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Hotel Elena

Property class: 3

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Photo gallery for Hotel Elena

A historic building with ornate balconies, a prominent hotel sign, and a traditional wooden door. - Hotel Elena (Puebla)
A hotel room with two beds, a chandelier, and decorative wall panels. - Hotel Elena (Puebla)
A lobby with a chandelier, a reception desk labeled 'ELENA', a glass display case with porcelain, and a framed floral tile. - Hotel Elena (Puebla)
A hotel interior with a seating area and a display of decorative items. - Hotel Elena (Puebla)
A mirror reflecting a staircase with ornate metal railings, a chandelier, and decorative vases. - Hotel Elena (Puebla)
Near Zócalo de Puebla and Puebla Cathedral, Hotel Elena provides a free grocery shopping service, a rooftop terrace, and dry cleaning/laundry services. In addition to a restaurant and a snack bar/deli, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

A bedroom with a bed, white curtains, a mirror, and a vase with flowers.

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room, 2 Double Beds, Private Bathroom

A hotel room with two beds, each with striped bedding and matching pillows. There is a nightstand with a lamp and a telephone. The room has a window with sheer curtains and a wall-mounted light fixture.

Quadruple Room, 2 Double Beds, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

A hotel room with a bed, a chair, a nightstand, and an air conditioning unit.

Superior Room

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Puebla, Hotel Elena is in the city center. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's happening at Cuauhtemoc Stadium or Estadio de Béisbol Hermanos Serdán. Visit our Puebla travel guide
Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000

What's nearby

  • A shop named Dulceria Annie with colorful items displayed outside.
    Candy Street
    1 min walk - 0.1 miles
  • A cobblestone street with a large cross monument, shops, and traditional textiles.
    El Parian Market
    3 min walk - 0.2 miles
  • A historic clock tower with a dome, surrounded by trees and a fountain.
    Zócalo de Puebla
    7 min walk - 0.4 miles
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    10 min walk - 0.6 miles
  • Puebla Convention Center
    7 min walk - 0.4 miles

Getting around

  • Puebla Intl. Airport (PBC)
    42 min drive

Restaurants

  • El Viejo Rosario
    2 min walk
  • La California
    4 min walk
  • El Anafre Rojo
    3 min walk
  • El Chopo
    2 min walk
  • Super Soya
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Is Hotel Elena pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Elena?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Elena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Elena located?

Located in Puebla Historic Center, this hotel is within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. Candy Street and Santo Domingo Church are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Elena Reviews

8.2

Very Good

8.4

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 93 out of 195 reviews
Rating 8 - Good. 54 out of 195 reviews
Rating 6 - Okay. 29 out of 195 reviews
Rating 4 - Poor. 5 out of 195 reviews
Rating 2 - Terrible. 14 out of 195 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Disliked: Amenities
I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad service in bathroom, poor breakfast
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not guide for the photos

Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
hotel 100% recomendado mucha tranquilidad ,muy limpio y la atencion muy amable
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Staff muy amable, muy bien ubicado. La habitación no tenía ninguna tipo de ventilación al exterior o interior y olía muy mal pero estaba muy limpia y cómoda.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Es un hotel antiguo, no cuenta con aire acondicionado, solo hay un ventilador que hace mucho ruido, las camas son un poco incómodas y los cuartos son pequeños, se escucha el ruido que hace afuera, si es hotel medio económico pero siempre ro que encuentras otra opción mejor por ese precio. Su personal es muy amable, servicial y cortés.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, muchas gracias
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal muy buena, las habitaciones listas y cómodas Y esta súper bien que cuenten con estacionamiento propio
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
muy céntrico, cerca de farmacia y alimentos
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super bien, muy céntrico y tiendas cercanas
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo y de confianza , habitación amplia y limpia
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Las fotos son unas y la propiedad otra, no Hay coincidencia en lo que aparentan las fotos, habitaciones muy pequeñas y limitadas, el desayuno son panes y café
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso el.hotel muy cómodo solo falta que vendan comida o bebidas
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Dentro del centro histórico, habitacional limpia, ruido en la calle pero por la noche solo algunos autos. Muy buena atención del personal.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia amenidades incluidas, café. Pan , té, fruta Tiendas cercanas Excelente ubicación
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tido muy bien buena ubicacion muchas gracias
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien muchas gracias buen precio y buena ubicacion
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
La cama vencida se un lado y almohadas duras Pedi una sabana extra el domingo tipo 9 pm y me respondoeron que revisarian porque solo era una por habitación y cuando dije que habia frio me respondieron que para ellos era epoca de calor, las demas personas muy bien solo ese deralle que me molestó
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por el precio es una gran, gran opción. Muy cerca del zócalo, habitaciones bonitas, agua caliente, blancos limpios, caja fuerte y ventilador. El personal muy atento, de verdad me voy con buen sabor de boca, sin duda volvería.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness
Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Stayed 2 nights in Jan 2026