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Mercure Pontianak City Center

4.0 star property
Hotel in Pontianak with a health club and a sauna

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Photo gallery for Mercure Pontianak City Center

Outdoor pool
Exterior
Interior
Premium bedding, in-room safe, desk, soundproofing
Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • City view
  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • City view
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Premium bedding
Eco-friendly toiletries
Private bathroom
Hair dryer
  • City view
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124

What's nearby

  • Ayani Mega Mall - 2 min walk - 0.1 miles
  • Museum Provinsi Kalimantan Barat - 8 min walk - 0.5 miles
  • Gajah Mada Shopping Complex - 3 min drive - 1.6 miles
  • Alun Alun Kapuas - 4 min drive - 2.7 miles
  • Danau Sentarum National Park - 9 min drive - 3.6 miles

Getting around

  • Pontianak (PNK-Supadio) - 28 min drive

Restaurants

  • ‪Excelso - ‬3 min walk
  • ‪Marugame Udon - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪A&W - ‬3 min walk

About this property

Mercure Pontianak City Center

Upscale hotel in the business district
You can look forward to a terrace, shopping on site, and a garden at Mercure Pontianak City Center. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Ebony, offers breakfast, lunch, dinner, and pool views. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-in, free newspapers, and a porter/bellhop
Room features
All 265 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with satellite channels
  • Refrigerators, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 120,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for IDR 350000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 120000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Pontianak
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Frequently asked questions

Does Mercure Pontianak City Center have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mercure Pontianak City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Pontianak City Center?

Self parking is free at this property.

What time is check-in at Mercure Pontianak City Center?

Check-in start time: 2 PM; Check-in end time: 1:00 AM. After-hours check-in is not available.

What time is check-out at Mercure Pontianak City Center?

Check-out is at noon.

Does Mercure Pontianak City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 120000 per vehicle applies.

Where is Mercure Pontianak City Center located?

Located in the heart of Pontianak, this hotel is within a 10-minute walk of Ayani Mega Mall, Diguli Park, and Museum Provinsi Kalimantan Barat. Gajah Mada Shopping Complex and Vihara Bodhisatva Karaniya Metta are also within 3 mi (5 km).

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Mercure Pontianak City Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 109 reviews
Rating 8 - Good. 51 out of 109 reviews
Rating 6 - Okay. 19 out of 109 reviews
Rating 4 - Poor. 11 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities

Family stay

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024

6/10 Okay

Meli

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.
Stayed 4 nights in Dec 2024

6/10 Okay

RODERICK

Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Afriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles is daar oké voor 4 sterren en de prijs
Stayed 8 nights in Aug 2024

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voor een 4 sterren hotel was alles goed geregeld prijs verhouding service was goed
Stayed 2 nights in Aug 2024

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en voor 4 sterren goed hotel personeel aardig en behulpzaam
Stayed 1 night in Aug 2024

4/10 Poor

Ming chai

Liked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Ming chai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

John

Stayed 6 nights in Apr 2024

10/10 Excellent

Karolyn

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

RODERICK

Stayed 1 night in Mar 2023

10/10 Excellent

Mohamed

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Diana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021

4/10 Poor

Dyg Sapiah

Disliked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019