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Hotel Elena

Property class: 3

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Exterior - Hotel Elena (Puebla)
Interior - Hotel Elena (Puebla)
Lobby - Hotel Elena (Puebla)
Interior - Hotel Elena (Puebla)
Quadruple Room, 2 Double Beds, Private Bathroom | Premium bedding, in-room safe, desk, free WiFi - Hotel Elena (Puebla)
Hotel Elena in Puebla Historic Center offers complimentary grocery shopping and dry cleaning. Enjoy views from the rooftop terrace or dine at the on-site restaurant and snack bar. The 24-hour multilingual staff helps guests make the most of the hotel's prime location.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room, 2 Double Beds, Private Bathroom

Quadruple Room, 2 Double Beds, Private Bathroom | Premium bedding, in-room safe, desk, free WiFi

Quadruple Room, 2 Double Beds, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Premium bedding, in-room safe, desk, free WiFi

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Puebla, Hotel Elena is in the city center. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. Looking to enjoy an event or a game while in town? See what's happening at Cuauhtemoc Stadium or Estadio de Béisbol Hermanos Serdán. Visit our Puebla travel guide
Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000

What's nearby

  • Santo Domingo Church
    Santo Domingo Church
    3 min walk - 0.2 miles
  • Artist Quarter
    Artist Quarter
    5 min walk - 0.3 miles
  • Zócalo de Puebla
    Zócalo de Puebla
    7 min walk - 0.4 miles
  • Puebla Cathedral
    Puebla Cathedral
    10 min walk - 0.6 miles
  • Puebla Convention Center
    7 min walk - 0.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    20 min walk
  • Puebla Intl. Airport (PBC)
    42 min drive

Restaurants

  • El Anafre Rojo
    3 min walk
  • Casa Real Poblana
    3 min walk
  • Super Soya
    3 min walk
  • Taqueria Los Angeles
    1 min walk
  • El Viejo Rosario
    2 min walk

About this property

Hotel Elena

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral, Hotel Elena provides a free grocery shopping service, a rooftop terrace, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a restaurant and a snack bar/deli.
Other perks at this hotel include:
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), express check-out, and tour/ticket assistance
  • Multilingual staff, concierge services, and a porter/bellhop
Room features
All guestrooms at Hotel Elena include thoughtful touches such as premium bedding, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Flat-screen TVs with cable channels
  • Portable fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Is Hotel Elena pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Elena?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Elena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Elena located?

Located in Puebla Historic Center, this hotel is within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. Candy Street and Street of Candies are just steps away. Puebla–Cholula Tourist Train Terminal is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Elena Reviews

8.2

Very Good

8.4

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 83 out of 176 reviews
Rating 8 - Good. 49 out of 176 reviews
Rating 6 - Okay. 26 out of 176 reviews
Rating 4 - Poor. 4 out of 176 reviews
Rating 2 - Terrible. 14 out of 176 reviews

Reviews

Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025
Verified

6/10 Okay

J faithe

Disliked: Amenities
I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023
Verified

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not guide for the photos

Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Abelardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia amenidades incluidas, café. Pan , té, fruta Tiendas cercanas Excelente ubicación
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tido muy bien buena ubicacion muchas gracias
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien muchas gracias buen precio y buena ubicacion
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por el precio es una gran, gran opción. Muy cerca del zócalo, habitaciones bonitas, agua caliente, blancos limpios, caja fuerte y ventilador. El personal muy atento, de verdad me voy con buen sabor de boca, sin duda volvería.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Genaro

Liked: Staff & service
Disliked: Cleanliness
Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Jaime Miguel

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación estaba deteriorada, se oía el ruido de la habitación contigua, el agua de la regadera no estaba suficientemente caliente, todo lo demás suficiente y lo esperando por el precio bajo
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Si mucho
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Francisco Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Era una habitación lo suficientemente grande, estaba cerca del centro y en una calle con suficiente gente. La atención fue buena y el servicio de café y pan fue conveniente.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Anabel

Disliked: Cleanliness
El personal muy atento y amable, la limpieza del área de cocina no fue muy agradable están sucias las mesas y las repisas donde están los alimentos tienen mucho polvo
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Sebastian

Disliked: Amenities
La habitación está en malas condiciones, el baño muy incómodo, la regadera malísima.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi no me fue útil durante toda la estancia, cada mes vuelvo y cada mes es lo mismo aún que ya lo haya reportado.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal amable y la limpieza muy bien👌
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Edel

Disliked: Cleanliness, amenities, property conditions & facilities
Las cañerías del baño apestan, es tanto el olor que el cuarto entero se siente denso. Cuando llegas tienen la ventana abierta para que no te des cuenta pero es imposible dejarla así. Es un lugar terrible, y eso que pedí “una suite”.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muyy bien

Todo, muy bien, muy cercano y excelenge disposicion del personal, super bien
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar muy cómodo y cerca del centro. Buen lugar para descansar
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities
No respetaron m
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Reyna

Liked: Cleanliness, amenities, property conditions & facilities
Es muy céntrico, a los lados que vayas hay comida, entretenimiento, etc
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuve una noche pero desde la llegada fueron muy amables. Por la noche la zona es muy tranquila y la ubicación es magnífica, a unas cuadras del zócalo.
Stayed 1 night in Jun 2025