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ibis Pontianak City Center

Property class: 3.5

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Photo gallery for ibis Pontianak City Center

A spacious lobby with a modern staircase, comfortable seating, and a large window offering a view of the outdoors. - ibis Pontianak City Center (Pontianak)
A reception desk with three staff members in red uniforms, a flat-screen TV above the counter, and a sign indicating 'Priority Welcome'. - ibis Pontianak City Center (Pontianak)
A hotel room with two beds, wooden headboards, and bedside lamps. - ibis Pontianak City Center (Pontianak)
A multi-story hotel with a red and white facade, large windows, and a visible restaurant on the ground floor. - ibis Pontianak City Center (Pontianak)
A modern lobby with seating areas, a reception desk, and a display case. - ibis Pontianak City Center (Pontianak)
You can look forward to a garden, laundry facilities, and a bar at ibis Pontianak City Center. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Ibis Kitchen, offers lunch, dinner, and light fare. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and free babysitting.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, wooden headboards, and bedside lamps.

Standard Room, 2 Twin Beds

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Pontianak is home to ibis Pontianak City Center. Ayani Mega Mall and Gajah Mada Shopping Complex are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Danau Sentarum National Park and Diguli Park. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Pontianak travel guide
Map
Jl Jendral Ahmad Yani #81, Pontianak, West Kalimantan, 78124

What's nearby

  • Museum Provinsi Kalimantan Barat
    2 min walk - 0.1 miles
  • Ayani Mega Mall
    5 min walk - 0.3 miles
  • Taman Arboretum Sylva Untan
    13 min walk - 0.7 miles
  • Masjid Raya Mujahidin Pontianak (Landmark Grounds Only)
    15 min walk - 0.8 miles
  • Gajah Mada Shopping Complex
    20 min walk - 1.1 miles

Getting around

  • Pontianak (PNK-Supadio)
    27 min drive

Restaurants

  • Pondok Le Sahang
    6 min walk
  • Ayam Penyet Bu Nina Cabang Perdana
    8 min walk
  • Terrazza Cafe
    3 min walk
  • Starbucks
    4 min walk
  • KFC
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM on request
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 90,000 for adults and IDR 45,000 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ibis Kitchen

Things to do

  • Bicycle rentals

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MastercardVisa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 90000 for adults and IDR 45000 for children
  • Airport shuttle fee: IDR 150000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is ibis Pontianak City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at ibis Pontianak City Center?

Check-in start time: 2:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at ibis Pontianak City Center?

Check-out is at noon. Late check-out is available for a fee.

Does ibis Pontianak City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–6:00 PM on request. A fee of IDR 150000 per vehicle applies.

Where is ibis Pontianak City Center located?

Situated in Pontianak, this hotel is within a 5-minute walk of Museum Provinsi Kalimantan Barat and Ayani Mega Mall. Diguli Park and Taman Arboretum Sylva Untan are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Pontianak City Center Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 26 out of 48 reviews
Rating 8 - Good. 15 out of 48 reviews
Rating 6 - Okay. 6 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

Reviews

Verified review

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities
Room is clean but a little dated. Bathroom is small. However, the bed was comfortable and I appreciate the bolsters (as an Asian person).
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with short walking distance to Mega Mall, complete bathroom necessities. Small bathroom and no cooler, great for short stay
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Lusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful!

All went well!
Stayed 1 night in Aug 2022
Verified review

8/10 Good

JAMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet a distance from city Centre. High volume traffic area.
Stayed 3 nights in Sep 2018
Verified review

6/10 Okay

Matthew and Yovita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good deal in Pontianak

The stay was excellent the hotel nice and new. I would have preferred a small fridge in the room. And with the Breakfast buffet it would seem normal to have milk available for coffee and teas. We did ask for milk and it was delivered anyway which was good. I guess some bread to toast and jam etc would be nice for the western palette as dishes with chilli for breakfast is a bit confronting day after day.
Stayed 7 nights in Aug 2021
Verified review

6/10 Okay

CHUAN-CHIH GEORGE

Liked: Amenities
Non smoking room smells of cigarette smoke.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Pontianak

Hotel nya bersih dan tenang, berdekatan dgn A.Yani Mal Pontianak, namun agak jauh dari pusat kuiiner disekitar Jl.Gaah Mada.. Secara keseluruhan is oke..
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lokasi pusat kota, pusat perbelanjaan hanya berjarak 2 menit.
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Badrul

Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean room, great customer service and great experience staying here
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

OKYOB

Liked: Cleanliness
Disliked: Staff & service

the horrible checkin process!

Check-in process was too long because the staff received my passport and kept handling other customers before giving my room key! I received the key finally but didn’t give my passport! And I should go again! The room was also problematic because I booked twin room, but it was double bed room! The check in process was the worst in my frequent trip to Pontianak! The room itself was good as usual!
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Murdiati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ibis is the best

Sangat memuaskan menginap di ibis hotel pelayanan ramah dan baik, kebersihan ok, kenyamana ok, tp buntuk makanan saya kurang tahu ya krn saya tidak pernah ikut sarapan, tp untuk keseluruhan is the best
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the staff is great. Also the staff from the kitchen helped us to keep our food in their kitchen freezer, which helped a lot.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à Pontianak

Très bel.Hôtel conforme aux standards des hôtels Ibis!
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

YUNG

Liked: Cleanliness, staff & service, property conditions & facilities

值得一試.

飯店設備很新, 服務人原客氣有禮. 但房間內沒有冰箱, house keeping 打掃有點馬虎, 很多地方沒做 (杯子沒洗, 茶包沒補充). 訓練與考核待加強.
Stayed 4 nights in Jul 2019
Verified review

6/10 Okay

Janet

Room is generally for a simple stay. Cleanness could be improved as bathroom or room could be very dusty that housekeeping did not clean thoroughly. Could find rubbish under the bed during first night of stay. Toilet paper was not refilled. Have to ask for it.
Stayed 6 nights in Jun 2019
Verified review

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above expectations

Above expectations. Food was good taste.
Stayed 4 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness
Good Staff were not responsive to laid back- had to wait to order, wait for order. Buffet breakfast was below average
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Sehr nett u hilfsbereit Klares design Good view Tolles Frühstück
Stayed 12 nights in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a new property and everything worked. The location was ideal, being on the main road in Pontianak. Improvements could be made on the information available on tourist attractions in the city. Otherwise a highly-recommended hotel.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Saripin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfort to stay, very good location
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and New property with great location (Close to shopping mall)
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Lokasi dekat dg mall, pelayanan memuaskan, akan balik lg saat ke pontianak
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to Ayani Mega Mall.
Stayed 4 nights in Jan 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
가격이 저렴하고, 직원들이 매우친절합니다. 호텔은 2018년 9월에 오픈한 새건물임 폰티아낙여행중에 가본호텔중에 가장 좋았습니다.
Stayed 6 nights in Jan 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The close proximity to city's attractions, really worth to stay during your trip in Pontianak
Stayed 3 nights in Dec 2018