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Hotel San Rafael Poza Rica

Property class: 3

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Photo gallery for Hotel San Rafael Poza Rica

A swimming pool with a slide, a palm tree, and a rock formation. - Hotel San Rafael Poza Rica (Poza Rica)
An outdoor dining area with neon flamingo decorations, palm trees, and a covered seating area. - Hotel San Rafael Poza Rica (Poza Rica)
A long, narrow hallway with checkered flooring, doors on both sides, and a fire extinguisher on the right. - Hotel San Rafael Poza Rica (Poza Rica)
A modern hotel room with two beds, a ceiling fan, and a large mirror. - Hotel San Rafael Poza Rica (Poza Rica)
A rock garden with cascading water feature and neon-lit potted plants. - Hotel San Rafael Poza Rica (Poza Rica)
Located close to Plaza Gran Patio Shopping Mall and University Veracruzana Poza Rica, Hotel San Rafael Poza Rica provides a free daily manager's reception, a garden, and a restaurant. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Room, 1 Queen Bed

A hotel room with a large bed, a wooden chair, a small table, and a wall-mounted air conditioner.

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, each with a white bedspread and a brown accent. The room has a tiled floor and a red and white ceiling design.

Family Room

8.4 out of 10
Very good
(5 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a ceiling fan, and a painting on the wall.

Family Room

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Basic Triple Room

A hotel room with two beds, a desk, a chair, a television, and a dresser.

Basic Triple Room

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Poza Rica, Hotel San Rafael Poza Rica is near a boardwalk/promenade. Park of the Americas and 18 de Marzo Square are notable landmarks, and if an activity is on the agenda, check out Tajin Golf Club. Plaza Gran Patio Shopping Mall and University Veracruzana Poza Rica are two other places to visit that come recommended. Visit our Poza Rica travel guide
Map
161 Carr. Poza Rica - Cazones Sin Nombre, Poza Rica, Ver., 93210

What's nearby

  • Plaza Gran Patio Shopping Mall
    8 min walk - 0.5 miles
  • University Veracruzana Poza Rica
    16 min drive - 3.1 miles
  • 18 de Marzo Square
    19 min drive - 4.0 miles
  • Park of the Americas
    22 min drive - 3.5 miles
  • Tajin Golf Club
    47 min drive - 8.4 miles

Getting around

  • Poza Rica, Veracruz (PAZ-El Tajin National)
    25 min drive

Restaurants

  • Taqueria 2 Hermanos
    13 min walk
  • Hoki Sushi
    3 min drive
  • Boira Barra Café
    4 min drive
  • Barbacoa De Borrego De Tulancingo "Ramirez
    2 min walk
  • Church's Chicken
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: MXN 90 to 200 for adults and MXN 90 to 200 for children
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 200 for adults, and MXN 90 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Frequently asked questions

Does Hotel San Rafael Poza Rica have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Hotel San Rafael Poza Rica pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel San Rafael Poza Rica?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Hotel San Rafael Poza Rica?

Check-out is at 1:00 PM.

Where is Hotel San Rafael Poza Rica located?

Situated near a boardwalk/promenade, this hotel is 0.4 mi (0.7 km) from Plaza Gran Patio Shopping Mall and within 3 mi (5 km) of University Veracruzana Poza Rica and Park of the Americas. Hospital Regional Pemex and 18 de Marzo Square are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel San Rafael Poza Rica Reviews

7.8

Good

7.6

Cleanliness

6.6

Amenities

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 24 out of 53 reviews
Rating 8 - Good. 13 out of 53 reviews
Rating 6 - Okay. 6 out of 53 reviews
Rating 4 - Poor. 5 out of 53 reviews
Rating 2 - Terrible. 5 out of 53 reviews

Reviews

Verified review

10/10 Excellent

Uriel Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Emiliana

Disliked: Cleanliness, amenities, property conditions & facilities
I provided my credit card number to pay room and when i arrive that i need to pay cash.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En la habitacion había basura cuando llegamos.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Zotico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, buen tamaño de television y excelente ubicación
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
El único problema que considero relevante es que la regadera no se podía regular, o era agua caliente o fría con una presión no muy agradable para bañarse. En lo demás considero que estuvo de bien a excelente
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Cinty

