See all properties

Hotel Casa De La Palma

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel Casa De La Palma

An outdoor café with wooden tables and chairs, a red door, and decorative shelves. - Hotel Casa De La Palma (Puebla)
A room with a bed, a red lamp, and a decorative wall with intricate patterns. - Hotel Casa De La Palma (Puebla)
A historic building with a classic facade, large windows, and a balcony. - Hotel Casa De La Palma (Puebla)
A dining area with a wooden table and chairs, surrounded by shelves with various dishes and pottery. - Hotel Casa De La Palma (Puebla)
A room with ornate wallpaper, a chandelier, and a patterned rug. - Hotel Casa De La Palma (Puebla)
Close to Puebla Cathedral and Zócalo de Puebla, Hotel Casa De La Palma provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services
  • Laundry

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 King Bed, Balcony

A bedroom with a large bed, a chandelier, a window with curtains, and a red carpet.

Suite, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a wooden headboard, a desk with a chair, and a patterned carpet.

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

A room with a wooden wardrobe, a wooden chair, a bookshelf, and a small table.

Quadruple Room, Balcony

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

A room with ornate, patterned walls and a large bed with a red lamp.

Deluxe Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Quadruple Room

A room with two beds, a chandelier, and a patterned rug.

Junior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Double Room

A classic hotel room with a large bed, ornate wallpaper, a chandelier, and a wooden wardrobe.

Premium Double Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Puebla Historic Center, a neighborhood in Puebla, Hotel Casa De La Palma is near the airport and near a boardwalk/promenade. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center. Check out an event or a game at Cuauhtemoc Stadium, and consider making time for Africam Safari, a top attraction not to be missed. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area. Visit our Puebla travel guide
Map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000

What's nearby

  • A collection of colorful ceramic plates with intricate designs and text.
    Los Sapos Bazaar
    1 min walk - 0.0 miles
  • A historic clock tower with a dome, surrounded by trees and a fountain.
    Zócalo de Puebla
    3 min walk - 0.2 miles
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    3 min walk - 0.2 miles
  • A cobblestone street with a large cross monument, shops, and traditional textiles.
    El Parian Market
    3 min walk - 0.2 miles
  • Puebla Convention Center
    8 min walk - 0.5 miles

Getting around

  • Puebla Intl. Airport (PBC)
    44 min drive

Restaurants

  • La Pasita
    2 min walk
  • La Berenjena
    2 min walk
  • La Casa del Mendrugo
    1 min walk
  • Cemitas y Tortas La Poblanita
    1 min walk
  • Yelao
    1 min walk

Similar properties

A poolside table with two drinks, a pool, and a building with a dome in the background.
NH Puebla Centro Histórico
Puebla Historic Center
  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 1,626 reviews
NH Puebla Centro Histórico
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (MXN 170 per day)
  • Area shuttle (surcharge) up to 200 km
  • Extended parking on site (MXN 170 per night)
  • Limited onsite parking

Restaurants on site

  • Restaurante HCP

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1715
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 300 per day
Cribs (infant beds) are available for MXN 300 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Extended parking fee: MXN 170 per night
  • Nearby parking fee: MXN 170 per day (131 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 300 per day
  • Rollaway bed fee: MXN 300 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Hotel Casa De La Palma pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 300 per pet, per night.

How much is parking?

Extended parking is available for MXN 170 per night. Limited spots are available.

What time is check-in at Hotel Casa De La Palma?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa De La Palma?

Check-out is at noon. Late check-out is available for MXN 1 (subject to availability).

Where is Hotel Casa De La Palma located?

Located in Puebla Historic Center, this historic hotel is within a 5-minute walk of Callejon del Sapo and Zócalo de Puebla. Iglesia de la Compañía and Los Sapos Bazaar are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Casa De La Palma Reviews

8.2

Very Good

8.4

Cleanliness

9.4

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 63 out of 139 reviews
Rating 8 - Good. 43 out of 139 reviews
Rating 6 - Okay. 18 out of 139 reviews
Rating 4 - Poor. 11 out of 139 reviews
Rating 2 - Terrible. 4 out of 139 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, charming old building shaded by old trees. Wonderfully soft bed!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Amazing location comfy beds in the 2 bedroom suit amazing views from the balcony nice staff Well recommended close to a lot of restaurants tour bus Churro spot
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fun place to stay- it’s super historic so it was fun and the room was very unique. Comfortable and excellent location. The warm water was hit or miss and the space is worn but that’s part of the charm of its age. Highly recommend and would stay again.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
i’ve traveled extensively through Mexico and have stayed in many hotels. I chose this one for it’s rustic and local feel, with perfect location for ease of walking anywhere, a large room, and bathroom. Two points to note; regarding tue shower - the water pressure was kinda terrible, the challenge of regulating temperature between the hot and cold was an ongoing challenge that I could not figure out. The pillows need to be changed, they’re awful. The bed was comfortable. We had a balcony, which is wonderful. I recommend this hotel for any budget-conscious traveler looking for a central location.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing, it was like staying in a museum. No breakfast, which we knew, but Id strongly recommend the hotel to anyone visiting Puebla. Its really well located, too.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Good location, good service, convenient store steps from the hotel, clean room but in need of repairing things like the cover for the sink and floor drainage and new shower towels. Be prepared, no elevator, no small fridge and no air conditioning (You can ask for a fan at the reception desk).
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice antique place, love it!
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Pet friendly, but has an extra cost
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023
Verified review

6/10 Okay

The room needs some update, rooms are different from the picture posted. Furniture is in need of touch ups and repairs. amenities such as towels and bathroom toileterie could be improved
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy atento y accesible, excelente ubicación… volvería
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
El hotel está en el. Entró de la ciudad cerca de todo restaurantes bares, todo lo que quieras. Cuentan con convenio con un estacionamiento a pocos pasos del hotel con cargo extra Considero que le falta un poco de mantenimiento al hotel el edificio es hermoso Los cuartos no son insonoros y cualquier ruido lo vas a escuchas
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo un muse del virreinato
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities
Estuvimos 4 noches y lamentablemente no puedo dar mas estrellas. Las 2 estrellas las estoy dando por: 1) Personal muy amable y atentos siempre. 2) Buena ubicación del centro histórico. Estoy retirando tres estrellas por: A) Muy mal servicio de agua caliente, imposible bañarse al momento que quisieras, tenías que esperar al menos 15 minutos con la llave del agua abierta para que empezara a salir caliente. Y ya que salía caliente, solo duraba unos 4 o 5 minutos. B) Baja presión de agua en la regadera, te tenías que pegar a la pared para que te cayera el chorro de agua, nos tuvieron que cambiar de habitación por ese tema. C) Las toallas muuuuy desgastadas, algunas hasta casi transparentes en algunas partes, teníamos que estar pidiendo doble toalla para poderse secar bien..... ¿Volvería a quedarme?, por supuesto que NO, a menos que aseguren que habrá agua caliente al momento de bañarse, buena presión de agua y renovación de toallas.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Súper tranquila
Stayed 1 night in Oct 2025