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Sure Hotel by Best Western Rhoen Garden

Hotel in Poppenhausen with a full-service spa and a sauna

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Photo gallery for Sure Hotel by Best Western Rhoen Garden

Lobby
Superior Room, 2 Twin Beds, Balcony | In-room safe, desk, cribs/infant beds, rollaway beds
Indoor pool, open 7 AM to 8:30 PM, sun loungers
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Bar
  • Parking available
  • Pool
  • Breakfast available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Economy Room, 1 Twin Bed

Economy Room, 1 Twin Bed | In-room safe, desk, cribs/infant beds, rollaway beds

Economy Room, 1 Twin Bed

Highlights

Heating
Flat-screen TV
Private bathroom
Bathrobes
Satellite channels
In-room safe
Wardrobe or closet
Daily housekeeping
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed

Comfort Room, 1 Queen Bed | In-room safe, desk, cribs/infant beds, rollaway beds

Comfort Room, 1 Queen Bed

Highlights

Heating
Flat-screen TV
Private bathroom
Bathrobes
Satellite channels
In-room safe
Wardrobe or closet
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, desk, cribs/infant beds, rollaway beds

Family Room, Multiple Beds

Highlights

Heating
Flat-screen TV
Private bathroom
Bathrobes
Satellite channels
In-room safe
Wardrobe or closet
Daily housekeeping
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Balcony

Superior Room, 2 Twin Beds, Balcony | In-room safe, desk, cribs/infant beds, rollaway beds

Superior Room, 2 Twin Beds, Balcony

Highlights

Balcony
Heating
Flat-screen TV
Private bathroom
Bathrobes
Satellite channels
In-room safe
Wardrobe or closet
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower)

Highlights

Balcony
Heating
Flat-screen TV
Private bathroom
Bathrobes
Satellite channels
Desk
In-room safe
  • Sleeps 2
  • 1 Double Bed

1 Queen Bed, Comfort Room, Twin Beds On Request

  • Sleeps 2
  • 1 Queen Bed

Superior Room with 2 Single Beds and Balcony

  • Sleeps 2
  • 2 Twin Beds

1 Double Bed, Balcony, Valley View, Sitting Corner, Walk In Shower

  • Sleeps 2
  • 1 Double Bed

Economy Single Bed Room

  • Sleeps 1
  • 1 Twin Bed

1 Double 2 Single Beds, Family Room, 2 Rooms

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

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About the neighborhood

Map
Kohlstöcken 4, Poppenhausen, HE, 36163

What's nearby

  • Hessian Rhön Nature Park - 1 min walk - 0.0 miles
  • Wildpark Gersfeld (Rhön) - 9 min drive - 5.0 miles
  • Wasserkuppe - 13 min drive - 4.8 miles
  • Kunststation Kleinsassen - 14 min drive - 10.8 miles
  • Milseburg - 20 min drive - 10.8 miles

Getting around

  • Gersfeld (Rhön) Station - 9 min drive
  • Frankfurt Airport (FRA) - 88 min drive

Restaurants

  • ‪Märchenwiesenhütte - ‬5 min drive
  • ‪Fuldaer Haus - ‬10 min drive
  • ‪Hotel Rhön Garden - ‬1 min walk
  • ‪Milseburg - ‬18 min drive
  • ‪Landgasthof Zum Stern - ‬4 min drive

About this property

Sure Hotel by Best Western Rhoen Garden

Property highlights
You can look forward to a terrace, a garden, and a playground at Sure Hotel by Best Western Rhoen Garden. Indulge in aromatherapy, a sports massage, and reflexology at Huebschmach Huesi, the onsite spa. The on-site international cuisine restaurant, Bergstube, offers lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
  • A banquet hall, luggage storage, and tour/ticket assistance
  • Free newspapers, a billiards/pool table, and a front-desk safe
Room features
All 54 rooms boast comforts such as bathrobes, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Heating, daily housekeeping, and desks

Languages

Dutch, English, German, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 5 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 11 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bergstube
  • Rhoenissimo
  • Wintergarten

