Ratings based on 575 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 14, 2024 on Expedia
Not an exceptional experience. Dirty dining area. Cook hostess inattentive. On cellphone. Initial checkin unprofessional.
Charges confusing. Room was nice and clean.
Would never stay at this hotel again.
Gary Sievert
505-670-6349
by A verified traveler
Posted Apr 12, 2024 on Expedia
The carpet in 118 needs to be cleaned or replaced. The bathtub was horrible. The entrance to the property has a huge pothole that was there last year when we were there.
by A verified traveler
Posted Apr 8, 2024 on Expedia
There was an incident that took place at the hotel in a different room that we did not partake in and we were charged a fine for “loss and damage” in our room that was untouched. Do not stay here they will charge $500 for no reason
Comment from Hotel Management
Apr 8, 2024 by Lisa, Hotel Management
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I do understand a fee was assessed due to damages to the hotel, such as a camera being ripped down. I am sorry you feel that this was for no reason. Again, thank you for your feedback.
by A verified traveler
Posted Apr 4, 2024 on Expedia
Great
Comment from Hotel Management
Apr 8, 2024 by Lisa, Hotel Management
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my management team to ensure that this is an isolated incident. Again, thank you for your feedback.
by A verified traveler
Posted Apr 4, 2024 on Expedia
Our room was very clean and spacious! It was updated. Really nice desk and furnishings
Comment from Hotel Management
Apr 8, 2024 by Lisa, Hotel Management
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.
by A verified traveler
Posted Apr 3, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Lisa, Hotel Management
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my management teams to ensure that this is an isolated incident. Again, thank you for your feedback.
by A verified traveler
Posted Mar 3, 2024 on Expedia
Comment from Hotel Management
Mar 4, 2024 by Lisa, Hotel Management
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.
by A verified traveler
Posted Feb 23, 2024 on Expedia
The bathroom door was not closed all the way and so but other than that everything else was amazing!
Comment from Hotel Management
Feb 23, 2024 by Lisa, Hotel Management
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my maintenance manager to ensure that this is an isolated incident. Again, thank you for your feedback.
by A verified traveler
Posted Feb 15, 2024 on Expedia
Between the fan noise and the traffic noise someone’s dog would bark about every 15 minutes.
Comment from Hotel Management
Feb 16, 2024 by Lisa, Hotel Management
We are sorry to learn you did not enjoy your stay with us. We hope at the very least our staff went above and beyond to make you feel welcome and that you were able to get a great night's rest. Have a great day and stay safe.
by A verified traveler
Posted Jan 26, 2024 on Expedia
The staff were all friendly. The breakfast was really nice with a nice variety of items. Waffles, muffins, bagels, yogurt, granola, oatmeal, milk and juice. The rooms were really outdated. Carpet kinda gross, stains on the carpet. Bed was comfortable.
Comment from Hotel Management
Feb 7, 2024 by Lisa, Hotel Management
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my breakfast manager to ensure that this is an isolated incident. Again, thank you for your feedback.