See all properties

HOTEL SANTIAGO

Property class: 2.5

Choose dates to view prices

Photo gallery for HOTEL SANTIAGO

A patio with outdoor seating and a view of historic towers. - HOTEL SANTIAGO (Puebla)
A hotel entrance with a doormat featuring a logo, a window with a view of the patio area, and a Christmas decoration. - HOTEL SANTIAGO (Puebla)
A hotel lobby with a reception desk, a brown leather sofa, a fireplace, and a large framed picture on the wall. - HOTEL SANTIAGO (Puebla)
A hallway with a potted plant, a staircase with a metal railing, and an elevator. - HOTEL SANTIAGO (Puebla)
A bed with rose petals and a heart-shaped swan decoration. - HOTEL SANTIAGO (Puebla)
Close to Zócalo de Puebla, HOTEL SANTIAGO has plenty to offer. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board (on request), WiFi (free), bed sheets

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Puebla Historic Center, a neighborhood in Puebla, is home to HOTEL SANTIAGO. SKY Bridge Puebla and Teleferico de Puebla are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Candy Street and Street of Candies. Africam Safari and National Museum of Mexican Railroads are also worth visiting. Visit our Puebla travel guide
Map
3 PONIENTE 106, COL. CENTRO, Puebla, PUE, 72000

What's nearby

  • A nighttime plaza with people sitting on benches, trees, and illuminated buildings.
    Zócalo de Puebla
    1 min walk - 0.1 miles
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    2 min walk - 0.1 miles
  • A grand library with ornate wooden bookshelves and a vaulted ceiling.
    Palafoxiana Library
    2 min walk - 0.1 miles
  • A cobblestone street with a large cross monument, shops, and traditional textiles.
    El Parian Market
    7 min walk - 0.4 miles
  • Puebla Convention Center
    12 min walk - 0.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    8 min drive
  • Puebla Intl. Airport (PBC)
    44 min drive

Restaurants

  • Puebla La Churreria
    4 min walk
  • El Mural de los Poblanos
    3 min walk
  • Starbucks
    5 min walk
  • Restaurante Hotel Royalty
    2 min walk
  • Tortas Meche
    2 min walk

Similar properties

An outdoor seating area with wicker furniture, a table with breakfast items, and a view of a red and white building in the background.
Hotel Sofia
Puebla Historic Center
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, 651 reviews
Hotel Sofia
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • Elevator (39 inch wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Restaurant dining guides

More

  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is HOTEL SANTIAGO pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at HOTEL SANTIAGO?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. After-hours check-in is not available.

What time is check-out at HOTEL SANTIAGO?

Check-out is at noon.

Where is HOTEL SANTIAGO located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla, Puebla Cathedral, and Palafoxiana Library. Santo Domingo Church and Candy Street are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

HOTEL SANTIAGO Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 148 out of 220 reviews
Rating 8 - Good. 53 out of 220 reviews
Rating 6 - Okay. 13 out of 220 reviews
Rating 4 - Poor. 3 out of 220 reviews
Rating 2 - Terrible. 3 out of 220 reviews

Reviews

Verified review

10/10 Excellent

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Clean, good shower pressure, the view is incredible
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

MARVELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and the views on the rooftop were amazing!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, with a excellent view
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

HUI

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and the staffs are very friendly
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
hotel staff very friendly and polite
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H Santiago is located 1/2 block from the Zocalo and Cathedral. Plenty of shopping options and affordable eateries - some of the restaurants in this area are pricey. Staff are attentive and certainly keep the areas and room clean.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
right in the heart of time square lots or restaurants to choose from
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Alonso

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff & view from my room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next to Zócalo de Puebla Centro/Catedral de Puebla

It was a pleasant stay and extremely centrally located. The rates were very reasonable.
Bed
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went far and beyond to make us feel welcome.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Great walking area. Plenty of people and law enforcement. Clean hotel with great rooftop patio. Would love to come again.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Nicolasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Weather was humid and hot , no air conditioning. Room and hotel was clean customer service, very convenient to city center
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Everything was within walking distance. People very friendly. Fany did excellent in cleaning our room 👏 👌 🙌. The people at the front desk were very friendly and helpful when we needed some items. I higly recommend this place to stay. Everything super clean.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Merri

Liked: Cleanliness, staff & service, amenities
Great location! Clean, spacious room and lovely rooftop terrace, good water pressure. Front desk staff were helpful when asked. I didn't like the pressure to use the bellman when we arrived.
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Nadezhda

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, modern room, very clean, nice staff. Unfortunately very noisy, disco music playing outside till after midnight, garbage trucks, motorbikes, and inside hotel slamming doors, thin walls means you hear TV next room. If you want a good night's sleep don't stay here. Honest review January 2025
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, easy to get around. Staff answered all my questions and helped me get taxis I needed. Very clean and comfortable.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

José Luis

Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Olga

N
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified review

8/10 Good

Karla Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost in front off the Zocalo the hart off a Puebla capital super grate licayion
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Good
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Jannine

Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel in a great location just steps to the Zocalo. The rooms do not have good soundproofing so bring ear plugs if noise bothers you. No air conditioning but did have a floor fan that was adequate.
Stayed 1 night in Jun 2025