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Hotel Palace Puebla

3.0 star property
Colonial hotel with free valet parking and a 24-hour front desk

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Photo gallery for Hotel Palace Puebla

Hallway
Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Interior entrance
Front of property
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

Highlights

Flat-screen TV
Fan
Hair dryer
Private bathroom
Satellite channels
Desk
Laptop workspace
Mobile key entry
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

Highlights

Flat-screen TV
Fan
Hair dryer
Private bathroom
Satellite channels
Desk
Laptop workspace
Mobile key entry
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 miles
  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles
  • Centro Expositor - 7 min drive - 3.3 miles
  • Angelopolis Commercial Center - 8 min drive - 3.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on site, a shopping mall on site, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking and valet parking
  • Breakfast (surcharge), smoke-free premises, and tour/ticket assistance
  • Luggage storage, a 24-hour front desk, and a front-desk safe
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Puebla?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Check-out is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 3 mi (5 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Hotel Palace Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 164 out of 414 reviews
Rating 8 - Good. 144 out of 414 reviews
Rating 6 - Okay. 61 out of 414 reviews
Rating 4 - Poor. 20 out of 414 reviews
Rating 2 - Terrible. 25 out of 414 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025

8/10 Good

Omar

Liked: Staff & service, amenities
Buena relación calidad-precio en este hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

JESUS

Me robaron dentro de mi vehiculo dos navajas, a la hora que deje mi vehículo para estacionarlo y el hotel no se hace responsable. No recomiendo dejar que lo estacionen, te roban lo que dejes dentro.
Stayed 2 nights in May 2025

10/10 Excellent

AHUIZOLT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, ubicación en el centro histórico de Puebla!
Stayed 1 night in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Solo las acotaciones un poco descuidadas
Stayed 2 nights in Apr 2025

6/10 Okay

Jose Maria

Liked: Property conditions & facilities
Buen servicio, solo el internet es un poco lento. De ahí en fuera todo perfecto
Stayed 3 nights in Apr 2025

10/10 Excellent

AHUIZOLT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio del personal, ubicación en el centro histórico de Puebla
Stayed 3 nights in Mar 2025

10/10 Excellent

Andrea del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel en una gran ubicación, muy cerca del zócalo, accesible a muchas tiendas y lugares para visitar, cuanta con los servicios necesarios para una buena estancia.
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan Enrique

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación y profesionalismo de sus colaboradores
Stayed 2 nights in Mar 2025

10/10 Excellent

Luis David

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó excelente atención e instalaciones
Stayed 1 night in Feb 2025

10/10 Excellent

Margarito

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Pamela

Liked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Karla

Stayed 3 nights in Feb 2025

10/10 Excellent

Jose Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, cómodo, buenas instalaciones y el servicio a la habitación estupendo. El único detalle que quisiera destacar es que la señal de Wi-fi es un poco lenta y con poca cobertura
Stayed 3 nights in Jan 2025

8/10 Good

Betsabé

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Urbano Morales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tardo mas de media hora para salir agua caliente en la regadera
Stayed 1 night in Jan 2025

8/10 Good

Deneb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En términos generales es promedio nada del otro mundo
Stayed 2 nights in Nov 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy tranquilo, el servicio y atención muy bien, un lugar muy bonito
Stayed 1 night in Jan 2025

10/10 Excellent

VERONICA ISAIAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Leticia Rojas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza,Buen servicio y cordialidad
Stayed 1 night in Dec 2024

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómoda solo que las habitaciones no están insonorizadas y es incómodo escuchar tanto ruido del exterior
Stayed 1 night in Dec 2024