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Hotel Palace Puebla

3.0 star property
Guests sip cocktails at the hotel bar, admire local artwork, and enjoy personalized service from the attentive staff.

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Photo gallery for Hotel Palace Puebla

Interior entrance - Hotel Palace Puebla (Puebla)
Restaurant - Hotel Palace Puebla (Puebla)
Hallway - Hotel Palace Puebla (Puebla)
Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi - Hotel Palace Puebla (Puebla)
Building design - Hotel Palace Puebla (Puebla)
Just steps from Puebla Cathedral, Hotel Palace Puebla offers an artistic atmosphere with an on-site art gallery, shopping, and a welcoming bar. Free WiFi keeps guests connected, while the concierge team crafts meaningful daily itineraries.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(22 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Puebla, Hotel Palace Puebla is in the city center. Zócalo de Puebla and Fort Loreto are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla
    Zócalo de Puebla
    2 min walk - 0.1 miles
  • Puebla Cathedral
    Puebla Cathedral
    3 min walk - 0.2 miles
  • Santo Domingo Church
    Santo Domingo Church
    5 min walk - 0.3 miles
  • Los Sapos Bazaar
    Los Sapos Bazaar
    7 min walk - 0.4 miles
  • Puebla Convention Center
    8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    5 min drive
  • Puebla Intl. Airport (PBC)
    43 min drive

Restaurants

  • The Italian Coffee Company
    2 min walk
  • Starbucks
    1 min walk
  • Vittorio's
    3 min walk
  • Antigua Taquería La Oriental
    1 min walk
  • El Globo
    2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on site, a shopping mall on site, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking and valet parking
  • Breakfast (surcharge), luggage storage, and an elevator
  • Tour/ticket assistance, smoke-free premises, and a front-desk safe
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Check-out is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palace Puebla Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 208 out of 492 reviews
Rating 8 - Good. 167 out of 492 reviews
Rating 6 - Okay. 68 out of 492 reviews
Rating 4 - Poor. 21 out of 492 reviews
Rating 2 - Terrible. 28 out of 492 reviews

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El hotel se encuentra muy bien ubicado, a espaldas de la plaza principal. Respecto a la habitación, me asignaron una bastante rústica y descuidada. La ropa de cama muy anticuada y la cortina del baño estaba sucia y con moho. No se parecía en nada a las imágenes de la publicación. Por otro lado, tienen estacionamiento pero hay que dejarlo en el valet, no es de autoservicio.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, limpio,cumplió con la expectativa.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó lo único que hace falta es aire acondicionado en las habitaciones
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Armida

Liked: Cleanliness, staff & service, amenities
Muy cerca del zocalo
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Mariella Guadalupe

Disliked: Staff & service, amenities
Me cancelaron mi reservacion por que no realice un deposito. Un dia antes marque para ver lo del deposito a donde enviava el comprobante y me dijeron que era un mensaje predeterminado y que hiciera caso omiso. Y cuando llegue me dijeron que paso a disponible
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Fabiola Nohemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las 3 B Excelente precio, super ubicada, incluye estacionamiento, y la habitación limpia Es el mejor hotel en el que me he quedado tomando en cuenta la relación de precio calidad
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Ismael Abraham

Tuve un robo, alguien entró a mi habitación el 10 de abril y robó una rasuradora y dinero en efectivo. Desafortunadamente hoy tuve que hacer el check out a las 8 am por tener que viajar a Celaya Guanajuato, nadie me dio atención y no se saben el nombre completo de la gerente, solo me dijeron Elizabeth, eso lo dijo la señorita Alondra de recepción. Terrible atención y el robo es algo que ningún huésped debe sufrir
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Caro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito y está cerca de todos los puntos turísticos del centro de Puebla, es muy tranquilo y limpio, lo único que falló es que no pude conectarme a l WiFi, pero la pantalla funciona bien. En general, me gustó mucho hospedarme ahí. Todos fueron amables.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Super ubicado, personal amable. No hay ac y se escucha mucho el ruido de otros cuartos, pero no es suficiente para pasarla mal, buen hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dolly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuartos muy limpios Muy buena ubicación
Stayed 1 night in Mar 2026