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Four Points By Sheraton Puebla

3.5 star property
Hotel with free valet parking, near Galerías Serdán

Choose dates to view prices

Photo gallery for Four Points By Sheraton Puebla

Suite, 1 King Bed, Terrace, City View | View from room
Outdoor pool
Breakfast, lunch, dinner served; international cuisine
View from room
Reception
Located close to Galerías Serdán and Estrella de Puebla Observation Wheel, Four Points By Sheraton Puebla provides a terrace, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, María Ofelia, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Gym

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, 1 King Bed, Terrace, City View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Terrace, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Volcano View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony, Volcano View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (View)

Traditional Room, 1 King Bed (View) | View from room

Traditional Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | View from room

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Bathtub

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Traditional Room, 2 Queen Beds

9.4 out of 10
Exceptional
(32 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Private bathroom
  • 7 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

Traditional Room, 1 King Bed, City View | View from room

Traditional Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(73 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 7 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Puebla, Four Points By Sheraton Puebla is in the city center. Galerías Serdán is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Estrella de Puebla Observation Wheel and Africam Safari. Looking to enjoy an event or a game while in town? See what's going on at Cuauhtemoc Stadium.
Visit our Puebla travel guideOpens in a new window
Map
Boulevard Hermanos Serdssn No 102, Colonia Real Del Monte, Puebla, PUE, 72060

What's nearby

  • Galerías Serdán - 10 min walk - 0.6 miles
  • Angelopolis Commercial Center - 5 min drive - 2.4 miles
  • Zócalo de Puebla - 6 min drive - 2.4 miles
  • Centro Expositor - 7 min drive - 3.8 miles
  • Cuauhtemoc Stadium - 8 min drive - 4.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 32 min drive

Restaurants

  • ‪Xanta Gastronomía - ‬1 min walk
  • ‪La Cocina de Los Angeles - ‬5 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Antigua Taquería La Oriental - ‬10 min walk
  • ‪María Ofelia - ‬1 min walk

About this property

Four Points By Sheraton Puebla

Hotel near Galerías Serdán
Located close to Estrella de Puebla Observation Wheel and Centro Expositor, Four Points By Sheraton Puebla provides a terrace, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, María Ofelia, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks include:
  • An outdoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a bike on site, and express check-out
  • Luggage storage, a 24-hour front desk, and a front-desk safe
  • Guest reviews speak highly of the overall value, helpful staff, and location
Room features
All 144 rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like late night room service and free WiFi.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and hair dryers
  • 55-inch flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to noon on weekdays and 6:00 AM to 1:00 PM on weekends; MXN 275 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • María Ofelia

Things to do

  • Bicycles
  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 1,485 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 300.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 275 for adults and MXN 150 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Puebla Hotel
Four Points Sheraton Puebla
Four Points By Sheraton Puebla Hotel
Four Points By Sheraton Puebla Puebla
Four Points By Sheraton Puebla Hotel Puebla

Frequently asked questions

Does Four Points By Sheraton Puebla have a pool?

Yes, this property has an outdoor pool.

Is Four Points By Sheraton Puebla pet-friendly?

Yes, pets are allowed at this property. There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per night. Service animals are exempt from fees.

How much is parking at Four Points By Sheraton Puebla?

Self parking and valet parking are free at this property.

What time is check-in at Four Points By Sheraton Puebla?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Four Points By Sheraton Puebla?

Check-out is at noon.

Where is Four Points By Sheraton Puebla located?

Located in the heart of Puebla, this hotel is 0.7 mi (1.1 km) from Galerías Serdán and 2.9 mi (4.7 km) from Estrella de Puebla Observation Wheel. Finsa Industrial Park and Centro Expositor are also within 6 mi (10 km).

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Reviews

Four Points By Sheraton Puebla Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 858 out of 1109 reviews
Rating 8 - Good. 172 out of 1109 reviews
Rating 6 - Okay. 43 out of 1109 reviews
Rating 4 - Poor. 17 out of 1109 reviews
Rating 2 - Terrible. 19 out of 1109 reviews

Reviews

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very hospitable and overall experience was good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy cómodo, excelente par descansar. Todo muy limpio y buena atención por parte de los empleados. Lo recomiendo.
Stayed 2 nights in Aug 2025

8/10 Good

Laura Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, specially when traveling with pets.
Stayed 1 night in May 2025

8/10 Good

Heath A

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2025

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location and value
Stayed 2 nights in Apr 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2025

10/10 Excellent

WEIJIA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 1 night in Mar 2025

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evrything was very good
Stayed 2 nights in May 2025

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, facilities and location. Very good food. An AWESOME choice!!! The staff are especially wonderful 😊
Stayed 1 night in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Servicio impecable!
Stayed 2 nights in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2025

10/10 Excellent

Víctor Manuel González

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
servicio excelente.
Stayed 2 nights in Nov 2024

8/10 Good

Eduardo

Liked: Staff & service
The hotel is, as you expected, a business category. Does not exceed on any matter. But do have some backdrops... In my opinion, the pool is ridiculously small; it should be labelled as pound. You will not be able to swim inside it. and I do not like that the windows could not be open; no fresh air could come in. It is good for a quick stay, but keep in mind it will only be for sleep, not relax time in the facilities.
Stayed 1 night in Aug 2025

10/10 Excellent

Ariel

👍
Stayed 1 night in Apr 2025

6/10 Okay

Monica

I think the room could do a bit better in terms of cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

CLAUDIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal, solo que la última noche me picaron chinches. Lo reporté a recepción; espero tomen acciones.
Stayed 2 nights in Sep 2025

8/10 Good

Jessica Alexandra

Liked: Staff & service, amenities, property conditions & facilities
baños no muy limpios, extractor de baño no servia,
Stayed 1 night in Sep 2025

10/10 Excellent

Rozz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, lo único que no me gustó son las calles aledañas con muchos baches y la cena muy simple
Stayed 2 nights in Aug 2025

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar súper bonito, esperábamos un lugar más equis, pero en verdad nos sorprendimos. Instalaciones limpias, muy bonitas, además de muy novedosas. Si tienen oportunidad de hospedarse aquí, aprovéchenla.
Stayed 2 nights in Aug 2025

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estancia, muy cómodo, limpio, personal súper amable, sin duda muy recomendable
Stayed 2 nights in Aug 2025

10/10 Excellent

CRISTINA RAMIREZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel, cómodo, limpio y con buen servicio
Stayed 1 night in Aug 2025

10/10 Excellent

Rozz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2025

6/10 Okay

González Marrón

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
El personal de recepción fue bastante amable pero la habitación estaba bastante mala. Las superficies carecían de una limpieza adecuada, los panfletos estaban manchados de comida y las luces del baño parpadeaban bastante. Las camas fueron cómodas y no se escucha el ruido de la calle.
Stayed 1 night in Aug 2025

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