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voco Royalty Puebla Downtown by IHG

Choose dates to view prices

Luxury
4.0 star property
9.2

Wonderful

Elegant stay with cathedral views

Amidst Puebla's vibrant cultural sites, this hotel offers spacious rooms with comfortable beds and stunning views of the Zocalo. Delight in exquisite dining at the rooftop restaurant, where remarkable vistas of the cathedral enhance your culinary experience.

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Parking included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 Double Bed, Balcony (Cathedral View)

Standard Room, 1 Double Bed, Balcony (Cathedral View) | 1 bedroom, in-room safe, blackout drapes, soundproofing

Standard Room, 1 Double Bed, Balcony (Cathedral View)

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Cable channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Balcony (Cathedral View)

Suite, 1 King Bed, Balcony (Cathedral View) | 1 bedroom, in-room safe, blackout drapes, soundproofing

Suite, 1 King Bed, Balcony (Cathedral View)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Plasma TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Balcony (Cathedral View)

Grand Room, 2 Queen Beds, Balcony (Cathedral View) | 1 bedroom, in-room safe, blackout drapes, soundproofing

Grand Room, 2 Queen Beds, Balcony (Cathedral View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Cathedral View)

Suite, 1 King Bed (Cathedral View) | 1 bedroom, in-room safe, blackout drapes, soundproofing

Suite, 1 King Bed (Cathedral View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Plasma TV
Separate bedroom
Blackout drapes/curtains
Sofa bed
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Standard Room, 1 Double Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Room, 1 Queen Bed

Grand Room, 1 Queen Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Grand Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Premium Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, in-room safe, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, 2 Double Beds

Grand Room, 2 Double Beds | 1 bedroom, in-room safe, blackout drapes, soundproofing

Grand Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, in-room safe, blackout drapes, soundproofing

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, in-room safe, blackout drapes, soundproofing

Standard Room

Highlights

Soundproofed
Air conditioning
Plasma TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Map
Portal Hidalgo 8, Av. Palafox y Mendoza, Centro Histórico, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 1 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Santo Domingo Church - 3 min walk - 0.2 miles
  • Los Sapos Bazaar - 7 min walk - 0.4 miles
  • Puebla Convention Center - 10 min walk - 0.6 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪Antigua Taquería La Oriental - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Restaurante Hotel Royalty - ‬1 min walk
  • ‪La Porfiriana - ‬2 min walk
  • ‪El Globo - ‬3 min walk

About this property

voco Royalty Puebla Downtown by IHG

Upscale hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, voco Royalty Puebla Downtown by IHG provides a rooftop terrace, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at the two on-site restaurants. In addition to a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free valet parking
  • Continental breakfast (surcharge), a front-desk safe, and a 24-hour front desk
  • An elevator, tour/ticket assistance, and smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at voco Royalty Puebla Downtown by IHG boast perks such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Showers and shampoo
  • Plasma TVs with cable channels
  • Wardrobes/closets, free tea bags/instant coffee, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking within 0.6 miles
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to noon for a fee: MXN 250 to 400 for adults and MXN 250 to 400 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Hook
  • Royalty

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 250 to 400 for adults, and MXN 250 to 400 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Royalty
Hotel Royalty Puebla
Royalty Puebla
Hotel Royalty
Royalty Hotel Boutique
Voco Royalty Puebla By Ihg
voco Royalty Puebla Downtown
voco Royalty Puebla Downtown by IHG Hotel
voco Royalty Puebla Downtown an IHG Hotel
voco Royalty Puebla Downtown by IHG Puebla
voco Royalty Puebla Downtown by IHG Hotel Puebla

Frequently asked questions

Is voco Royalty Puebla Downtown by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property; nearby parking is also free.

What time is check-in at voco Royalty Puebla Downtown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at voco Royalty Puebla Downtown by IHG?

Check-out is at noon.

Where is voco Royalty Puebla Downtown by IHG located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla and Puebla Cathedral. Puebla Convention Center and Fort Loreto are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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voco Royalty Puebla Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 262 reviews
Rating 8 - Good. 30 out of 262 reviews
Rating 6 - Okay. 16 out of 262 reviews
Rating 4 - Poor. 4 out of 262 reviews
Rating 2 - Terrible. 8 out of 262 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Room very clean staff very professional and location key to move around in the city very secure
Stayed 3 nights in Oct 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent service
Stayed 1 night in Jun 2025

10/10 Excellent

Darrell

Liked: Cleanliness, amenities
Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.
Stayed 2 nights in Nov 2025

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased staying at the hotel. Very clean. The locations is perfect. Check in was quick and easy
Stayed 1 night in Aug 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023

10/10 Excellent

Carolina

Liked: Cleanliness
Great location, clean facility, nice staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a wonderful stay at this hotel! Staff was courteous, food was good, and the location is perhaps one of the best in Puebla. Everything is within walking distance or a quick Uber/Lyft ride away! Highly recommend!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.
Stayed 1 night in Mar 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. The location is perfect to walk around downtown and go to the restaurants that are at the plaza. Staff was very kind and friendly, definitely I give them a 5 star rate.
Stayed 1 night in Apr 2023

4/10 Poor

Julia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the front desk staff not too friendly. Always looking down .
Stayed 3 nights in Sep 2023

8/10 Good

IRENE

Liked: Cleanliness, staff & service
En general todo muy bien pero al reservar no decía que no tendría ventanas la habitación. Por lo mismo nunca me volveré a hospedar alli ni utilizaré expedia por falta de info. Con ese dato la relación precio calidad no fue buena. Faltan ganchos en el baño para colgar toallas y el lavabo del baño no es práctico. Al labarse uno la cara toda el agua se sale.
Stayed 2 nights in Oct 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is perfectly located.
Stayed 1 night in Oct 2025

10/10 Excellent

Edgar

Liked: Cleanliness, property conditions & facilities
Está frente a la Catedral, muy lindo
Stayed 1 night in Oct 2025

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia.
Stayed 2 nights in Sep 2025

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy amable, habitación limpia, cama confortable
Stayed 3 nights in Sep 2025

6/10 Okay

Alejandra

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hotel viejo, la primera noche con ruido por todas las ventanas a pesar de ser una habitación interna. La segunda noche nos cambiaron a una habitación mucho mejor, sin embargo, olía a cañería. La ubicación es excepcional, al lado de la Catedral. La atención también fue muy buena, sobretodo de quienes te reciben el auto y te llevan a la habitación. Revisando mi reserva, nunca nos dieron la botella de vino que habían mencionado.
Stayed 2 nights in Sep 2025

10/10 Excellent

Fernando Montemayor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, es un lugar muy tranquilo La habitación es un poco pequeña
Stayed 2 nights in Sep 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho, mi unico comentario es que en mi reservación decía que incluía una botella de vino, que no me dieron.
Stayed 1 night in Sep 2025

10/10 Excellent

Hector Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodidad
Stayed 2 nights in Sep 2025

6/10 Okay

Alejandro

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Desgraciadamente mi cuarto olía a caño debido a la lluvia y ni tenían ,"disponibilidad de moverme"
Stayed 3 nights in Sep 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place good location
Stayed 1 night in Aug 2025

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, el personal muy amable
Stayed 3 nights in Aug 2025

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