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Gran Hotel de Puebla by HNF

4.0 star property
The helpful staff at Gran Hotel de Puebla by HNF guides travelers to tranquil moments, from breakfast on the patio to exploring historic Zócalo de Puebla.

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Photo gallery for Gran Hotel de Puebla by HNF

Indoor pool - Gran Hotel de Puebla by HNF (Puebla)
Standard Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, desk - Gran Hotel de Puebla by HNF (Puebla)
Breakfast area - Gran Hotel de Puebla by HNF (Puebla)
Rooftop terrace - Gran Hotel de Puebla by HNF (Puebla)
Front of property - Gran Hotel de Puebla by HNF (Puebla)
Just a short distance from FINSA, this hotel offers a peaceful retreat complete with garden and dry cleaning services. Travelers can relax on the sunny terrace, enjoy local dishes at either of the two restaurants, or use the outdoor furniture for a casual picnic.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Single Room, 1 King Bed with Sofa bed

Junior Single Room, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Junior Single Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Premium bedding
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Premium bedding
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Located in Puebla, Gran Hotel de Puebla by HNF is near the airport and near theme parks. Zócalo de Puebla and Great Pyramid of Cholula are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
Map
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020

What's nearby

  • Parque del Paseo de Los Gigantes
    2 min walk - 0.1 miles
  • FINSA
    17 min walk - 0.9 miles
  • Chapel of Santo Domingo
    19 min walk - 1.0 mile
  • Galerías Serdán
    8 min drive - 1.7 miles
  • Angelopolis Commercial Center
    23 min drive - 5.2 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    14 min drive
  • Puebla Intl. Airport (PBC)
    25 min drive

Restaurants

  • Starbucks
    2 min walk
  • Pozolería Los Ángeles
    12 min walk
  • Toks
    3 min walk
  • Pollo Feliz
    10 min walk
  • Las Meninas Bistró
    14 min walk

About this property

Gran Hotel de Puebla by HNF

Luxury upscale hotel near FINSA
Located close to Zócalo de Puebla and Puebla Cathedral, Gran Hotel de Puebla by HNF provides a terrace, dry cleaning/laundry services, and a bar. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. In addition to a 24-hour gym and a business center, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A banquet hall, smoke-free premises, and concierge services
  • Wedding services, outdoor furniture, and a reception hall
  • Guest reviews give top marks for the helpful staff
Room features
All 154 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Down comforters and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, LED light bulbs, and coffee/tea makers

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Prieta
  • Lobby Bar
  • Tierra Azteca

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (6,458 square feet of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Grab bar near toilet (23 inches high)
  • Raised toilet seat (20 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 12 2026 to November 25 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Business center
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number IHN120620UZ3

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Puebla Hotel

Frequently asked questions

Is Gran Hotel de Puebla by HNF pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gran Hotel de Puebla by HNF?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Gran Hotel de Puebla by HNF?

Check-out is at noon.

Where is Gran Hotel de Puebla by HNF located?

Situated near the airport, this luxury hotel is 1.2 mi (1.9 km) from FINSA and within 6 mi (10 km) of Zócalo de Puebla and Puebla Cathedral. Cuauhtemoc Stadium and Puebla Convention Center are also within 6 mi (10 km).

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Reviews

Gran Hotel de Puebla by HNF Reviews

9.4

Exceptional

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 397 out of 518 reviews
Rating 8 - Good. 76 out of 518 reviews
Rating 6 - Okay. 22 out of 518 reviews
Rating 4 - Poor. 11 out of 518 reviews
Rating 2 - Terrible. 12 out of 518 reviews

Reviews

6/10 Okay

Juan

Liked: Cleanliness, amenities, property conditions & facilities
It seems it is a new o renovated hotel so we did not have any issues with our room. The parking lot is underground and has two levels. The staff was respectful. However, they demanded official ID for all the guests 18 years old and older regardless of their country (usually, only the person paying for the stay has to provide an ID.) The water in the swimming pool is not heated. The restaurant charges $300 MX for the breakfast while you can get it outside for $145 MX. It is not close to touristic places, like downtown, so you need to get a cab or rent a car.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and clean and comfortable
Stayed 1 night in Feb 2025

8/10 Good

Aura

Liked: Cleanliness, amenities, property conditions & facilities
Gran Hotel de Puebla by HNF is a pleasant hotel located in an industrial area, seemingly geared toward guests connected to the local automotive industry. The common areas are large, open, and comfortable, and the rooms are clean and well organized. The staff deserves special recognition for being very kind and always willing to go the extra mile when assistance is needed. Overall, the service experience was excellent, and I would rate the hotel a 6 out of 5 for hospitality. That said, there are a few areas for improvement. In the first room assigned to us, the electrical outlets near the coffee maker and refrigerator were not working. In both rooms we used, the sink drainage was slow, and some of the towels appeared worn and should be replaced. These issues suggest the hotel could benefit from a more proactive maintenance plan or a partial renovation. Despite these points, the hotel is a good and safe option in the area and provides a very attentive service.
Stayed 1 night in Jan 2026

10/10 Excellent

Jerry C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Adje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly people
Stayed 3 nights in Aug 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Room was clean and spacious very nice. Hotel staff were wonderful. Thank you
Stayed 2 nights in Oct 2025

10/10 Excellent

Artemisa

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, hotel was very accessible.
Stayed 1 night in May 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!
Stayed 1 night in Dec 2025

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Oct 2025

6/10 Okay

Yanet

Liked: Cleanliness, amenities, property conditions & facilities
Room good, food poor and too many question at the check in.
Stayed 1 night in Dec 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025

10/10 Excellent

Hanjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in May 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must in puebla

Best place to stay in puebla great service. Clean updated hotel. Good food
Stayed 1 night in Feb 2023

4/10 Poor

Filiberto

Liked: Cleanliness
Disliked: Amenities
Ice machine didn’t work, internet was too slow and overpriced breakfast.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean new hotel, great beds. Only downside was the hot tub was not hot, just a jacuzzi in the cool pool water.
Stayed 1 night in Nov 2022

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 1 night in Dec 2024

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in puebla

I been here before and know what to expect. They once again excelled in everything.
Stayed 1 night in Feb 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Stayed 1 night in Mar 2023

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with excellent amenities

All of the employees of the Hottson hotel in Puebla are exceptional. Especially Evelyn at the reception. She is efficient, friendly and welcoming. A true expert in her field. Thank you for a great stay.
Stayed 2 nights in Nov 2022

4/10 Poor

Pramod

Disliked: Staff & service
don’t understand little bit of english .No black tea available in restaurants
Stayed 1 night in Jan 2025

10/10 Excellent

VICTORIA ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 5 nights in Sep 2023