See all properties

Hotel Isabel

3.0 star property
Travelers step into local charm at every turn in Puebla Historic Center, where garden strolls and lively table tennis matches await between explorations

Choose dates to view prices

Photo gallery for Hotel Isabel

Courtyard view - Hotel Isabel (Puebla)
Handrails in hallways - Hotel Isabel (Puebla)
Hallway - Hotel Isabel (Puebla)
In-room safe, blackout drapes, iron/ironing board, free WiFi - Hotel Isabel (Puebla)
Terrace/patio - Hotel Isabel (Puebla)
Hotel Isabel sits in the heart of Puebla Historic Center, offering the perfect base for discovering the city's rich history. Guests can unwind on the garden terrace after a day of exploration or head to the arcade/game room for a friendly match of table tennis.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(54 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(58 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

View from room

Deluxe Room, 2 Double Beds, Courtyard View

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Puebla Historic Center, a neighborhood in Puebla, is home to Hotel Isabel. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. Traveling with kids? Consider Museo del Ferrocarril and National Museum of Mexican Railroads. Guests love the hotel's central location. Visit our Puebla travel guide
Map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla
    Zócalo de Puebla
    3 min walk - 0.2 miles
  • Puebla Cathedral
    Puebla Cathedral
    3 min walk - 0.2 miles
  • Los Sapos Bazaar
    Los Sapos Bazaar
    7 min walk - 0.4 miles
  • Santo Domingo Church
    Santo Domingo Church
    8 min walk - 0.5 miles
  • Puebla Convention Center
    15 min walk - 0.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    9 min drive
  • Puebla Intl. Airport (PBC)
    44 min drive

Restaurants

  • El Mural de los Poblanos
    2 min walk
  • Profética - Casa de la Lectura
    2 min walk
  • Comal Cocina de Antojo
    2 min walk
  • Attico 303
    2 min walk
  • Tacos Tony
    2 min walk

About this property

Hotel Isabel

Family-friendly hotel near Zócalo de Puebla
Close to Puebla Cathedral, Hotel Isabel provides a terrace, a garden, and an arcade/game room. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking, valet parking, and extended parking
  • Full breakfast (surcharge), luggage storage, and smoke-free premises
  • 1 meeting room, a 24-hour front desk, and a porter/bellhop
  • Guest reviews give top marks for the central location and helpful staff
Room features
All guestrooms at Hotel Isabel feature thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes. Guest reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 47-inch flat-screen TVs with cable channels
  • Daily housekeeping and phones

Similar properties

Terrace/patio
Hotel Diana
Puebla Historic Center
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 774 reviews
Hotel Diana
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Frequently asked questions

Is Hotel Isabel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Isabel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Isabel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Isabel located?

Located in Puebla Historic Center, this family-friendly Puebla hotel is steps from Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Los Sapos Bazaar are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Isabel Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 668 out of 1000 reviews
Rating 8 - Good. 220 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

Reviews

Verified

6/10 Okay

Gloria

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable place.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Clara

Liked: Cleanliness, amenities, property conditions & facilities
yes rooms were clean staff very nice
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful and well located. Unfortunately, however, noice from the main lobby area easily penetrates the rooms, with other guests socializing sometimes past midnight. We had to put "brown noise" on a tablet to drown out the echoes and be able to sleep. This hotel needs to have a policy of quiet hours or do something acoustically to reduce echo.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities
The location was perfect and the staff was friendly. The room was clean and the Wi-Fi was adequate. Great value.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Alexander

Liked: Cleanliness, amenities
Great location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Anel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location close to everything!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the closeness to everything and food options around the area. Staff was very attentive to mine and my elderly mothers needs. Will definitely be back
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

anayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrace has amazing views, staff was more than inc
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Viviana

Liked: Cleanliness, amenities, property conditions & facilities
The room was ample, comfortable and very clean. Location was amazing, and the price of the stay, superb! Will definitely consider staying at Hotel Isabel again when I visit beautiful Puebla.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance and the staff was lovely
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Not spotless, but generally well kept. Staff is very friendly and attentive.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Kemper

Liked: Cleanliness, staff & service
Disliked: Amenities
Everyone was so nice. The room and all was clean. It did smell strongly of caulking that had not cured but that went away after the first night. No soaps or conditioners in the shower bottles.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Yvette

The location was great, walking distance to plaza. The only thing is that the room was not the cleanest. We had to get new bedding bev
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Ratawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great about hotel location, Clean , services. only complain was a bit noisy at lobby echo
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ulice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. Good staff, walkable, safe and the rooms are very spacious and clean. I only would like to recommend to the facility if there’s a chance to bring freezer inside every room to make the stays more comfortable?.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and excellent service. The dining was also great.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kindness, place is very nice and clean
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The staff, and the cleaning was great,, but they needed more amenities in the room, like body lotion, kleenex, the little extras
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Drew

Liked: Cleanliness, amenities, property conditions & facilities
The property is well located and very comfortable, excellent value for the price. Great location and friendly staff, I would return for sure
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spacious, clean and comfortable. Strong wifi in the room. The hotel itself is in an excellent location for exploring the Centro area, situated close to museums, restaurants and shopping. My only complaint relates to interior noise. The hotel inner courtyard has hard surfaces of tile and stone, which tend to reflect and transmit sound. Staff working late at night, or other guests coming and going (particularly if they aren’t modulating their voices) I found to be loud and disruptive in my room.
Bedroom
Bathroom
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Linnea

Liked: Staff & service
Disliked: Cleanliness
Front staff at the hotel are very nice, the guy that worked during our stay took such good care of us! The hotel is a little bit noisy depending on which room you have and sadly we got bed bugs in room nr 9. Front staff immediately moved us to another room, closed the room off and took in sanitation service. They also helped with facilitating laundry (but we had to pay ourselves).
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
My hotel room was not as clean as it could be. I knew from the pictures online that the rooms were dark, and that proved to be accurate. The staff was wonderful, however, and it was a fair price for what I received.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Elva

Liked: Cleanliness, amenities, property conditions & facilities
Great location, steps away from the Zocalo. Near restaurants, coffee shops, stores, and Cathedral. Weekends host many bazaars which were walking distance from the hotel. Hotel restaurant had excellent friendly service.
Stayed 2 nights in Jun 2025