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Hotel Boutique Casareyna

4.5 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Hotel Boutique Casareyna

Exterior
Property preview
Exterior
Exterior
Exterior
Hotel Boutique Casareyna in Puebla offers an elegant retreat with an outdoor pool, sports massages, and body wraps. Enjoy daily breakfast at two on-site restaurants. Free WiFi keeps you connected in your room.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Double Room, 2 Queen Beds

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Down duvet
Egyptian cotton linens
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, Bathtub

Superior Room, Bathtub | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Superior Room, Bathtub

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Down duvet
Egyptian cotton linens
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Master suite

Master suite | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Master suite

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Down duvet
Egyptian cotton linens
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Down duvet
Egyptian cotton linens
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Privada 2 Oriente 1007, Centro Historico, Puebla, PUE, 72000

What's nearby

  • Puebla Convention Center - 2 min walk - 0.1 miles
  • Zócalo de Puebla - 8 min walk - 0.5 miles
  • Puebla Cathedral - 8 min walk - 0.5 miles
  • Santo Domingo Church - 10 min walk - 0.6 miles
  • Centro Expositor - 4 min drive - 1.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 39 min drive

Restaurants

  • ‪Restaurante Casa Reyna - ‬2 min walk
  • ‪Tarlets Coffee - ‬2 min walk
  • ‪Alegoría Amaranto Gourmet - ‬3 min walk
  • ‪Musa Cultura Visual - ‬2 min walk
  • ‪Taquería Los Ángeles - ‬3 min walk

About this property

Hotel Boutique Casareyna

Luxury hotel near Puebla Cathedral
Located close to Guardian Angel and Santo Domingo Church, Hotel Boutique Casareyna provides a terrace, an art gallery on site, and designer stores on site. Treat yourself to a massage, aromatherapy, or a body treatment at Spa De La Reyna, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, 1 meeting room, and tour/ticket assistance
  • Concierge services, wedding services, and secured bicycle storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Boutique Casareyna boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guest reviews highly rate the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Wardrobes/closets, free infant beds, and heating

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  • Spa
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9.6 out of 10, Exceptional, 686 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (MXN 100 per night)
  • Covered valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 12:30 PM for a fee: MXN 300 to 500 for adults and MXN 300 to 500 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining

Restaurants on site

  • Casareyna Restaurant

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's games
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per night
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 300 to 500 for adults, and MXN 300 to 500 for children
  • Covered self parking fee: MXN 100 per night
  • Covered valet parking fee: MXN 100 per night
  • Pet fee: MXN 500 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Boutique Casareyna
Boutique Casareyna Puebla
Casareyna
Casareyna Hotel
Casareyna Hotel Boutique
Hotel Boutique Casareyna
Hotel Boutique Casareyna Puebla
Hotel Casareyna
Hotel Boutique Casareyna Hotel
Hotel Boutique Casareyna Puebla
Hotel Boutique Casareyna Hotel Puebla

Frequently asked questions

Does Hotel Boutique Casareyna have a pool?

Yes, this property has an outdoor pool.

Is Hotel Boutique Casareyna pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 500 per pet, per night.

How much is parking at Hotel Boutique Casareyna?

Self parking is available for MXN 100 per night. Valet parking is available for MXN 100 per night.

What time is check-in at Hotel Boutique Casareyna?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Boutique Casareyna?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Boutique Casareyna located?

Located in Puebla Historic Center, this luxury hotel is within a 15-minute walk of Guardian Angel, Santo Domingo Church, and Puebla Cathedral. Basilica of the Immaculate Conception and FINSA are also within 6 mi (10 km). Puebla–Cholula Tourist Train Terminal is 29 minutes by foot.

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Hotel Boutique Casareyna Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 826 out of 1002 reviews
Rating 8 - Good. 118 out of 1002 reviews
Rating 6 - Okay. 32 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay--helpful staff (patient with our beginner Spanish), excellent restaurants, and terrific rooms (our family had two different but equally nice rooms). Easy walk to the historic city center with lots to do. We'd have liked better wifi service, but other than that, we loved it. We'll be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Jul 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. My favorite hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Very good option to stay near downtown
Stayed 1 night in Jun 2025

10/10 Excellent

Rufino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here more than 8X keep coming back . Simply beautiful
Stayed 1 night in Sep 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant, comfortable hotel with large rooms, well located in Puebla.
Stayed 4 nights in May 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
I like casa Reyna is Amazing
Stayed 3 nights in May 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel, great service and very clean.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here and trust it will be exemplary
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan M

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotels with best class restaurant. Rooms were clean every day..I will definitely book this hotel again.
Stayed 5 nights in Sep 2024

