaba que el precio en la app era excesivo pero no reviso cuantas noches eran, la habitación aun no estaba disponible, tardo mucho en asignarla, la zona es horrible, hacen mucho ruido en la noche y no hay agua caliente. Fuera de eso y por el precio estuvo bien
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Osiris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar, excelente para descansar y muy cerca de todo, lo recomiendo
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico, cómodo
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico, muy limpio, el personal muy amable y atento
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Se encuentra en buena ubicación, cómodo y seguro.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones limpias, tiendas cercanas. Buena ubicación
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Juan Luis

Disliked: Cleanliness, staff & service, amenities
Mi queja es por lo siguiente Yo me habia hospedado mas de un dia sin ningun tema Hubo un detalle con una visita que paso sin registrarse y me hicieron el comentario Al cual para la siguiente se me hizo mas facil rentar dos gabitaciones por si llegaba vicita El dia de hoy que quise renovar mi habitacion me dijero que no podian porque ya estaban apartadas A lo que procedi a marcar a resepcion y me dijeron que si habian Ya cuando la confronte a la señora de resepcion siguio con lo mismo que no habia y yo alegue que pues me habian dicho que si hay pues de que se trataba a lo que le pedi que bajara la gerente La cual me metio muchas razones por las cuales no me iba a dar la habitacion una de ellas porque me vio besandome con mi pareja diciendo que era un hotel familiar , lo hubiera entendio si yo hubiera echo un acto encontra de la moral en los pasillos pero fue solo eso un beso Luego seguia recalgando muy firme pero no es homofobia no vallan a pensar eso Para culminar diciendo que yo era un sucuo por dejae las habitaciones todas puercas a lo que me molesto ya que soy de las perso as que no tienen esos habitos y malas costumbres
Stayed 1 night in Apr 2026
Verified

8/10 Good

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y amplio estacionamiento
Stayed 1 night in Apr 2026
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Si
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Regaderas Luz exterior molesta por las noches
Stayed 2 nights in Mar 2026