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Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Del Portal, Puebla

Front of property - evening/night
Standard With View | Premium bedding, in-room safe, desk, soundproofing
Premium bedding, in-room safe, desk, soundproofing
Lobby sitting area
Lunch and dinner served, Mexican cuisine
Close to Zócalo de Puebla and Puebla Cathedral, Hotel Del Portal, Puebla provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 13 of 13 rooms

Standard Room

Highlights

Soundproofed
Free cribs/infant beds
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Room

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
Laptop-compatible safe
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

Highlights

Soundproofed
Free cribs/infant beds
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
Laptop-compatible safe
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
Laptop-compatible safe
  • 12 sq m
  • Sleeps 5
  • 3 Double Beds

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
Laptop-compatible safe
  • 12 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed

Standard Twin Room

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
Laptop-compatible safe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
Laptop-compatible safe
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
Laptop-compatible safe
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds

Superior Double Room, Balcony

Highlights

Balcony
Soundproofed
Flat-screen TV
Fan
Premium bedding
Satellite channels
Desk
Wardrobe or closet
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Centro Expositor - 10 min drive - 1.9 miles
  • Angelopolis Commercial Center - 16 min drive - 3.3 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Burger King - ‬1 min walk

About this property

Hotel Del Portal, Puebla

Hotel near Zócalo de Puebla
Puebla Cathedral is located near Hotel Del Portal, Puebla, which provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Tour/ticket assistance, concierge services, and a porter/bellhop
  • A computer station, a banquet hall, and a front-desk safe
  • A 24-hour front desk, smoke-free premises, and an elevator
Room features
All 90 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, fans, and daily housekeeping

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Hotel Diana

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  • Free WiFi
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9.0 out of 10, Wonderful, 641 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

Is Hotel Del Portal, Puebla pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Del Portal, Puebla?

Check-out is at noon.

Where is Hotel Del Portal, Puebla located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla and Puebla Cathedral. Iglesia de la Compañía and Poblano de Arte Virreinal Museum are just steps away. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Reviews

Hotel Del Portal, Puebla Reviews

8.0

Very Good

8.4

Cleanliness

9.0

Location

8.2

Staff & service

8.2

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 395 out of 967 reviews
Rating 8 - Good. 305 out of 967 reviews
Rating 6 - Okay. 141 out of 967 reviews
Rating 4 - Poor. 68 out of 967 reviews
Rating 2 - Terrible. 58 out of 967 reviews

Reviews

10/10 Excellent

Ubaldo

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel previous and it is economical for the location
Stayed 1 night in Apr 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
it was a very convenient location to Central
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel in a good location. The staff were friendly and helpful. It was clean and tidy
Stayed 4 nights in Apr 2025

6/10 Okay

Jaime

.
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great, i stayed here in the past and it was great that's i choosed it again cause customer service has always been great
Stayed 4 nights in Mar 2025

6/10 Okay

Patricio

Liked: Cleanliness, staff & service
Nice &clean the only thing no AC
Stayed 5 nights in May 2025

2/10 Terrible

Diana

Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this place. They did not return my passport.
Stayed 1 night in May 2025

10/10 Excellent

Irela

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Jun 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is less than a half block walk from what most everybody goes there to see, the zocalo and the cathedral. With that half block walk, you get a very nich hotel room at half the cost of other hotels directly in front of the zocalo. Most of the hotels in this area are old hotels. This hotel is not exception. Given that, I enjoy staying in a historic area and a historic hotel. Even though old, it still has been updated with modern day conviences.
Stayed 2 nights in Mar 2025

10/10 Excellent

GUZMÁN HERNÁNDEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
:)
Stayed 1 night in Dec 2024

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in a few hours ealy...so 5 stars
Stayed 2 nights in Dec 2024

4/10 Poor

Arpit

Disliked: Amenities
Very bad and unprofessional staff. They told us that our Expedia booking was only for one room (it was for two rooms and paid). They even asked us to contact Expedia to figure out instead of checking themselves. Why should we call Expedia when we already paid and Expedia showing confirmation on their website? (this confirmation comes after hotel confirms to Expedia). Really not worth your time and energy. They were blunt and disrespectful and rude. After 30 minutes of searching and we not giving up, they found the booking but never apologized that they were at mistake. Really unprofessional behavior.
Stayed 1 night in Jun 2025

6/10 Okay

Mirna

Liked: Cleanliness
Disliked: Staff & service
✅
Stayed 1 night in Oct 2025

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities
Sin comentarios
Stayed 3 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place to stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito todo
Stayed 1 night in Oct 2025

8/10 Good

Fredy Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Buen personal
Stayed 1 night in Oct 2025

10/10 Excellent

LILIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no cobrarán el estacionamiento. Ya que debería ser parte del servicio del hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Erick Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Limpio
Stayed 1 night in Oct 2025

8/10 Good

Abigail

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones estaban comodas, es un lugar centrico, solo las personas de recepcion no te daban un buen trato, no fueron amables. De ahi los maleteros que se encargaban de resguardar tu equipaje 10/10 excelente trato.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención por parte de todo el equipo
Stayed 2 nights in Sep 2025

2/10 Terrible

Mariana susana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mi reserva era cama King y me dieran matrimonial, yo pague por la King, las instalaciones son viejas y nada funciona bien
Stayed 1 night in Oct 2025

8/10 Good

ROSA MARIA MENA

Liked: Cleanliness, staff & service, property conditions & facilities
no me gusto la poca ventilación de la habitación.
Stayed 1 night in Sep 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos tocó habitación hacia la calle, pensamos que sería ruidoso, pero no. Muy bien todo. Es un hotel básico pero tiene lo necesario para descansar bien. El personal es súper amable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was walking distance
Stayed 2 nights in Oct 2025

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