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Hotel Diana

Property class: 3.5

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Photo gallery for Hotel Diana

A clear glass of water on a wooden table with a view of two historic bell towers in the background. - Hotel Diana (Puebla)
A bathroom with a wooden vanity, a toilet, a bathtub, and a shower enclosure. - Hotel Diana (Puebla)
A modern cafe with brick walls, wooden tables, and chairs. - Hotel Diana (Puebla)
A bedroom with a large bed, a patterned armchair, a sofa, and a wooden shelf. - Hotel Diana (Puebla)
An overhead view of a restaurant with multiple tables and chairs, a brick wall, and hanging pendant lights. - Hotel Diana (Puebla)
Located close to Palafoxiana Library and Zócalo de Puebla, Hotel Diana provides a free daily manager's reception, a terrace, and laundry facilities. Treat yourself to a massage at the onsite spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Queen Bed

A bathroom with a sink, toilet, and shower. The room has a wooden floor and a bed with white bedding.

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(33 reviews)
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a wooden floor, a mirror, a small bathroom, and a rope swing.

Executive Room, 1 King Bed

8.8 out of 10
Excellent
(34 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a large mirror, and a window with curtains.

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a chair, a desk, a TV, and a phone.

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite King

A neatly made bed with a heart-shaped arrangement of rose petals and a towel sculpture.

Master Suite King

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located in Puebla, Hotel Diana is in the city center. Museo del Ferrocarril and Fort Loreto are cultural highlights, and some of the area's notable landmarks include Palafoxiana Library and Zócalo de Puebla. Don't miss out on a visit to Africam Safari. Visit our Puebla travel guide
Map
Av 5 Pte #329, Puebla, PUE, 72000

What's nearby

  • A nighttime plaza with people sitting on benches, trees, and illuminated buildings.
    Zócalo de Puebla
    7 min walk - 0.4 miles
  • A historic cathedral with two prominent towers and a large clock.
    Puebla Cathedral
    7 min walk - 0.4 miles
  • A grand library with ornate wooden bookshelves and a vaulted ceiling.
    Palafoxiana Library
    7 min walk - 0.4 miles
  • A colorful street lined with potted plants and people walking.
    Los Sapos Bazaar
    10 min walk - 0.6 miles
  • Puebla Convention Center
    17 min walk - 0.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal
    7 min drive
  • Puebla Intl. Airport (PBC)
    43 min drive

Restaurants

  • Nevados Don Hermilo
    5 min walk
  • Profética - Casa de la Lectura
    3 min walk
  • Tacos Tony
    3 min walk
  • Fonda de Santa Clara
    4 min walk
  • Antojitos La Poblanita
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Diana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Diana?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Diana?

Check-out is at noon.

Where is Hotel Diana located?

Located in Puebla Historic Center, this spa hotel is within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Puebla Convention Center are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 21 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Diana Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 552 out of 856 reviews
Rating 8 - Good. 197 out of 856 reviews
Rating 6 - Okay. 50 out of 856 reviews
Rating 4 - Poor. 31 out of 856 reviews
Rating 2 - Terrible. 26 out of 856 reviews

Reviews

Verified review

8/10 Good

Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close of the center, Good location
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities
Rooms were great, location very close to everything.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly and helpful staff, SUPER comfy beds.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Aldara

Liked: Cleanliness, amenities, property conditions & facilities
We loved the locations of this hotel! The room was nice, clean and big!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities
We enjoyed this hotel. It was close to Centro, great staff and a comfortable room. It was all we needed for our visit to Puebla!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy for walk around
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very close to the downtown area
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Christian de la

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Joud

The staff was very helpful. The room was clean but
Stayed 1 night in Nov 2025
Verified review

8/10 Good

ZORAIDA

Liked: Cleanliness, property conditions & facilities
Mr. Victor, staff member was absolutely helpful, polite and very helpful.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nice, everyone nice, luxury style room. Great location. Only problem is that the water for tub is barely warm, so it’s impossible to take a bath, it’s very odd, by the time you fill the bathtub, it’s cold again, which was a let down because I waited all week for that bathtub moment, and they have a coffee maker in the room but provide no coffee for it which is confusing. Other than that, it was okay stay.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Staff was very helpful. Restaurant was also great, the room service was neat. There were some nights were it was kinda noisy, but overall the stay was pleasant. They might want to reconsider the amenities quality because the soap wasn't that good. However, its not a big deal. The hotel is great and location is a plus. I highly recommend it.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Amenities
3 rating for me means it was basically fine, but I would probably not choose this hotel again. The good: -Very clean - Bed was among the most comfortable I have experienced - Air conditioning worked very well - Quiet - Convenient location, two blocks to Zócalo The bad: - I got a message from the hotel saying my reservation would be canceled if I didn't arrive by 6 pm. This was a surprise. Forunately it was not a problem in my case. - My room had a window overlooking the atrium, it did not open. - The shower took several minutes to warm up and never got hot - The bathroom was so dark I could hardly see myself to shave. - Lamp did not work. - Outlets were in stupid places. None near the desk. Two located under night tables and I had to get on my hands and knees and use the light from my phone to find them. - No coffee or hot water in the room or hotel. Good cafes (Profética) a block or two away. Other - Staff were helpful but did not go beyond the basics. - Did not try the restaurant. There is a roof terrace which did not have any service but had nice views and you could bring your own drinks I guess. - The internet only works when your key is in the slot, so it restarts every time you enter and there is not service in other places. All kind of fine but nothing special with some little annoyances. The price I paid was ok for what I got.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Room was nice, clean, the WiFi was a little strange. You either had to use it to watch TV or use it for your phone, it was inconvenient. They would park your vehicle and the location of the hotel is great. Blocks away from the cathedral and many major attractions. I would stay here again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

rajen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exlelant
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. A stone's throw from the cathedral, plenty of delicious food joints nearby.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like all about it.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Affordable and centrally located
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Leticia Gutierrez

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Walkable neighborhood
Stayed 6 nights in Apr 2026
Verified review

4/10 Poor

Jesús

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , nice location , comfortable bed and clean room
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Omero

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Btridgeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pillows would have been more comfortable and there is nowhere to sit your carry on luggage
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Aidee Teresita

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Nov 2025