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Hotel Río Puebla Centro

Property class: 3

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Photo gallery for Hotel Río Puebla Centro

A reception area with a stone wall, a wooden reception desk, a hanging light fixture, and a clock on the wall. - Hotel Río Puebla Centro (Puebla)
A hotel room with three beds, a TV, a bathroom, and a wooden accent wall. - Hotel Río Puebla Centro (Puebla)
An outdoor patio with a table and chairs, surrounded by potted plants and a large umbrella. - Hotel Río Puebla Centro (Puebla)
The exterior of Hotel Rio with a large entrance, potted plants, and visible electrical meters. - Hotel Río Puebla Centro (Puebla)
A modern interior with a staircase, a red chair, and a large window. - Hotel Río Puebla Centro (Puebla)
Close to Zócalo de Puebla and Puebla Cathedral, Hotel Río Puebla Centro provides a terrace, dry cleaning/laundry services, and more. Guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a wardrobe, and a bedside table.

Standard Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

A hotel room with three beds, each with a white bedspread and red accents.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two single beds, a desk, a green chair, and a TV.

Deluxe Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Triple Room

A hotel room with two beds, a nightstand, a wall-mounted lamp, and a bathroom with a mirror and sink.

Deluxe Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a wooden headboard, and a red accent on the beds.

Standard Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

A hotel room with three beds, a TV, a bathroom, and a wooden accent wall.

Family Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a red and white bedspread, and a tiled floor.

Standard Room, 2 Twin Beds

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Puebla Historic Center, a neighborhood in Puebla, is home to Hotel Río Puebla Centro. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium, or consider a night out at Auditorio GNP. Visit our Puebla travel guide
Map
14 Poniente 304, Puebla, PUE, 72000

What's nearby

  • An ornate church interior with high ceilings, golden decorations, and rows of pews.
    Santo Domingo Church
    7 min walk - 0.4 miles
  • A historic clock tower with a dome, surrounded by trees and a fountain.
    Zócalo de Puebla
    10 min walk - 0.6 miles
  • A historical building with ornate architecture, a tree, and cannons.
    Zona Histórica de los Fuertes
    14 min walk - 0.8 miles
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    14 min walk - 0.8 miles
  • Puebla Convention Center
    17 min walk - 0.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    11 min walk
  • Puebla Intl. Airport (PBC)
    46 min drive

Restaurants

  • Cemitas Gloria
    3 min walk
  • El Viejo Rosario
    7 min walk
  • Cemitas Rosita
    3 min walk
  • Taqueria El Pipirin
    6 min walk
  • La mina de plata
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Electrical adapters
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 150 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: MXN 150 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Río Puebla Centro pet-friendly?

Yes, dogs are allowed at this property. There's a fee of MXN 150 per pet, per day. Service animals are exempt from fees.

How much is parking?

Hotel Río Puebla Centro doesn't offer parking.

What time is check-in at Hotel Río Puebla Centro?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Río Puebla Centro?

Check-out is at noon.

Where is Hotel Río Puebla Centro located?

Located in Puebla Historic Center, this hotel is within a 15-minute walk of Poblano Museum of Popular Art and Zócalo de Puebla. Candy Street and Rosario Chapel are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 11 minutes by foot.

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Reviews

Hotel Río Puebla Centro Reviews

7.4

Good

8.0

Cleanliness

5.6

Location

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 29 out of 104 reviews
Rating 8 - Good. 43 out of 104 reviews
Rating 6 - Okay. 13 out of 104 reviews
Rating 4 - Poor. 9 out of 104 reviews
Rating 2 - Terrible. 10 out of 104 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
J
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Good experience

