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The Customs House Port MacDonnell

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Photo gallery for The Customs House Port MacDonnell

A wooden table with a vase of white flowers, set against a textured wall with a large window overlooking a grassy area and a tree. - The Customs House Port MacDonnell (Port Macdonnell)
A telescope on a tripod in a window with a view of a body of water and a tree. - The Customs House Port MacDonnell (Port Macdonnell)
A large, two-story building with a symmetrical facade, multiple windows, and a prominent chimney. - The Customs House Port MacDonnell (Port Macdonnell)
A narrow brick pathway leading to a building with a chimney, a window with curtains, and a black lantern on the wall. - The Customs House Port MacDonnell (Port Macdonnell)
A room with a round wooden table and wicker chairs, a chandelier, and a large arched window with a view of a field and buildings. - The Customs House Port MacDonnell (Port Macdonnell)
Luxury
4.0 star property
9.8

Exceptional

Upscale bed & breakfast near Port MacDonnell & District Maritime Museum

Located close to Ewens Ponds Conservation Park, The Customs House Port MacDonnell provides a terrace, a garden, and laundry facilities. Stay connected with free in-room WiFi.

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry
  • Kitchen

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for 2 Bedroom Apartment

A bedroom with a bed, a window with a view of the beach, and two framed pictures on the wall.

2 Bedroom Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • Harbor view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for 2/3 Bedroom Apartment

A bed with a dark blue floral headboard, white pillows, and a dark brown floor lamp.

2/3 Bedroom Apartment

  • Partial ocean view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

About the neighborhood

Located in Port Macdonnell, The Customs House Port MacDonnell is near the beach. Umpherston Sinkhole and Engelbrecht Cave are notable landmarks, and the area's natural beauty can be seen at Ewens Ponds Conservation Park and Blue Lake Reserve. Port MacDonnell & District Maritime Museum and Cave Gardens are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as fishing. Visit our Port Macdonnell travel guide
View more B&B in Port Macdonnell
Map
3 Charles Street, Port Macdonnell, SA, 5291

What's nearby

  • A stone house with a red roof on a hillside overlooking a body of water.
    Blue Lake Reserve
    22 min drive - 20.9 miles
  • A lush garden with large green leaves, pink flowers, and tall palm trees against a clear blue sky.
    Umpherston Sinkhole
    23 min drive - 22.3 miles
  • A rocky terrain with a metal staircase leading to a higher level.
    Cave Gardens
    23 min drive - 21.6 miles
  • Port MacDonnell & District Maritime Museum
    1 min walk - 0.1 miles
  • Feast's Classic Car Collection and Memorabilia
    5 min drive - 2.1 miles

Getting around

  • Mount Gambier, SA (MGB)
    38 min drive

Restaurants

  • Salt Cafe & Bar
    2 min walk
  • The Bay Pizzaria
    3 min walk
  • Parade Fish Shop
    2 min walk
  • Periwrinkles
    4 min drive
  • shipwreck bistro
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities

Guest services

  • Wedding services

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

More

  • Access via exterior corridors
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Separate sitting area
  • Washing machine

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 2 percent for credit card payments

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

This property enforces quiet hours from 10:00 PM to 7:00 AM

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Customs House Port MacDonnell pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Customs House Port MacDonnell?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.

What time is check-out at The Customs House Port MacDonnell?

Check-out is at 10:00 AM.

Where is The Customs House Port MacDonnell located?

Offering direct access to the beach, this Port Macdonnell bed & breakfast is 0.1 mi (0.1 km) from Port MacDonnell & District Maritime Museum and within 20 mi (32 km) of Ewens Ponds Conservation Park and Blue Lake Reserve. Cave Gardens and Umpherston Sinkhole are also within 20 mi (32 km).

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Reviews

The Customs House Port MacDonnell Reviews

9.8

Exceptional

9.8

Cleanliness

8.0

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 34 out of 38 reviews
Rating 8 - Good. 4 out of 38 reviews
Rating 6 - Okay. 0 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved it.

