6/10 Okay
Gary
Oct 7, 2024
Liked: Cleanliness, room comfort
Disliked: Communication
3 nights in Porto
The property is very small but very well kept. Beds are very comfortable.location is excellent 10-15 minutes from everywhere. And wifi was excellent.
Check in was not as good.
We did not receive any instructions on how to self check-in 24 hrs in advance as stated. I contacted the property was told I would receive the instructions once the room was ready. Requested if we could check in at 3:30 instead of 4 and were told they could not accommodate. We showed up at 5pm at the door and still did not receive instructions. They did not respect 4pm check-in and there is no one at the property to question. I contacted the property through Hotels.com and within minutes the property management sent instructions which were clear. You end up with a lot of stress wondering g what’s going on.
We were in for 3 days in Porto, unfortunately it is an old building with lots and lots of noise to the point that you you can’t fall a sleep or your awaken by people yelling at the downstairs bar and all kind of trucks barreling down the street in the middle of the night.
Gary
Stayed 3 nights in Oct 2024