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ibis Pontianak City Center

3.5 star property
Hotel in Pontianak with a 24-hour front desk and a restaurant

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Photo gallery for ibis Pontianak City Center

Lobby sitting area
Reception
Exterior
Lunch and dinner served, international cuisine
Premium bedding, in-room safe, desk, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Pillow menu
Premium bedding
Hydromassage showerhead
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Pillow menu
Premium bedding
Hydromassage showerhead
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Jl Jendral Ahmad Yani #81, Pontianak, West Kalimantan, 78124

What's nearby

  • Museum Provinsi Kalimantan Barat - 2 min walk - 0.1 miles
  • Ayani Mega Mall - 5 min walk - 0.3 miles
  • Gajah Mada Shopping Complex - 18 min walk - 1.0 mile
  • Alun Alun Kapuas - 3 min drive - 2.5 miles
  • Danau Sentarum National Park - 8 min drive - 3.4 miles

Getting around

  • Pontianak (PNK-Supadio) - 27 min drive

Restaurants

  • ‪Excelso - ‬7 min walk
  • ‪Ayam Penyet Bu Nina Cabang Perdana - ‬8 min walk
  • ‪Marugame Udon - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪D'Bamboo - ‬16 min walk

About this property

ibis Pontianak City Center

Property highlights
Consider a stay at ibis Pontianak City Center and take advantage of a garden, laundry facilities, and a bar. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Ibis Kitchen, offers lunch, dinner, and light fare. In addition to a business center and free babysitting, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • An elevator, luggage storage, and a water dispenser
Room features
All 182 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 32-inch LED TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM on request
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 90,000 for adults and IDR 45,000 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ibis Kitchen

Things to do

  • Bicycle rentals

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 90000 for adults and IDR 45000 for children
  • Airport shuttle fee: IDR 150000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

ibis Pontianak City Center Hotel
ibis Pontianak City Center
ibis Pontianak City Center Hotel
ibis Pontianak City Center Pontianak
ibis Pontianak City Center Hotel Pontianak

Frequently asked questions

Is ibis Pontianak City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at ibis Pontianak City Center?

Self parking is free at this property; nearby parking is also free.

What time is check-in at ibis Pontianak City Center?

Check-in start time: 2:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at ibis Pontianak City Center?

Check-out is at noon. Late check-out is available for a fee.

Does ibis Pontianak City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–6:00 PM on request. A fee of IDR 150000 per vehicle applies.

Where is ibis Pontianak City Center located?

Situated in Pontianak, this hotel is within a 5-minute walk of Museum Provinsi Kalimantan Barat and Ayani Mega Mall. Diguli Park and Gajah Mada Shopping Complex are also within 1 mi (2 km).

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ibis Pontianak City Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 22 out of 41 reviews
Rating 8 - Good. 13 out of 41 reviews
Rating 6 - Okay. 5 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful!

All went well!
Stayed 1 night in Aug 2022

6/10 Okay

Matthew and Yovita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good deal in Pontianak

The stay was excellent the hotel nice and new. I would have preferred a small fridge in the room. And with the Breakfast buffet it would seem normal to have milk available for coffee and teas. We did ask for milk and it was delivered anyway which was good. I guess some bread to toast and jam etc would be nice for the western palette as dishes with chilli for breakfast is a bit confronting day after day.
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Pontianak

Hotel nya bersih dan tenang, berdekatan dgn A.Yani Mal Pontianak, namun agak jauh dari pusat kuiiner disekitar Jl.Gaah Mada.. Secara keseluruhan is oke..
Stayed 4 nights in Mar 2024

2/10 Terrible

Tsz Yan

Stayed 1 night in Aug 2023

8/10 Good

YEOJOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lokasi pusat kota, pusat perbelanjaan hanya berjarak 2 menit.
Stayed 1 night in Apr 2022

10/10 Excellent

Effendi Halim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Joty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Badrul, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean room, great customer service and great experience staying here
Stayed 2 nights in Feb 2020

6/10 Okay

OKYOB

Liked: Cleanliness
Disliked: Staff & service

the horrible checkin process!

Check-in process was too long because the staff received my passport and kept handling other customers before giving my room key! I received the key finally but didn’t give my passport! And I should go again! The room was also problematic because I booked twin room, but it was double bed room! The check in process was the worst in my frequent trip to Pontianak! The room itself was good as usual!
Stayed 1 night in Feb 2020

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Jan 2020

8/10 Good

Murdiati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ibis is the best

Sangat memuaskan menginap di ibis hotel pelayanan ramah dan baik, kebersihan ok, kenyamana ok, tp buntuk makanan saya kurang tahu ya krn saya tidak pernah ikut sarapan, tp untuk keseluruhan is the best
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the staff is great. Also the staff from the kitchen helped us to keep our food in their kitchen freezer, which helped a lot.
Stayed 1 night in Sep 2019

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à Pontianak

Très bel.Hôtel conforme aux standards des hôtels Ibis!
Stayed 1 night in Aug 2019

6/10 Okay

YUNG

Liked: Cleanliness, staff & service, property conditions & facilities

值得一試.

飯店設備很新, 服務人原客氣有禮. 但房間內沒有冰箱, house keeping 打掃有點馬虎, 很多地方沒做 (杯子沒洗, 茶包沒補充). 訓練與考核待加強.
Stayed 4 nights in Jul 2019

6/10 Okay

Janet, Hong Kong

Room is generally for a simple stay. Cleanness could be improved as bathroom or room could be very dusty that housekeeping did not clean thoroughly. Could find rubbish under the bed during first night of stay. Toilet paper was not refilled. Have to ask for it.
Stayed 6 nights in Jun 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above expectations

Above expectations. Food was good taste.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Good Staff were not responsive to laid back- had to wait to order, wait for order. Buffet breakfast was below average
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Sehr nett u hilfsbereit Klares design Good view Tolles Frühstück
Stayed 12 nights in May 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

wilaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a new property and everything worked. The location was ideal, being on the main road in Pontianak. Improvements could be made on the information available on tourist attractions in the city. Otherwise a highly-recommended hotel.
Stayed 2 nights in Apr 2019