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Elevator

More

  • 1 building
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

The front desk is open daily from 7 AM - 8:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 14 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.00 for adults and EUR 11.00 for children
  • Self parking fee: EUR 5 per day
  • Pet fee: EUR 15 per pet, per day
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number HRB99409B

We should mention

Pool access available from 7 AM to 8:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Best Western Hotel Rhoen Garden Poppenhausen
Hotel Rhoen Garden Poppenhausen
Rhoen Garden
Rhoen Garden Poppenhausen
Hotel Rhön Garden Poppenhausen
Best Western Rhoen Garden Poppenhausen
Rhön Garden Poppenhausen
Rhön Garden
Best Western Rhoen Garden
Sure By Rhoen Poppenhausen
Best Western Hotel Rhoen Garden
Sure Hotel by Best Western Rhoen Garden Hotel
Sure Hotel by Best Western Rhoen Garden Poppenhausen
Sure Hotel by Best Western Rhoen Garden Hotel Poppenhausen

Frequently asked questions

Does Sure Hotel by Best Western Rhoen Garden have a pool?

Yes, this property has an indoor pool. Pool access is from 7 AM–8:30 PM.

Is Sure Hotel by Best Western Rhoen Garden pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day.

How much is parking at Sure Hotel by Best Western Rhoen Garden?

Self parking is available for EUR 5 per day.

What time is check-in at Sure Hotel by Best Western Rhoen Garden?

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM. After-hours check-in is not available.

What time is check-out at Sure Hotel by Best Western Rhoen Garden?

Check-out is at noon. Late check-out is available for EUR 20 (subject to availability).

Where is Sure Hotel by Best Western Rhoen Garden located?

Situated in Poppenhausen, this spa hotel is steps from Hessian Rhön Nature Park, and within 3 mi (5 km) of Wasserkuppe and Sommerrodelbahn Wasserkuppe. Wasserkuppe Summer Toboggan and Rhönbob are also within 3 mi (5 km).

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Sure Hotel by Best Western Rhoen Garden Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 120 reviews
Rating 8 - Good. 53 out of 120 reviews
Rating 6 - Okay. 16 out of 120 reviews
Rating 4 - Poor. 3 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop and nice food

Very nice hotel in the middle of nowhere. The food was surprisingly great and the staff were really nice. Very quiet place, but just what we needed
Stayed 1 night in Jul 2024

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Super Spa Area
Stayed 3 nights in Nov 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a quiet scenic area. Facilities are great plus dining is very personable. Deducted a star due to a front desk member who was rude to me during check in(plus couldn’t locate our reservation the supervisor stepped in and took care of us). Also,our door lock needed repair (the maintenance guy there was top notch and saved the day by fixing our door). Aside from our check in woes this is a very nice place to stay and will probably stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Andrea

Stayed 1 night in May 2025

8/10 Good

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben dieses Hotel sehr spontan auf einer Durchreise gebucht. Alles rief reibungslos, das Personal war sehr nett und die Zimmer sauber und gut. Wir waren Abends im hauseigenen Restaurant essen und auch hier war die Bedienung sehr nett und das Essen ausgezeichnet. Wir hatten ein Zimmer Richtung Parkplatz und das war sehr ruhig, kann mir aber auch vorstellen, das Zimmer Richtung Straße ruhig sind, da hier nicht so viel Verkehr war. Können daher auch nicht viel zur Umgebung der Unterkunft sagen, außer das es in einer landschaftlich schönen Gegend liegt. Wir würden aber jederzeit wiederkommen.
Stayed 1 night in May 2025

6/10 Okay

Alexandra

Liked: Cleanliness
Disliked: Property conditions & facilities
Housekeeping kam während des gesamten Aufenthalts nicht. Essen abends qualitativ unterirdisch, Frühstück nichts besonderes, aber ok. Hotel benötigt dringend eine Renovierung, so stimmt Preis-/Leistungsverhältnis nicht. Personal nett und bemüht am FO und im Service.
Stayed 3 nights in Apr 2025

