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Holiday Inn Express Puebla by IHG

Property class: 3.5

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Photo gallery for Holiday Inn Express Puebla by IHG

A modern indoor pool area with a long pool, seating area with chairs, and a glass wall with a green wall behind it. - Holiday Inn Express Puebla by IHG (Puebla)
A modern hotel lobby with a flat-screen TV, a painting, and a dining area with tables and chairs. - Holiday Inn Express Puebla by IHG (Puebla)
A rooftop dining setup with a view of a cityscape at sunset. - Holiday Inn Express Puebla by IHG (Puebla)
A modern hotel room with a bed, a sofa, a dining table with chairs, a TV, and a large window offering a city view. - Holiday Inn Express Puebla by IHG (Puebla)
A modern gym with multiple treadmills, stationary bikes, and weight machines. - Holiday Inn Express Puebla by IHG (Puebla)
Located close to Zócalo de Puebla and Puebla Cathedral, Holiday Inn Express Puebla by IHG provides free self-serve breakfast, a grocery/convenience store, and a terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a 24-hour gym.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 1 King Bed, City View

A modern hotel room with a large bed, a desk, a chair, a TV, and a window.

Standard Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(145 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a window.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(77 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a desk, two chairs, a bed, a sofa, and a TV.

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

A modern hotel room with a large bed, a desk, a chair, a TV, and a window.

Standard Room

9.0 out of 10
Wonderful
(13 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, 1 King Bed (Bath and Walk-In Shower)

A hotel room with a bed, a desk with a microwave, a chair, and a window.

Suite, 1 King Bed (Bath and Walk-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

A hotel room with a bed, a desk with a microwave, a chair, and a window.

Suite, 1 King Bed (Walk-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk with a chair, a flat-screen TV, and a window with a view of trees.

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Puebla is home to Holiday Inn Express Puebla by IHG. Zócalo de Puebla and Fort Loreto are notable landmarks, and the area's natural beauty can be seen at Parque del Paseo de Los Gigantes and La Malinche National Park. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
Blvd. Hermanos Serdan 45, Colonia Amor, Puebla, PUE, 72140

What's nearby

  • Fuente de los Frailes
    10 min walk - 0.6 miles
  • Galerías Serdán
    17 min walk - 0.9 miles
  • Museum of the Mexican Army and Air Force
    6 min drive - 1.4 miles
  • Uriarte Talavera
    7 min drive - 1.7 miles
  • Cuexcomate Volcano
    9 min drive - 1.4 miles

Getting around

  • Puebla Intl. Airport (PBC)
    33 min drive

Restaurants

  • Cholula Nuestra
    7 min walk
  • La Cocina de Los Angeles
    2 min walk
  • Xanta Gastronomía
    5 min walk
  • Carl’s Jr.
    3 min walk
  • Antigua Taquería La Oriental
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 17 meeting rooms
  • 2,067 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Null
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express Puebla by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Holiday Inn Express Puebla by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Puebla by IHG?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express Puebla by IHG?

Check-out is at 1 PM.

Where is Holiday Inn Express Puebla by IHG located?

Situated in Puebla, this hotel is within 3 mi (5 km) of Zócalo de Puebla, Puebla Cathedral, and Puebla Convention Center. Angelopolis Commercial Center and Parque del Paseo de Los Gigantes are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Puebla by IHG Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 1657 out of 2133 reviews
Rating 8 - Good. 344 out of 2133 reviews
Rating 6 - Okay. 77 out of 2133 reviews
Rating 4 - Poor. 17 out of 2133 reviews
Rating 2 - Terrible. 38 out of 2133 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. Good location. Friends staff. Clean sheets and big bed. Would stay here again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Staff super friendly!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was really good. Kids enjoyed the pool. Quiet night of rest. Excellent shower. Breakfast was fairly good. Staff went above and beyond to be helpful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast and Clean Rooms.Staff was Cooperative
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
We arrived on a late night and the assigned room wasn’t properly cleaned specifically the bathroom shower and sink, we notified the supervisor next day and she assigned a great housekeeper named Nadia who took care of our cleaning, she was very thoroughly and promptly fixed the problem we were so grateful with her services she was really professional and proud of her work, even though she was assigned to a different area she was always greeting us and asking if everything was going well with our room.
Stayed 8 nights in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff at the hotel is incredibly friendly, helpful and nice. I cannot say enough good things about the staff. The room was old, had a bad smell and the windows were exceedingly dirty. I asked and they said they would refund the entire amount. I still have not received refund.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and close to airport
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Initially was placed in a room with problems with the air conditioning. But was moved easily to another room without issues. Breakfast was delicious
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. You should have restaurant at night.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food service 👍
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place .
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Puebla everything was perfect
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Well-run, rotating breakfast.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great stuff and breakfast menu
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast & parking
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and nice. I highly recommend this hotel
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More Options for breakfast (healthy)
Stayed 12 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast every morning.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aa
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Problems with the elevator
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 6 nights in May 2026