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Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant

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Photo gallery for Hotel Del Portal, Puebla

Lunch and dinner served, Mexican cuisine - Hotel Del Portal, Puebla (Puebla)
Lobby sitting area - Hotel Del Portal, Puebla (Puebla)
Front of property - evening/night - Hotel Del Portal, Puebla (Puebla)
Reception - Hotel Del Portal, Puebla (Puebla)
Premium bedding, in-room safe, desk, soundproofing - Hotel Del Portal, Puebla (Puebla)
Close to Zócalo de Puebla, Hotel Del Portal, Puebla provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 13 of 13 rooms

Standard Room

Highlights

Soundproofed
Free cribs/infant beds
Flat-screen TV
Premium bedding
Fan
Satellite channels
Wardrobe or closet
Desk
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Room

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
Laptop-compatible safe
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

Highlights

Soundproofed
Free cribs/infant beds
Flat-screen TV
Premium bedding
Fan
Satellite channels
Wardrobe or closet
Desk
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
Laptop-compatible safe
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
Laptop-compatible safe
  • 12 sq m
  • Sleeps 5
  • 3 Double Beds

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
Laptop-compatible safe
  • 12 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed

Standard Twin Room

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
Laptop-compatible safe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
Laptop-compatible safe
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.8 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
Laptop-compatible safe
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds

Superior Double Room, Balcony

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Wardrobe or closet
Desk
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Puebla Historic Center, a neighborhood in Puebla, Hotel Del Portal, Puebla is in a shopping district. The area's natural beauty can be seen at La Malinche National Park and Zona Histórica de los Fuertes, while Poblano de Arte Virreinal Museum and Santa Monica Convent and Museum of Religious Art are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium, or consider a night out at Auditorio GNP.
Visit our Puebla travel guideOpens in a new window
Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • El Parian Market - 3 min walk - 0.2 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Los Sapos Bazaar - 3 min walk - 0.2 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪Mi Viejo Pueblito - ‬1 min walk

About this property

Hotel Del Portal, Puebla

Hotel near Zócalo de Puebla
A terrace, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Hotel Del Portal, Puebla. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Smoke-free premises, a banquet hall, and a 24-hour front desk
  • Concierge services, 1 meeting room, and a porter/bellhop
  • Luggage storage, tour/ticket assistance, and a vending machine
Room features
All 90 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

Is Hotel Del Portal, Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Onsite parking is available at the property.

What time is check-in at Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Del Portal, Puebla?

Check-out is at noon.

Where is Hotel Del Portal, Puebla located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla, Iglesia de la Compañía, and Poblano de Arte Virreinal Museum. Puebla Cathedral and Santa Monica Convent and Museum of Religious Art are just steps away. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Reviews

Hotel Del Portal, Puebla Reviews

8.0

Very Good

8.4

Cleanliness

9.0

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 433 out of 1005 reviews
Rating 8 - Good. 311 out of 1005 reviews
Rating 6 - Okay. 137 out of 1005 reviews
Rating 4 - Poor. 65 out of 1005 reviews
Rating 2 - Terrible. 59 out of 1005 reviews

Reviews

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect location to main historical buildings and nightlife
Stayed 1 night in Dec 2025

8/10 Good

RODNEY

Room was clean and staff friendly. Complementary bottled water too! Great location at the corner of the zocalo.
Stayed 4 nights in Dec 2025

8/10 Good

Pieter

Liked: Cleanliness, property conditions & facilities
It was a great service to drop off car and they valet parked it.
Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Ubaldo

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel previous and it is economical for the location
Stayed 1 night in Apr 2025

8/10 Good

Norma

Great location.. the hotel is a historic building so it needs some upgrades but overall we had a pleasant stay.
Stayed 4 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
it was a very convenient location to Central
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel in a good location. The staff were friendly and helpful. It was clean and tidy
Stayed 4 nights in Apr 2025

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed her a couple of times and staff is always very pleasant and helpful. Property is conveniently in the center of Puebla with a walkable park. I love staying here with my family.
Stayed 2 nights in Feb 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the hart off Puebla you can walk everywhere from A lot off places to visit nearby
Stayed 1 night in Feb 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great, i stayed here in the past and it was great that's i choosed it again cause customer service has always been great
Stayed 4 nights in Mar 2025

6/10 Okay

Mary

Liked: Property conditions & facilities
Due to the celebration of Dia De Los Muertos the streets were closed/ blocked and access to the hotel and valet was impossible! The traffic was a nightmare! We drove around 3 times, before I ended up walking to ask a police officer, what we could do about our car and get to the hotel. We ended up walking about a block to the hotel and the valet came to pick up our car. I feel that anyone that has a car or is going to use the parking should be notified in advance of the inconvenience during the holidays and you still get charged daily. The middle age man in the lobby during the DAY HAD NO PERSONALITY. The hotel location is perfect for anyone without a car.
Stayed 3 nights in Oct 2025

6/10 Okay

Patricio

Liked: Cleanliness, staff & service
Nice &clean the only thing no AC
Stayed 5 nights in May 2025

8/10 Good

Yong Nicholas

Liked: Cleanliness
Great location. But the place definitely shows its age, and wear and tear. Staff couldn’t seem to care less.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was pretty great for my family and I. The staff was super helpful. It was a great stay. The building itself is old and very nicely kept. What could've made it better was an a/c but we had a fan in the room, it doubles as white noise to sleep 😴 🙂
Stayed 1 night in Apr 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, a little old and low ceilings Is noisy due to location but gets quieter after 1am
Stayed 1 night in Apr 2025

6/10 Okay

Silvia

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth the stay

The place has no parking & there will be additional fee for it. $120 mx pesos. The rooms are small. Beds with concrete base. No ice on premises. No a/c. Towels and sheets are tearing apart. Good deal on hotels.com but you cannot upgrade snd and if you want to extend your stay you will have to check out ( leave the room with all your belongings) and wait for another room to be assigned. Good things: good location, luggage storage free of charge, elevator and bell service are nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is less than a half block walk from what most everybody goes there to see, the zocalo and the cathedral. With that half block walk, you get a very nich hotel room at half the cost of other hotels directly in front of the zocalo. Most of the hotels in this area are old hotels. This hotel is not exception. Given that, I enjoy staying in a historic area and a historic hotel. Even though old, it still has been updated with modern day conviences.
Stayed 2 nights in Mar 2025

6/10 Okay

Dr.Victor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately the room we had was poorly ventilated. There was a fan that did not help. There was a small window that opened to a closed, roofed courtyard. The ceiling was low in the room and kept the heat close. We slept poorly. The location was excellent If I could be assured of a better room I might stay again. The room definitely needed upgrades, ventilation especially.
Stayed 4 nights in May 2025

10/10 Excellent

Eraclio

Liked: Cleanliness
Staff very nice and friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and pitch perfect location
Stayed 2 nights in Dec 2025

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 1 night in Nov 2025

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s a Nice Hotel in the downtown very nice place
Stayed 1 night in Aug 2025

10/10 Excellent

Edgar joshue

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Acogedor
Stayed 1 night in Nov 2025