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Nettes Hotel! Nettes Personal. Für den Preis völlig in Ordnung
Stayed 1 night in Mar 2025

10/10 Excellent

bin

Stayed 2 nights in Jan 2025

10/10 Excellent

Alaattin

Liked: Cleanliness, staff & service, room comfort

Sehr nettes Personal

Personal war sehr nett und freundlich, die Zimmer sind nur etwas in die Jahre gekommen. Bad war hingegen schon renoviert und modernisiert
Stayed 1 night in Dec 2024

8/10 Good

Erwin Callaert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zeer goed

Kamer was OK, groot genoeg, goed bed, balkon met mooi uitzicht, waterverwarmer met koffie&thee, pas gerenoveerde badkamer, geen stopcontacten naast het bed wat lastig is. Zeer lekker en uitgebreid ontbijt
Stayed 3 nights in Nov 2024

8/10 Good

Julia

Stayed 1 night in Oct 2024

10/10 Excellent

Parveen Singh

Stayed 1 night in Sep 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ludwig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:-)
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Ein schöner Aufenthalt. Das Hotel ist in die Jahre gekommen. Es ist gepflegt.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Övernattning

Rummet hade ett nyrenoverat badrum som var väldigt fint. Rummet var omodernt men fräsch och rent. Det tillkom parkeringsavgift på 5 euro vilket tycktes menlöst och obefogat då hotellet ligger mitt ute i naturen. Hotellet saknar uteplats att sitta och njuta av solen i. Utomhusmiljön är något ovårdad och har mer att önska. Frukosten ingick inte utan tillkom för 18 euro. Den var väldigt fräsch och hade de mesta man kan önska sig. Mycket gott.
Stayed 1 night in Jul 2024

10/10 Excellent

Troels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skøn perle i bakkerne

Romantisk hotel med dejlig morgenbuffet
Stayed 1 night in Jul 2024

6/10 Okay

G

Hallo Het hotel was prima alleen het is wat verouderd en mag wel wat opknapt aan de buitenkant. Wij vonden het belachelijk dat je 5 euro moest betalen voor het parkeren. Terwijl het hotel ver buiten het centrum stond.
Stayed 1 night in Jul 2024

6/10 Okay

Anja

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Zimmer sind sauber. Etwas in die Jahre gekommen, aber renoviertes Bad. Schließsystem Katastrophe. Wie überall, zu wenig Personal, Frühstücksservice morgens überfordert. Personal abends schlechte Deutschkenntnisse. Leider kein Außenbereich, außer beim Schwimmbad.
Stayed 2 nights in Jul 2024

8/10 Good

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Frühstück, Schwimmbad und Sauna sauber. Abendbuffe für Vegetarier nicht sehr spannend
Stayed 2 nights in Jul 2024

6/10 Okay

Amalie Brendstrup

Stayed 1 night in Jul 2024

10/10 Excellent

Wolfgang

Stayed 1 night in Jul 2024

10/10 Excellent

Anita

Stayed 1 night in Jul 2024

8/10 Good

Hans Erich

Liked: Cleanliness, property conditions & facilities, room comfort

Ein sehr schönes komfortables Hotel

Das Hotel liegt abseits im Grünen, viele Wiesen, viel Wald prägt die Umgebung. Insgesamt ist das Hotel sehr komfortabel, das Zimmer ist sauber, das Bad ganz neu mit bodengleicher Dusche. Die Möblierung, ausser dem hervorragenden Bett, ist aber in die Jahre gekommen und sollte irgendwann ausgetauscht werden. Das Preis-Leistungsverhältnis beim Frühstücksbuffet ist eher mittelmässig, für den Preis von € 18.- hätte ich mir mehr Auswahl erwartet. Ein Aussenparkplatz vor dem Hotel kostet €5.-Das ist m.E. überzogen, die meisten Hotels nehmen für solche Parklätze keine zusätzlichen Gebühren. Ansonsten gibt es nichts zu beanstanden, ich würde das Hotel jederzeit weiter empfehlen.
Stayed 4 nights in May 2024

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nvt
Stayed 2 nights in May 2024