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Hotel Boutique Casona de Santa Clara

3.5 star property
Morning coffee in the café sets the stage for exploring historic Puebla, while afternoons bring spa relaxation or drinks with a view at SKY BAR SANTA CLARA

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Photo gallery for Hotel Boutique Casona de Santa Clara

Luxury Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds - Hotel Boutique Casona de Santa Clara (Puebla)
Front of property - Hotel Boutique Casona de Santa Clara (Puebla)
Interior - Hotel Boutique Casona de Santa Clara (Puebla)
Bar (on property) - Hotel Boutique Casona de Santa Clara (Puebla)
Terrace/patio - Hotel Boutique Casona de Santa Clara (Puebla)
Travelers discover Puebla's essence at Hotel Boutique Casona de Santa Clara. Enjoy sports massages and reflexology at the spa. Start your day with a free continental breakfast and high-speed WiFi. Conveniently located near Main Theater, with a welcoming manager's reception.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Room options

View all photos for Junior Room

Junior Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Renovated in 2022
Blackout drapes/curtains
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Renovated in 2022
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Renovated in 2022
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Renovated in 2022
Blackout drapes/curtains
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Puebla, Hotel Boutique Casona de Santa Clara is in the city center. Main Theater of Puebla and Metropolitan Auditorium are cultural highlights and Estrella de Puebla Observation Wheel is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
212 Av 6 Ote Centro histórico de Puebla, Puebla, Pue., 72000

What's nearby

  • Santo Domingo Church featuring a church or cathedral, interior views and heritage elements
    Santo Domingo Church
    3 min walk - 0.2 miles
  • Zocalo Square showing night scenes and a garden
    Zócalo de Puebla
    5 min walk - 0.3 miles
  • Puebla Cathedral which includes night scenes, heritage architecture and a church or cathedral
    Puebla Cathedral
    8 min walk - 0.5 miles
  • Main Theater of Puebla
    5 min walk - 0.3 miles
  • Puebla Convention Center
    7 min walk - 0.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    8 min drive
  • Puebla Intl. Airport (PBC)
    40 min drive

Restaurants

  • Casa Real Poblana
    3 min walk
  • El Anafre Rojo
    1 min walk
  • Tacos Cambry
    2 min walk
  • Flautlán
    3 min walk
  • Cafe aroma
    2 min walk

About this property

Hotel Boutique Casona de Santa Clara

Hotel remodeled in 2022 and located near Zócalo de Puebla
Located close to Main Theater of Puebla and Puebla Convention Center, Hotel Boutique Casona de Santa Clara provides a free daily manager's reception, a coffee shop/cafe, and a bar. Treat yourself to spa services, such as reflexology, a facial, or a body treatment. Be sure to enjoy a meal at SKY BAR SANTA CLARA, the on-site restaurant. Stay connected with free WiFi in public areas.
Additional perks include:
  • Cooked-to-order breakfast (surcharge), a front-desk safe, and concierge services
  • Tour/ticket assistance, a 24-hour front desk, and smoke-free premises
Room features
All guestrooms are individually furnished, and boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Heated floors, rainfall showers, and shower/tub combinations
  • 42-inch Smart TVs with streaming services and cable channels
  • Wardrobes/closets, a personal chef, and free tea bags/instant coffee

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to noon for a fee: MXN 100 to 195 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SKY BAR SANTA CLARA

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Baroque architecture
  • Built in 1850
  • Communal living room
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Streaming services

Food and drink

  • Chef service
  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 195 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 75867326

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casona Santa Clara Puebla
Hotel Boutique Casona de Santa Clara Hotel
Hotel Boutique Casona de Santa Clara Puebla
Hotel Boutique Casona de Santa Clara Hotel Puebla

Frequently asked questions

Is Hotel Boutique Casona de Santa Clara pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel Boutique Casona de Santa Clara doesn't offer parking.

What time is check-in at Hotel Boutique Casona de Santa Clara?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Boutique Casona de Santa Clara?

Check-out is at noon.

Where is Hotel Boutique Casona de Santa Clara located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Main Theater of Puebla, Zócalo de Puebla, and Puebla Convention Center. Puebla Cathedral and Centro Expositor are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Reviews

Hotel Boutique Casona de Santa Clara Reviews

9.6

Exceptional

9.8

Cleanliness

9.0

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 57 out of 71 reviews
Rating 8 - Good. 10 out of 71 reviews
Rating 6 - Okay. 3 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 1 out of 71 reviews

Reviews

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is centrally located on a busy street but the rooms are completely quiet. The staff was wonderful assisting with restaurant and tour recommendations. Guadalupe helped us book our bus pass to Mexico City. The rooms are very spacious, clean and renovated. The only thing we don’t care for are those fancy bath tubs because they’re challenging to get in and out. The water pressure was excellent as was the temperature. We had a meal there and the food was good. We would definitely stay there again. Awesome hotel and city.
Restaurant
Hallway
Front of the building
Stayed 2 nights in Dec 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay. Great location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Amanda

Liked: Property conditions & facilities
People are nice and rooms are lovely
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.
Stayed 3 nights in Jun 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Great service I enjoyed my stay!
Stayed 1 night in Dec 2025

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very quiet and close to sights
Stayed 5 nights in Feb 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, super clean and friendly staff
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is very clean and staff is very polite, also is a very quite hotel. I would stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing setting nicely situated five minutes south of the Zocalo area
Stayed 2 nights in Jan 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

It was the best experience ever, the staff was great in all departments, was welcomed every time we left and came back too hotel. I highly recommend, you will not be disappointed
Stayed 4 nights in Jun 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.
Stayed 6 nights in Aug 2022

10/10 Excellent

nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Dec 2024

10/10 Excellent

Norma Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
I love the suites. They are big, the bathroom is awesome. I will provide a whole size mirror in the bathroom as a suggestion but other than that everything amazing
Stayed 1 night in Jul 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping
Stayed 2 nights in Jul 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities
Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful
Stayed 4 nights in Mar 2024

6/10 Okay

Erica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Staff indifferent. No water, no hot water.

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.
Stayed 1 night in Dec 2024

10/10 Excellent

Sergio

Excelente habitación y personal!
Stayed 3 nights in Dec 2025

10/10 Excellent

Ramon

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente excepto por la señal del wifi. Pero lo paso por todo lo demás. Recomendado
Stayed 4 nights in Nov 2025

10/10 Excellent

gilberto samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad es muy bonita y bien cuidada
Stayed 1 night in Aug 2025

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un desperdicio terrible de agua. Algún problema con el agua caliente y tarda 7 minutos en salir, desperdiciandose toda esa agua.
Stayed 1 night in Aug 2025

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad en una casona antigua pero en el interior la habitación era muy moderna y cómoda
Stayed 1 night in Jul 2025