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The Sanctuary Hotel and Spa

Property class: 4

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Photo gallery for The Sanctuary Hotel and Spa

A resort with multiple buildings, a swimming pool, and outdoor umbrellas. - The Sanctuary Hotel and Spa (Port Moresby)
A pool area with a small pool, lounge chairs, umbrellas, and a building labeled "The Sanctuary Hotel Resort Spa". - The Sanctuary Hotel and Spa (Port Moresby)
A neatly made bed with white and blue bedding, two bedside lamps, a framed artwork above the bed, and a small table with a radio and papers beside the bed. - The Sanctuary Hotel and Spa (Port Moresby)
A modern kitchen with a refrigerator, a dining table, and a potted plant. - The Sanctuary Hotel and Spa (Port Moresby)
A reception desk with a wooden finish, two potted plants, and a framed sign above. - The Sanctuary Hotel and Spa (Port Moresby)
At The Sanctuary Hotel and Spa, you can look forward to a free roundtrip airport shuttle, a poolside bar, and a terrace. Indulge in a body treatment, a massage, and aromatherapy at Lingzhi Serenity Spa, the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe King Room

A hotel room with a bed, a nightstand, a chair, a wall-mounted air conditioner, and a window with curtains.

Deluxe King Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite

A hotel room with a wooden bed, a nightstand, a chair, and a framed picture on the wall.

Studio Suite

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with a neatly made bed, a desk with a telephone and a coffee maker, and a wall with framed pictures.

Deluxe Twin Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Port Moresby, The Sanctuary Hotel and Spa is in the historical district and near the airport. Royal Port Moresby Golf Club and Royal Papua Yacht Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nature Park and Ela Beach. Looking to enjoy an event or a game while in town? See what's happening at Hubert Murray Stadium or PNG Football Stadium. Visit our Port Moresby travel guide
Map
Section 276, Lot 60, Pitpit St., North Waigani, Port Moresby, National Capital Region

What's nearby

  • Hubert Murray Stadium
    15 min walk - 0.8 miles
  • University of Papua New Guinea
    4 min drive - 2.5 miles
  • Royal Port Moresby Golf Club
    4 min drive - 2.1 miles
  • PNG Football Stadium
    5 min drive - 2.7 miles
  • Royal Papua Yacht Club
    7 min drive - 4.7 miles

Getting around

  • Port Moresby (POM-Jackson Intl.)
    6 min drive

Restaurants

  • The Wok Restaurant
    6 min drive
  • Sidaam
    3 min drive
  • Sandy Restaurant
    14 min walk
  • Feast
    17 min walk
  • Bakeology
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: PGK 30 per day
  • Spa fee: PGK 150 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
Children under 6 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does The Sanctuary Hotel and Spa have a pool?

Yes, this property has an outdoor pool.

Is The Sanctuary Hotel and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Sanctuary Hotel and Spa?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Sanctuary Hotel and Spa?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does The Sanctuary Hotel and Spa provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is The Sanctuary Hotel and Spa located?

Situated near the airport, this spa hotel is within 2 mi (3 km) of Hubert Murray Stadium, Parliament House, and Papua New Guinea National Museum and Art Gallery. University of Papua New Guinea and Royal Port Moresby Golf Club are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Sanctuary Hotel and Spa Reviews

8.0

Very Good

9.0

Cleanliness

4.6

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 5 out of 15 reviews
Rating 8 - Good. 6 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfy bed, excellent food. I ordered from their local dishes menu and had my first good hotel meal in PNG (usually the food is terrible at the hotels)- it was fabulous.
Stayed 1 night in Mar 2019
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Paid online, also was asked to pay at check-in. refund is a bit slow coming. staff are lovely. room is an odd shape and size.
Stayed 2 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were out of this world, humble,welcoming and always ready to help. Rooms were clean and big but little things like tissue, room menu were not available. Food serve was good and made mostly from excellent local products, however chefs and taste of food was not up to standard. It seemed the cooks took a good food and turned it into rubbish. So called local menu was prepared more in asian and western way. Taro which we Pacific Islanders love was not available. I will stay there again but eat outside.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Andrew L

The hotel was advertised as a 4 stars hotel, it's not! The rooms and the general condition of the hotel is substandard.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiencia absolutamente extraordinaria

el hotel es absolutamente extraordinario. lo mejor de todo: su personal... la gente es absolutamente maravillosa... lo recomiendo sin ninguna duda...
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness
Poor check in, they didnt seem to have my booking, had to wait whilst they ran around trying to confirm my pre payment. Staff were ok not outstanding, poor guy on porter duty, took me in the wrong direction for my room, then we had to track back. Room was 2 double beds with a bathroom in between, phone next to other bed kept making beeping noise all night to the point i disconnected it, as it kept me awake.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great surroundings within the hotel. Friendly staff and great yummy local cuisines
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay here. It was clean and comfortable. It has all that we needed: breakfast included, food available in the restaurant, and free transfers between the airport and hotel, and hotel and Vision City Mall. It also has a saltwater swimming pool and an aviary with native birds. The staff were all helpful and accommodating. We will definitely stay here again if we have the opportunity to do so!
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Good people will return good restaurant and professional massage
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Feel For the Tropics

They allowed us to change a non-refundable reservation when our flights were changed...at no extra charge. Their shuttle service was excellent, pick-up and drop-off at airport and a free ride and back to the mall. The large walk-in aviary was great, though maybe a bit too crowded with the baby cassowary dominating the other critters. They have two cuscus, two baby tree kangaroos, two wallabies, and many birds of various types. It was nice to wake up to the sounds of exotic jungle birds. The negative about the place was that they came by our windows with a very loud fumigator, blowing insecticide over the bushes. Apparently they do this often. And our toilet seat wouldn't stay up on its own.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

food's good, the aviary is the real attraction

This booking was made by me for another person, who said that the food at the Sanctuary is good, and the staff are friendly and helpful. Except for the fact that the animals and birds are in cages, he loved the aviary, where he saw many of the creatures he knew to exist in PNG but were hard to see in the wild.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend if you have a few days in Port Moresby

This was my first stay at Sanctuary and I truly enjoyed it. The staff are friendly and helpful, the grounds are lush, tropical and relaxing. The rooms are lovely. The staff is diligent to keep everything clean.and fresh.There is a little menagerie where you can get close to some healthy, well cared for native birds and animals. Close to Parliament, the National museum and the Nature Park near UPNG.
Stayed 6 nights in Jul 2019
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
We liked the aviary at the property, which has a reasonable size for the birds / the caretaker of the aviary was very kind showing us around the place. Disliked the weak internet service and the big fish inside a small aquarium. It's animal cruelty to say the least.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay was quite satisfactory.

Stayed 1 night in Nov 2020
Verified review

8/10 Good

Stayed 1 night in Jan 2020