Disliked: Cleanliness, property conditions & facilities
El agua caliente solo alcanzaba para una persona las demás ya se bañaban con agua fría, se le dijo al de recepción pero insistía en que el boiler estaba prendido, nunca se compuso, tienen alberca llevamos las toallas de la habitación nos dijeron que no daban toalla para alberca , nos repusieron sí las toallas pero con la incertidumbre de que no. Os las dieran puesto que fueron a consultar con el ama de llaves , la taza del baño al jalarle no se iba todo y había que esperar varios minutos para que se volviera a cargar para que la usara la otra persona , nos tocó habitación de lado de la carretera y mucho ruido, la única zona que recomiendo es la del restaurante de la piscina, atenta .
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Blanca

Disliked: Cleanliness, property conditions & facilities
Las habitaciones son muy muy tétricas y feas no hay agua caliente, no hay agua en el sanitario, se escucha todo el ruido de los carros no es un lugar para descansar lo único que rescata es su alberca por qué de ahí en fuera todo está muy viejo muy descuidado apoxidado toallas rutas el shampoo que te ofrecen es un shampoo de manos está horrible
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cabiaron de habitación varias veces porque las tienen descuidadas
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Jessica Nohemí

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No contestan en recepción y no hay teléfono en las habitaciones.
Stayed 3 nights in Nov 2025
Verified review

2/10 Terrible

Israel

Disliked: Cleanliness, amenities, property conditions & facilities
No respetaron mi reserva
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

VERONICA CASTRO

Liked: Staff & service, amenities, property conditions & facilities
Está bien ubicado pero la alberca estaba sucia y había bichos en el cuarto . Le falta mantenimiento al baño
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Carlos

Disliked: Staff & service, amenities
En si, es un motel, el baño no estaba limpio, había cucarachas muertas en el cuarto, había focos fundidos, no estaba bien aseado, la alberca está sucia, ha ia un estanque de peses y el agua del estanque estaba contaminada, la chapa de la puerta no servía. Lo manejan como hotel familiar, pero las personas de todo poza rica lo manejan como hotel para tener s3x@. Si tienes familia no lo uses como hotel. El precio es demasiado caro, hay muchas mejores opciones por la diferencia de 300 pesos más, como la franquicia de París. Repito, no es hotel familiar.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Diana Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para hospedarse
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Ana Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y super su alberca. Cerca de patio poza . Sin duda volveríamos a ir
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

LUIS DARIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
todo estuvo muy bien el personal amable y resuelven rápido no se que paso con mi reservación que no les aparecía en sistema y el chico de la recepción resolvió rápido sin tanto problema, muy amable el personal,nos dieron dugerencias para salir
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Verónica

Disliked: Cleanliness
Muy malo el aseo en regadera.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Angel david

Liked: Staff & service, property conditions & facilities
Bueno
Stayed 2 nights in May 2025
Verified review

8/10 Good

JULIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel sencillo pero agradable. Lo mantienen limpio y el personal de la recepción es muy amable. Su ubicación es muy buena. Lo malo es que su área de restaurante es muy limitad en tiempo y oferta de alimentos. La habitación es cómoda y tu decides si quieres cambio de ropa diario y limpieza.
Stayed 4 nights in Dec 2024
Verified review

4/10 Poor

Maria Patricia

Disliked: Cleanliness, property conditions & facilities
LA ALBERCA ESTABA MUY SUCIA Y LA TV DEL CUARTO NO TENIA CABLE
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Jesus

Malo
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Eliseo

Liked: Cleanliness, amenities
Todo Muy bien 🆗
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Inda Jani

Liked: Staff & service
Disliked: Cleanliness
Las almohadas de sobrecama sucias
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Todo bien
Stayed 4 nights in Aug 2024