We really enjoyed staying in this beautiful historic place. Emma was wonderful, the suite was spacious and comfortable and the history was interesting.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Henricus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Customs house felt luxurious and was very spacious, with high ceilings) and comfortable to stay in with its old world charm. The breakfast basket was delicious and more than we could manage. I would stay here again in a heartbeat.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Andy and Gretel have made the Customs house into an amazing place to stay. We stayed in the Policeman's apartment and on arrival realized right away that we'd made a mistake to book only one night - we should have booked several just for the experience of staying in this house longer! The house is directly across from the harbor inside the breakwater. Port McDonnell is small and quaint and a good base for exploring the Limestone Coast. Note that the bedrooms are upstairs and the bathroom on the main floor.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was wonderful and the location close to the beach and jetty was perfect
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Alice

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at The Customs House, it's beautifully furnished and feels very cosy. The beds were super comfortable with lovely linens. We especially liked having access to the rear courtyard, this was a lovely spot to eat our dinner and have a morning coffee while protected from the Port Mac wind. We will definitely be back!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous building and great host.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service
A fabulous building and location
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely gorgeous property to stay in. We loved the history of the property combined with the comfortable and spotless accommodation. Our biggest regret was we only booked for one night as we could have stayed a few nights and explored all the fabulous sights in the area. I would highly recommend this property for families.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customs House is a grand European style building in an Aussie coastal town. The apartment has been renovated beautifully. It is located close to the eateries and a short drive to Mt Gambia.
Stayed 3 nights in Mar 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Port MacDonnell.

A very comfortable and enjoyable place to stay. Would definitively stay there again. Nice to stay in a building with such history.
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gemütlich und warmer Empfang

Sehr gemütlich, warmer Empfang, charmante Wohnung in charmantem Haus, perfekt eingerichtet, direkt am Meer!
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique well appointed accommodation in an interesting historic building. Comfortable lounge area with gas fire. Upstairs bed separate from the rest of the rooms made for a good nights rest.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly host. Bed was beautifully comfy, shower was warm and the dressing gowns were super- cozy. We especially enjoyed the fire place on the cold, wintery nights.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay it is a beautifully restored historic building however 1 bathroom & toilet in the same room was a little difficult at times and there was only 4 of us staying i can't imagine 6 people being able to cope with the lack of bathroom facilities
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location Beautiful presentation of a significant historical building with all the mod cons Included
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late after a long drive sightseeing from Apollo Bay. We were greeted by the very friendly, nice, and helpful owner - Grant who showed us our large, clean, nicely remodeled, historic building. We stayed in the Postman’s suite which had 3 large bedrooms, kitchenette, parlor, 1 bathroom, laundry, wood burning stove, and more. It is huge. Had an amazing dinner at The Barn that night, about 20 minutes away, then returned to our comfortable beds for a deep sleep. The heaters worked well to create toasty rooms, and we enjoyed a wood fire in the morning as we ate breakfast. If your looking for a standard hotel, this is not it. If you’re looking for a special experience with history, that is comfortable, and is well cared for, this is for you.
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maritime history experience

Imposing building with a sense of history - the former policeman's residence was very comfortable but fly screens might be required to keep those pesky mozzies away. The friendly owners were on hand to ensure everything was right. Well equipped to make a memorable stay. Lovely café/restaurant just a very short walk away. Definitely recommend visiting the maritime museum across the road and the site of the old lighthouse at Cape Northumberland towards sundown.
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highest Quality accom. excellent beach location.

Host Emma was very friendly and made one feel most welcome. B&B in easy walking distance to eateries, drinkeries and beach. Very classy place !!
Verified review

10/10 Excellent

Dian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常喜欢这个酒店…环境优雅…在这里呆着很放松，适合度假休闲
Verified review

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay on the Coast after a long drive

Great hotel to use after or before Great Ocean Road trip.
Verified review

10/10 Excellent

Hongyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really great stay

Include everything we wish as a hotel, really comfort bed and a huge lounge. Modern style kitchen and good brand cookware. No wifi, but who cares, we can see the sea through the window.
Verified review

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort at Customs House

The B&B was absolutely beautiful with hosts to match. The apartment we stayed in was very comfortable and nicely decorated. Fantastic views from all windows. The second bedroom was set up to entertain the kids, a fantastic find and we'll be sure to bring the kids next time!
Verified review

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Acceptable price; Service: Friendly; Cleanliness: Delightful; Hair products etc in the bathroom would have been good.
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Amazing; Service: Go the extra mile; Cleanliness: Pristine; Highly recommend