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Hotel Casa De La Palma

3.5 star property
Historic hotel in Puebla with a 24-hour front desk

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Photo gallery for Hotel Casa De La Palma

Interior
Check-in/check-out kiosk
Property entrance
Front of property
Deluxe Double Room | Memory foam beds, individually decorated, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Double Room

Premium Double Room | Memory foam beds, individually decorated, individually furnished

Premium Double Room

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Fan
Memory foam bed
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Memory foam beds, individually decorated, individually furnished

Deluxe Double Room

Highlights

Individually furnished
Individually decorated
HDTV
Fan
Memory foam bed
Hair dryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
3 bedrooms
Memory foam bed
Fan
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
HDTV
2 bedrooms
Memory foam bed
Hair dryer
Private bathroom
Cable channels
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Quadruple Room

Junior Quadruple Room | Memory foam beds, individually decorated, individually furnished

Junior Quadruple Room

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Memory foam bed
Hair dryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Memory foam beds, individually decorated, individually furnished

Quadruple Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
2 bedrooms
Memory foam bed
Hair dryer
Private bathroom
  • City view
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000

What's nearby

  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Zócalo de Puebla - 5 min walk - 0.3 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Centro Expositor - 5 min drive - 1.9 miles
  • Angelopolis Commercial Center - 7 min drive - 3.3 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 11 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪La Casa del Mendrugo - ‬1 min walk
  • ‪Cemitas y Tortas la Poblanita - ‬2 min walk
  • ‪La Berenjena - ‬1 min walk
  • ‪Café & Tocino - ‬4 min walk
  • ‪La Zanahoria - ‬2 min walk

About this property

Hotel Casa De La Palma

Historic hotel near Zócalo de Puebla
Close to Puebla Cathedral, Hotel Casa De La Palma provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An area shuttle, express check-out, and express check-in
  • Tour/ticket assistance, 1 meeting room, and multilingual staff
  • Coffee/tea in the lobby, a 24-hour front desk, and smoke-free premises
Room features
All guestrooms are individually furnished, and offer amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 36-inch HDTVs with cable channels
  • Wardrobes/closets, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (MXN 150 per day)
  • Area shuttle (surcharge) up to 200 km
  • Extended parking on site (MXN 150 per night)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Restaurants on site

  • Restaurante HCP

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1715
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400 per day
Cribs (infant beds) are available for MXN 400 per day

Property payment types

Important information

Optional extras

  • Extended parking fee: MXN 150 per night
  • Nearby parking fee: MXN 150 per day (98 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 400 per day
  • Rollaway bed fee: MXN 400 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Casa Palma Puebla
Hotel Casa Palma
Hotel Casa Palma Puebla
Casa De La Palma Hotel Puebla
Hotel Casa De La Palma Hotel
Hotel Casa De La Palma Puebla
Hotel Casa De La Palma Hotel Puebla

Frequently asked questions

Is Hotel Casa De La Palma pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 300 per pet, per night.

How much is parking at Hotel Casa De La Palma?

Extended parking is available for MXN 150 per night. Limited spots are available.

What time is check-in at Hotel Casa De La Palma?

Check-in start time: 3 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa De La Palma?

Check-out is at noon. Late check-out is available for MXN 1 (subject to availability).

Where is Hotel Casa De La Palma located?

Located in Puebla Historic Center, this historic hotel is within a 5-minute walk of Callejon del Sapo and Zócalo de Puebla. Iglesia de la Compañía and Los Sapos Bazaar are just steps away. Puebla–Cholula Tourist Train Terminal is 27 minutes by foot.

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Hotel Casa De La Palma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 52 out of 118 reviews
Rating 8 - Good. 37 out of 118 reviews
Rating 6 - Okay. 16 out of 118 reviews
Rating 4 - Poor. 9 out of 118 reviews
Rating 2 - Terrible. 4 out of 118 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

This was such a fun place to stay- it’s super historic so it was fun and the room was very unique. Comfortable and excellent location. The warm water was hit or miss and the space is worn but that’s part of the charm of its age. Highly recommend and would stay again.
Stayed 2 nights in May 2025

10/10

Cute, charming old hotel in a great location!

10/10

Very nice antique place, love it!
Stayed 1 night in Jul 2024

10/10

Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024

10/10

Awesome service
Stayed 2 nights in Jun 2024

10/10

Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023

8/10

Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.
Stayed 7 nights in Dec 2024

10/10

A block away from Cathedral and city center.
Stayed 1 night in Apr 2023

8/10

Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023

6/10

The room needs some update, rooms are different from the picture posted. Furniture is in need of touch ups and repairs. amenities such as towels and bathroom toileterie could be improved
Stayed 2 nights in Sep 2024

8/10

Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023

10/10

This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024

6/10

Stayed 1 night in Mar 2025

10/10

Increíble lugar Muy cerca del centro
Stayed 2 nights in Jan 2025

10/10

wunderschönes Haus, tolle riesige Zimmer, Grandezza überall... der Hauch von vergangener Zeit mit allen Annehmlichkeiten der heutigen Zeit. Absolut perfektes Hotel mit bester Lage. Ich komme wieder!
Stayed 2 nights in Feb 2025

8/10

Stayed 4 nights in Nov 2024

8/10

el hotel esta un poco descuidado y no incluye desayuno. También no cuenta con estacionamiento propio, solo tienen convenio con un estacionamiento que esta casi a lado del hotel pero tiene costo por noche.
Stayed 2 nights in Dec 2024

10/10

Stayed 2 nights in Nov 2024

10/10

La construcción de tipo colonial mexicano.
Stayed 1 night in Nov 2024

10/10

si te gustan las casonas antiguas, es ideal, la habitacion muy amplia con techo muy alto, la nuestra contaba con un balcon con vista a una calle del centro, que a pesar de haber algunos bares muy cerca, no se escucha nada en la habitacion. Unico que me fatlo, fue un a o dos almohadas extras, ya que la cama solo cuenta con dos. Aunque aclaro, que no la solicite tampoco. El recepcionista servicial y amable, nos recibio muy bien la madrugada del 16 de noviembre. Para estacionar el coche,tienen convenio con un estacionamiento que esta a unos metros, se paga $150.00 por toda tu estadia en el hotel.
Stayed 2 nights in Nov 2024

10/10

Stayed 1 night in Oct 2024

6/10

Casa antigua muy bonita pero muy descuidada, falta de mantenimiento a los baños, no hay servicio de alimentos. El piso de madera rechina a cada paso. Urgente que se remodele pues su ubicación es muy buena aunque la zona es bulliciosa.
Stayed 3 nights in Aug 2024

8/10

Solo creo que deben darle mas vida a la propiedad se ve muy apagada
Stayed 1 night in Aug 2024

8/10

Stayed 7 nights in Aug 2024

8/10

Falto agua un día y no hicieron las camas durante la estancia ni cambio de sábanas y toallas
Stayed 2 nights in Aug 2024