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Hotel Isabel

Property class: 3

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Photo gallery for Hotel Isabel

An outdoor patio area with seating arrangements and a water feature. - Hotel Isabel (Puebla)
A modern interior with a stone wall, a staircase, and a skylight. - Hotel Isabel (Puebla)
A hotel room with two beds, a bedside table with a phone and water bottle, a hanging light fixture, and a view of the outdoors through a large window. - Hotel Isabel (Puebla)
A modern interior with a sloped ceiling, a central garden area, and a series of lights on the wall. - Hotel Isabel (Puebla)
A closed door with a number plate '106' on the wall. - Hotel Isabel (Puebla)
Close to Puebla Cathedral and Zócalo de Puebla, Hotel Isabel provides a terrace, a garden, and an arcade/game room. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

A hotel room with a large bed, two bedside tables, a nightstand, and two wall-mounted pendant lights.

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(58 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

A hotel room with two beds, a wardrobe, a flat-screen TV, and a window with natural light.

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(65 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Courtyard View

A hotel room with a large bed, a bedside table with a phone and a bottle, and a view of the bathroom.

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

A modern indoor courtyard with a dining area, multiple levels, and ambient lighting.

Deluxe Room, 2 Double Beds, Courtyard View

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Puebla Historic Center, a neighborhood in Puebla, is home to Hotel Isabel. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. Traveling with kids? Consider Museo del Ferrocarril and National Museum of Mexican Railroads. Guests love the hotel's central location. Visit our Puebla travel guide
Map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000

What's nearby

  • A historic clock tower with a dome, surrounded by trees and a fountain.
    Zócalo de Puebla
    3 min walk - 0.2 miles
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    3 min walk - 0.2 miles
  • A collection of colorful ceramic plates with intricate designs and text.
    Los Sapos Bazaar
    7 min walk - 0.4 miles
  • An ornate church interior with high ceilings, golden decorations, and rows of pews.
    Santo Domingo Church
    8 min walk - 0.5 miles
  • Puebla Convention Center
    15 min walk - 0.8 miles

Getting around

  • Puebla Intl. Airport (PBC)
    44 min drive

Restaurants

  • El Mural de los Poblanos
    2 min walk
  • La Mestiza
    2 min walk
  • Comal Cocina de Antojo
    2 min walk
  • Tortas Meche
    5 min walk
  • Antojitos Tomy
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Hotel Isabel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Isabel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Isabel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Isabel located?

Located in Puebla Historic Center, this family-friendly Puebla hotel is steps from Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Los Sapos Bazaar are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Isabel Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 673 out of 1006 reviews
Rating 8 - Good. 225 out of 1006 reviews
Rating 6 - Okay. 71 out of 1006 reviews
Rating 4 - Poor. 14 out of 1006 reviews
Rating 2 - Terrible. 23 out of 1006 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great hotel. Great location.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect for us. It’s not a luxury hotel, but it was clean, close to the cathedral and historic center. The staff was very kind , it has valet parking included.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has good location, very close to the Main Cathedral, close to shops and restaurants. Walking distance from main monuments and tours. The staff is very friendly and helpful
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and for great price ! Loved the staff and cleansing of the environment !
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable place.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great location.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Right in downtown. 100 m to cathedral. Clean, safe. Small room (studio size) and little noisy if you are on the side of the street. Restaurant a little slow but good. Nice food at reasonable prices. I'm sure I'll get back!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
yes rooms were clean staff very nice
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location close to everything!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance and the staff was lovely
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
The Hotel is near downtown center and close to many restaurants. The hotel itself we got a room where the restroom smell like sewer everyday. it was totally disgusting.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was well organized the personal very attentive to all the need respectable. Highly recommend the breakfast and the services is very fast love the location and the place
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The location was perfect and the staff was friendly. The room was clean and the Wi-Fi was adequate. Great value.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was ample, comfortable and very clean. Location was amazing, and the price of the stay, superb! Will definitely consider staying at Hotel Isabel again when I visit beautiful Puebla.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the closeness to everything and food options around the area. Staff was very attentive to mine and my elderly mothers needs. Will definitely be back
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrace has amazing views, staff was more than inc
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the Hotel. Close to everything. The personnel was friendly. The only thing I didn't like is the noise due to the echo in the living areas. Other that that i liked the hotel And if I come back to Puebla again I definitly stay at this property.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Not spotless, but generally well kept. Staff is very friendly and attentive.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property boasts a fantastic location that makes getting around incredibly easy, paired with spacious and comfortable accommodations. Having an onsite restaurant right on the property was also a massive plus, adding a wonderful layer of convenience and quality to the entire experience. Unfortunately, the WiFi was completely out of service for the entire duration of my three-day stay. While the top-notch amenities and excellent space still warrant a solid four stars, the lack of internet was definitely a notable drawback. If they can ensure reliable connectivity in the future, this would easily be a five-star destination.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great about hotel location, Clean , services. only complain was a bit noisy at lobby echo
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. Good staff, walkable, safe and the rooms are very spacious and clean. I only would like to recommend to the facility if there’s a chance to bring freezer inside every room to make the stays more comfortable?.
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful and well located. Unfortunately, however, noice from the main lobby area easily penetrates the rooms, with other guests socializing sometimes past midnight. We had to put "brown noise" on a tablet to drown out the echoes and be able to sleep. This hotel needs to have a policy of quiet hours or do something acoustically to reduce echo.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff, and the cleaning was great,, but they needed more amenities in the room, like body lotion, kleenex, the little extras
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

The location was great, walking distance to plaza. The only thing is that the room was not the cleanest. We had to get new bedding bev
Stayed 2 nights in Nov 2025