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Mercure Pontianak City Center

Property class: 4

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Photo gallery for Mercure Pontianak City Center

A modern hotel lobby with a reception desk, clocks displaying Tokyo, London, and New York times, and a large chandelier. - Mercure Pontianak City Center (Pontianak)
A modern living room with a red sofa set, a coffee table, and a decorative wall panel. - Mercure Pontianak City Center (Pontianak)
A hotel room with two beds, a desk, a chair, and a large window with curtains. - Mercure Pontianak City Center (Pontianak)
A hotel pool area with a geometric tile design, outdoor seating, and a modern building facade. - Mercure Pontianak City Center (Pontianak)
A person in a purple uniform holding a tray with a cup and saucer, in a room with a blurred background featuring a counter with lights. - Mercure Pontianak City Center (Pontianak)
You can look forward to a terrace, shopping on site, and a garden at Mercure Pontianak City Center. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Ebony, offers breakfast, lunch, dinner, and pool views. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a reading lamp, a purple armchair, and a small table with a book.

Deluxe Room, 1 King Bed

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room, 2 Twin Beds

A modern hotel room with a large bed, a desk, a chair, a purple ottoman, a mirror, and a wooden floor.

Deluxe Twin Room, 2 Twin Beds

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A modern hotel room with a bed, bedside tables, a TV, and a magazine on the table.

Superior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Pontianak, Mercure Pontianak City Center is in the city center and near the airport. Masjid Raya Mujahidin Pontianak (Landmark Grounds Only) and Saint Joseph Cathedral Sculpture Garden are local landmarks, and travelers looking to shop may want to visit Ayani Mega Mall and Gajah Mada Shopping Complex. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Pontianak travel guide
Map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124

What's nearby

  • Ayani Mega Mall
    2 min walk - 0.1 miles
  • Diguli Park
    8 min walk - 0.5 miles
  • Museum Provinsi Kalimantan Barat
    10 min walk - 0.6 miles
  • Gajah Mada Shopping Complex
    4 min drive - 1.6 miles
  • Masjid Raya Mujahidin Pontianak (Landmark Grounds Only)
    6 min drive - 2.3 miles

Getting around

  • Pontianak (PNK-Supadio)
    28 min drive

Restaurants

  • Marugame Udon
    3 min walk
  • KFC
    4 min walk
  • Starbucks
    4 min walk
  • A&W
    3 min walk
  • EXCELSO
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 120,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for IDR 350000.0 per night
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 120000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 8120103912465, 55110

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Mercure Pontianak City Center have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mercure Pontianak City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Pontianak City Center?

Check-in start time: 2 PM; Check-in end time: 1:00 AM. After-hours check-in is not available.

What time is check-out at Mercure Pontianak City Center?

Check-out is at noon.

Does Mercure Pontianak City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 120000 per vehicle applies.

Where is Mercure Pontianak City Center located?

Located in the heart of Pontianak, this hotel is within a 10-minute walk of Ayani Mega Mall, Taman Arboretum Sylva Untan, and Diguli Park. Museum Provinsi Kalimantan Barat and Masjid Raya Mujahidin Pontianak (Landmark Grounds Only) are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Pontianak City Center Reviews

7.8

Good

8.2

Cleanliness

8.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 117 reviews
Rating 8 - Good. 53 out of 117 reviews
Rating 6 - Okay. 20 out of 117 reviews
Rating 4 - Poor. 11 out of 117 reviews
Rating 2 - Terrible. 2 out of 117 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice premier hotel. Everything we expect of a top hotel. Large clean room with all amenities. Great big clean shower-toilet. Walk 50m to grand mall. Safe area. Enjoyed my stay here.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
room good
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Family stay

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to mega mall Quiet and nice room Breakfast are alright
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔な客室だった。スタッフの対応も真摯で温かかった。
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が真摯だった
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
朝食はインドネシア料理がメイン。 もう少し色々な料理があると助かる。 他の口コミにもあったが、客室のドアが開きにくい。
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles is daar oké voor 4 sterren en de prijs
Stayed 8 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voor een 4 sterren hotel was alles goed geregeld prijs verhouding service was goed
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en voor 4 sterren goed hotel personeel aardig en behulpzaam
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness
シャワーのお湯がなかなか出ず、セーフティボックスげ壊れてました。
Stayed 2 nights in Jul 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near mall

Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

很好， 但是開門關門的時候會有很大的噪音， 感覺是當地人的習慣。
Stayed 4 nights in Feb 2019
Verified review

8/10 Good

Liked: Room comfort

タクシーの手配は早めに

少し古い建物のようでしたが問題ありませんでした。 この街にはタクシーがほとんどなく、ホテルから外出する時もタクシーが来るまで20分待つことになりました。
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

OK hotel for a couple of days

Very friendly staff, and OK for a couple of nights. Expect nothing from the fitness center, but fine small recreation area with pool and good facilities in the neighborhood. Good wifi.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018