8/10 Good

Martin

Nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go-to place to stay in Puebla. Just outside of the main downtown area but far enough that you can sleep away from the noise. Very comfortable, clean, and within walking distance to the Zocalo area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic property and would stay there again. The food was amazing, we atet there 4 times! The staff were super helpful with my father in law who is in a wheelchair.
Stayed 4 nights in Jul 2024

10/10 Excellent

Cassandra L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very quaint. Huge comfortable master suite. Great location. Very quiet and clean. Beds were comfortable. Would definitely stay again.
Stayed 7 nights in Jun 2024

10/10 Excellent

Jose Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a good experience at Casareyna, however there are a few things I want to point out. -We stayed in the "older" part of the hotel. One thing that I wish could have been better were the beds, they were very firm/hard. -Also, for all those foreigners, the hotel does exchange American dollars and Euros at a very good rate (better than at the centro) However, the staff limited our exchange to $100 dollars a day. Sometimes staff members looked bothered when we would ask to exchange money. - The WiFi connection/service can definitely be better. I had a lot of connection issues. However, besides what I previously mentioned we really enjoyed our stay and would return but will likely ask to have a room in the "newer" part of the hotel hoping that the beds are more comfortable. I also liked that across the street there are a few places to eat and a theater which came in handy during this rainy season. Although there's always a lot of movement within the hotel, we were surprised at the minimal noise that was heard throughout the day. A big shoutout to Lorena who took care of cleaning our room, she's amazing. Additionally, you have to eat at their restaurant. The food is really good. I recommend their hot chocolate and their mole poblano.
Stayed 7 nights in Jun 2025

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, high class, but found blood stains on bed cover,need to pay more attention
Stayed 3 nights in May 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel. I think it has the potential for top notch ratings. The only reason I knocked a star off was due to the poor service at the hotel dining. They have zero sense of when food should be brought out, and there were 4 staff members standing around talking and had to constantly flag them down to get any service at all.
Stayed 1 night in Jul 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casareyna is a well-appointed boutique hotel. The rooms are spacious. The restaurant is excellent and reasonable. The location is a little removed from the city center but walking distance. Our recent 3-night stay at Casareyna was great except for the charges for coffee pods ($35 pesos each). You would think that a luxury boutique hotel like Casareyna would have a daily complimentary coffee as part of their amenities. However, their management decided to save some money by not providing free coffee during the entire stay, but charge their guests. We were baffled. The front staff felt the same way and agreed with us. But, they were just following management orders. We’re hoping that the management would see this review and consider making the coffee fully complimentary during the entire stay to create an even more memorable experience. Perhaps provide a daily set of free coffee pods each day and charge anything beyond if guests ask for more. Sometimes a small negative experience is what guests often remember the most during their stay. Also, Casareyna doesn’t have a lobby per se. The reception room is quite small. We think it would benefit them and their guests to have a sitting area. They have a lot of dead spaces that could be turned into a nice lobby/sitting area. We’d still recommend Casareyna. However, we want coffee drinkers to know and expect that they would get charged for coffee. FYI, you get 2 pods (1 regular and 1 decaf) during your entire stay.
Stayed 3 nights in Nov 2024

2/10 Terrible

Eduardo Ramirez

El hotel es lindo, ya he estado antes. Sin embargo no pude llegar por un bloqueo carretero y no honraron la reserva para poder cambiar el día de ocupación. Muy mal
Stayed 1 night in Oct 2025

10/10 Excellent

Guillermo Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Oct 2025

4/10 Poor

Carmen

Liked: Cleanliness
Disliked: Amenities
Recepción deficiente. Nadie te acompaña a tu habitación, tienes que atravesar el restaurante y andar preguntando a los meseros que te orienten para encontrar la puerta de entrada a las habitaciones. Te contestan de mala gana. Pregunté por el spa, y dijeron búsquelo, está arriba. Es ruidoso. Habitación y baño cómodos pero se agradecería que dejaran una botella de agua al menos de 500 ml, sólo nos dejaron 1 de 200 ml, solicitamos mas agua y la botella de 200 ml cuesta 70 pesos y tardaron 20 minutos en llevarla. Reservamos cena y tuvimos un desagradable momento, salimos de la habitación a cenar, no íbamos elegantes pero estábamos normal y recién aseados. Pedimos una mesa a la hostess para 2 que estaba sola con un sofá la cual nos fue negada. 10 minutos después sentaron a otra pareja sin reservación que la pidió. Le comenté al mesero y muy apenado lo comunicóa su capitán, y el capitán se acercó a pedir disculpas, nos dijo que la chica era nueva, estaba en capacitación, se agradece el acto pero insistió mucho en que por favor no fuéramos a considersr el acto como discriminatorio, eso fue aún mas incómodo. Eso si, la comida fue deliciosa. La recomendación vayan sólo a comer. No duerman ahí.
Stayed 1 night in Jul 2025

10/10 Excellent

AARON

Liked: Cleanliness
El hotel nos encanta.
Stayed 1 night in Oct 2025

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