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Hotel Palace Puebla

3.0 star property
Guests sip cocktails at the hotel bar, admire local artwork, and enjoy personalized service from the attentive staff.

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Photo gallery for Hotel Palace Puebla

Interior entrance - Hotel Palace Puebla (Puebla)
Property entrance - Hotel Palace Puebla (Puebla)
Hallway - Hotel Palace Puebla (Puebla)
Building design - Hotel Palace Puebla (Puebla)
Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi - Hotel Palace Puebla (Puebla)
Just steps from Puebla Cathedral, Hotel Palace Puebla offers an artistic atmosphere with an on-site art gallery, shopping, and a welcoming bar. Free WiFi keeps guests connected, while the concierge team crafts meaningful daily itineraries.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(25 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Puebla, Hotel Palace Puebla is in the city center. Zócalo de Puebla and Fort Loreto are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla
    Zócalo de Puebla
    2 min walk - 0.1 miles
  • Puebla Cathedral
    Puebla Cathedral
    3 min walk - 0.2 miles
  • El Parian market in Puebla City Mexico
    El Parian Market
    5 min walk - 0.3 miles
  • Artist Quarter
    Artist Quarter
    7 min walk - 0.4 miles
  • Puebla Convention Center
    8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    5 min drive
  • Puebla Intl. Airport (PBC)
    43 min drive

Restaurants

  • The Italian Coffee Company
    2 min walk
  • Vittorio's
    3 min walk
  • Starbucks
    1 min walk
  • McDonald's
    2 min walk
  • Vips
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Check-out is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Palace Puebla Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 227 out of 530 reviews
Rating 8 - Good. 178 out of 530 reviews
Rating 6 - Okay. 71 out of 530 reviews
Rating 4 - Poor. 25 out of 530 reviews
Rating 2 - Terrible. 29 out of 530 reviews

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Luis F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat location.
Stayed 3 nights in May 2026
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified

6/10 Okay

oscar

Liked: Amenities
Disliked: Cleanliness
The room smelled of sewage and the smell was coming from the bathroom, so I went down to reception to let the staff know and request another room. The female and the male receptionists seemed more interested in keeping flirting with each other than helping me. They said they didn't have another room of the same price and I would have to pay an upgrade to a much bigger room. The only thing they offered was spraying the room with a deodorant. I not only had to sleep with the awful smell but very hot as no AC in the room, and could not open the windows because of the mosquitoes.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Consuelo Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es excelente...
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy bien al igual que el personal, solo un detalle una de los televisores no se veía bien y el control remoto no funcionaba
Stayed 2 nights in Jun 2026
Verified

4/10 Poor

Abril Jazmín

Disliked: Property conditions & facilities
La habitación no es como las fotos de las redes sociales, las dimensiones de la habitación no es para 2 personas, la cama con colchón viejo, duro, sábanas muy viejas y de poca calidad, no hay adecuada ventilación, solo un ventilador que no funciona bien, por lo que hace calor dentro de la habitación, las instalaciones son muy viejas. Las toallas de mala calidad.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Dalia Jazmín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, estábamos a una cuadra del zócalo y a menos de 10 min caminando del centro de convención y centro comercial San Francisco, a media cuadra del starbucks y de un Oxxo. El hotel súper bonito y limpio, el personal muy atento, previo al check in y para el check out nos guardaron nuestro equipaje ya que llegamos desde las 8 am y a la salida viajamos hasta las 23:00, y sin problemas nos hicieron favor de guardar nuestro equipaje. Nuestra habitación tenía lo básico, colchón cómodo baño con agua caliente, wifi, TV y ventilador. Definitivamente este hotel será mi mejor opción cada que regrese a Puebla! Lo amé por su ubicación tan privilegiada
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta aire acondicionado pero todo bien
Stayed 1 night in May 2026
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco ruidoso, quiero aclarar ruido hecho por los propios huéspedes. Excelente ubicación, limpio, bonito, barato. Excelente opción si estás buscando costo-beneficio. Todo el personal sumamente amable. Tal vez lo único sería la señal de internet, débil para conectarse. Definitivamente, regreso.
Stayed 5 nights in May 2026
Verified

6/10 Okay

Carolina

Liked: Cleanliness, staff & service
La habitación no cuenta con ventilación suficiente ni aire acondicionado, a pesar de que contaba con ventilador no fue suficiente para soportar el calor de la temporada. Me parece que el precio no va de acuerdo con la calidad, únicamente se basa en lo céntrico del lugar. Por lo demás contaba con todo lo básico, shampoo, jabón, toallas, papel.
Stayed 1 night in May 2026
Verified

4/10 Poor

Rodolfo

Disliked: Staff & service, amenities, property conditions & facilities
No hay aire acondicionado
Stayed 1 night in May 2026
Verified

2/10 Terrible

Armando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No me me gustó debido a que no tiene clima y solo te ponen un ventilador .. Pésimo servicio
Stayed 3 nights in May 2026