The room is newly renovated and is nicely done. Hot water was great, internet was great. This hotel uses a fair amount of air freshener byt not in a good way. Way too strong a smell and if youre sensitive to scents, be advised. Other than that a good hotel for the price.
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención,limpio no les de miedo preguntar por cosas que les hagan faltan. Toallas jabón etc..
Stayed 2 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba lleno de chicas prostituyéndose y las instalaciones eran utilizadas para su uso tenemos evidencia del echo No se hospeden en este hotel asco de hotel todas las reseñas que tiene como buenas son falsas son de las mismas chicas que utilizan el hotel como prostíbulo
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia Personal amable
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar, y la habitación estaban limpios y en buenas condiciones, el personal es muy amable, solamente la zona donde está no es muy familiar que digamos.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Quise avisar que llegaría tarde y no respondían el teléfono, así fue todo el día hasta en la noche me contestaron pregunté si era ahí el hotel y solo dijeron q no y me colgaron. En varios intentos de llamada contestaban y colgaban no recibí ningun tipo de atención de nadie muy informales y al preguntar a otras personas x ese hotel m dijeron que tiene mal servicio y mala fama asi que decidí no ir.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor hotel de Puebla situado en el peor lugar, afuera del hotel está situado el basurero, en toda la calle es área de prostitución, las personas orinan afuera del hotel, eso genera mal olor y suciedad, las mujeres que se prostituyen entran y salen con sus acompañantes del hotel, no es agradable, extremadamente sucio el lugar, los residuos de drenaje y desperdicios del mercado corren afuera del hotel y en toda la calle, el hotel apesta a orines, basura y drenaje, súper caro nos cobraron más que el holidays apesar de estos inconvenientes no nos quisieron hacer la cancelación ni la devolución ya que fuimos por viaje familiar y al llegar a esa fusilga y ver las pesímas condiciones no quisieron reembolsar el pago la recepcionista inventando mil escusas que según es muy difícil hacerlo por sistema y que la empresa no lo acepta, ni siquiera computadora tenía, solo anotando en una libreta y después investigamos ni siquiera existe una empresa por el tipo de hotel que es, son una estafa total, no recomendable.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Es publicidad engañosa, las habitaciones son de paso, afuera del hotel hay chicas ofreciendo servicios. Nada que ver las fotos con las habitaciones reales, mínimo la recepción fue muy amable.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
La habitación muy limpia y el personal excelente servicio
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
La habitación es muy pequeña, y la pantalla no tiene cable o es smartv
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación muy limpia y en buenas condiciones
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
La habitación tenía muchas manchas en la pared y la pintura estaba descarapelada y con humedad, el baño estaba sucio y no contaba con jabón, shampoo etc… los muebles estaban rotos. En las imágenes la habitación que me dieron no aparecía en las galerías. El personal fue amable y me atendió bien pero definitivamente las instalaciones que tenía mi habitación eran terribles.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
El servicio y atención muy buenos. En general falló un poco la señal de TV y WiFi pero igual casi no estuvimos en el hotel. Se descansa bien.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay muchas opciones de comida Alos alrededores solo hasta el centro aunque caminando está a unos 20 min el hotel está limpio y cómodo
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EL hotel no tiene estacionamiento despues de las 8pm y al querer salir a buscar en donde dejar el auto, la recepcionista de muy muy mal modo nos dijo que si saliamos no abriria ya la pruerta. Jamas volveriamos reservamos 7 habitaciones y ni asi tuvieron buen trato.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación es cómoda, sin embargo, es muy pequeña y le hace falta un poco más de ventilación. La ubicación es buena y el personal amable. En general todo bien.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volvería

Fué una buena experiencia... Está bien situado, cómodo, limpio y el personal es amable
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lugar tranquilo, personal atento, habitación bien, volvería
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien por la zona centrica limpio y barato
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Las infraestructura no cuenta con buen mantenimiento cuando me hospedé La manguera del lava manos agua se rompió e hizo un enorme charco de agua
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Buena ubicación, no muy lejos del centro. No tiene aire acondicionado.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumple con lo necesario para una estancia, y esta muy accesible a lugares concurridos
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Un buen hotel, me volvería a quedar ahí y su personal es muy amable
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
En general bien, solo deberían tener habitación más amplias.
Stayed 1 night in Nov 2024