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Hotel Del Portal, Puebla

3.5 star property

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Photo gallery for Hotel Del Portal, Puebla

Lunch and dinner served - Hotel Del Portal, Puebla (Puebla)
Shower, free toiletries, hair dryer, towels - Hotel Del Portal, Puebla (Puebla)
Front of property - evening/night - Hotel Del Portal, Puebla (Puebla)
Lobby sitting area - Hotel Del Portal, Puebla (Puebla)
Lobby - Hotel Del Portal, Puebla (Puebla)
Close to Zócalo de Puebla and Puebla Cathedral, Hotel Del Portal, Puebla provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a lamp, a mirror, and a window.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a lamp, a mirror, and a window.

Standard Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(10 reviews)
  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 12 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds
  • Free WiFi

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed
  • Free WiFi

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.8 out of 10
Excellent
(10 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Puebla Historic Center, a neighborhood in Puebla, Hotel Del Portal, Puebla is in a shopping district. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. National Museum of Mexican Railroads and Michin Puebla Aquarium are also worth visiting. Visit our Puebla travel guide
Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla
    Zócalo de Puebla
    2 min walk - 0.1 miles
  • El Parian market in Puebla City Mexico
    El Parian Market
    3 min walk - 0.2 miles
  • Puebla Cathedral
    Puebla Cathedral
    3 min walk - 0.2 miles
  • Artist Quarter
    Artist Quarter
    7 min walk - 0.4 miles
  • Puebla Convention Center
    7 min walk - 0.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    9 min drive
  • Puebla Intl. Airport (PBC)
    42 min drive

Restaurants

  • The Italian Coffee Company
    1 min walk
  • Vittorio's
    1 min walk
  • Starbucks
    2 min walk
  • Vips
    2 min walk
  • Mi Viejo Pueblito
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 150 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: MXN 150 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Del Portal, Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Onsite parking is available at the property.

What time is check-in at Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Del Portal, Puebla?

Check-out is at noon.

Where is Hotel Del Portal, Puebla located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla and Puebla Cathedral. Santa Monica Convent and Museum of Religious Art and Candy Street are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Reviews

Hotel Del Portal, Puebla Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 478 out of 1006 reviews
Rating 8 - Good. 287 out of 1006 reviews
Rating 6 - Okay. 122 out of 1006 reviews
Rating 4 - Poor. 57 out of 1006 reviews
Rating 2 - Terrible. 62 out of 1006 reviews

Reviews

Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little Hotel in Downtown Puebla. Walking distance to shops, restaurants, banks and chirches
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect location to main historical buildings and nightlife
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities
Location It's great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by, easy to walk to El Parian . Staff from hotel was great also their costumer service always great!! Very attentiveness
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Staff was friendly, room was clean and surprisingly quiet for being next to downtown and having a restaurant downstairs. The bed was comfy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Eraclio

Liked: Cleanliness
Staff very nice and friendly
Stayed 1 night in Nov 2025
Verified

8/10 Good

RODNEY

Room was clean and staff friendly. Complementary bottled water too! Great location at the corner of the zocalo.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Staff were friendly and super helpful.
Stayed 7 nights in Oct 2025
Verified

6/10 Okay

Norman

Liked: Cleanliness
Really good location. Small dingy room with tiny windows at floor level. A nice view if you lay on the floor. I booked a room with a balcony, or so I thought. Shame on me for not complaining and getting it changed. Location perfect to explore the historical area.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Pieter

Liked: Cleanliness, property conditions & facilities
It was a great service to drop off car and they valet parked it.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities
Friendly staff, comfortable bed, but noisy with events in the Zócalo. Housekeeping was inconsistent (one day they would leave water and soaps while other days they did not)
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Patricio

Liked: Cleanliness, staff & service
Nice &clean the only thing no AC
Stayed 5 nights in May 2025
Verified

6/10 Okay

Silvia

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth the stay

The place has no parking & there will be additional fee for it. $120 mx pesos. The rooms are small. Beds with concrete base. No ice on premises. No a/c. Towels and sheets are tearing apart. Good deal on hotels.com but you cannot upgrade snd and if you want to extend your stay you will have to check out ( leave the room with all your belongings) and wait for another room to be assigned. Good things: good location, luggage storage free of charge, elevator and bell service are nice.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Mary

Liked: Property conditions & facilities
Due to the celebration of Dia De Los Muertos the streets were closed/ blocked and access to the hotel and valet was impossible! The traffic was a nightmare! We drove around 3 times, before I ended up walking to ask a police officer, what we could do about our car and get to the hotel. We ended up walking about a block to the hotel and the valet came to pick up our car. I feel that anyone that has a car or is going to use the parking should be notified in advance of the inconvenience during the holidays and you still get charged daily. The middle age man in the lobby during the DAY HAD NO PERSONALITY. The hotel location is perfect for anyone without a car.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Dr.Victor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately the room we had was poorly ventilated. There was a fan that did not help. There was a small window that opened to a closed, roofed courtyard. The ceiling was low in the room and kept the heat close. We slept poorly. The location was excellent If I could be assured of a better room I might stay again. The room definitely needed upgrades, ventilation especially.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price. Excellent location.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place to stay
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and pitch perfect location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Aidee Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good close to everything
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 1 night in Nov 2025