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Golden Tulip Pontianak

Property class: 4

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Photo gallery for Golden Tulip Pontianak

A hotel room with two beds, a nightstand, a desk, and a chair. - Golden Tulip Pontianak (Pontianak)
A children's play area with a slide and a castle-like structure. - Golden Tulip Pontianak (Pontianak)
A hotel reception area with a marble counter, a duty manager desk, and a wall-mounted TV. - Golden Tulip Pontianak (Pontianak)
An indoor pool area with a play structure, slides, and colorful play figures. - Golden Tulip Pontianak (Pontianak)
A gym with treadmills, exercise bikes, and a mirrored wall. - Golden Tulip Pontianak (Pontianak)
Take advantage of a poolside bar, a terrace, and a coffee shop/cafe at Golden Tulip Pontianak. Treat yourself to a facial, a massage, or a body scrub at Dedari, the onsite spa. The on-site international cuisine restaurant, Branche, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Queen Room

A bathroom with a white sink, a mirror, and a towel rack.

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, and a plain wall.

Deluxe Double Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, a wooden headboard, a bedside table with a lamp, and a view of the outdoors.

Deluxe Twin Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room

A neatly made bed with white linens in a hotel room.

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room

A modern bathroom with a white sink, a large mirror, and a door visible in the reflection.

Superior Twin Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Executive Double Room

A hotel room with a large bed, a bedside table with a phone and a lamp, a chair, and a view of the outside through a window with curtains.

Executive Double Room

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Twin Room

A hotel room with two beds, a nightstand, a desk, and a chair.

Executive Twin Room

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room (Room Only)

A neatly made bed with white linens in a hotel room.

Superior Double Room (Room Only)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room (Room Only)

A modern bathroom with a white sink, a large mirror, and a door visible in the reflection.

Superior Twin Room (Room Only)

8.0 out of 10
Very good
(1 review)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Pontianak, Golden Tulip Pontianak is in the city center. Kapuas Indah Building and Istana Kadriyah are local landmarks, and the area's natural beauty can be seen at Danau Sentarum National Park and Kapuas Riverfront Park. Visit our Pontianak travel guide
Map
Jalan Teuku Umar No. 39 West, Kel.Darat Sekip, Pontianak, West Kalimantan, 78117

What's nearby

  • Gajah Mada Shopping Complex
    15 min walk - 0.8 miles
  • Kapuas Indah Building
    20 min walk - 1.1 miles
  • Vihara Bodhisatva Karaniya Metta
    20 min walk - 1.1 miles
  • Kapuas Riverfront Park
    4 min drive - 1.2 miles
  • Ayani Mega Mall
    6 min drive - 3.2 miles

Getting around

  • Pontianak (PNK-Supadio)
    16 min drive

Restaurants

  • Sidedoors Coffee & Cakery
    2 min walk
  • Nutricula Coffee
    5 min walk
  • Franco's Cafe
    3 min walk
  • Kebab turki
    1 min walk
  • golden tulip essential pontianak
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Branche
  • Copacabana

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Library

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6,394 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 55110, 8120113212569

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Golden Tulip Pontianak have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Golden Tulip Pontianak pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Golden Tulip Pontianak?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Golden Tulip Pontianak?

Check-out is at noon.

Where is Golden Tulip Pontianak located?

Located in the heart of Pontianak, this spa hotel is within 1 mi (2 km) of Gajah Mada Shopping Complex, Vihara Bodhisatva Karaniya Metta, and Kapuas Indah Building. Kapuas Riverfront Park and Museum Provinsi Kalimantan Barat are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Golden Tulip Pontianak Reviews

8.0

Very Good

8.0

Cleanliness

4.6

Location

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 18 out of 37 reviews
Rating 8 - Good. 8 out of 37 reviews
Rating 6 - Okay. 5 out of 37 reviews
Rating 4 - Poor. 3 out of 37 reviews
Rating 2 - Terrible. 3 out of 37 reviews

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and great variety of food during breakfast..
Stayed 2 nights in Nov 2017
Verified review

10/10 Excellent

Jeremy

Liked: Amenities
Great hotel with love music, a simple gym and AMAZING food!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value, good location.

Stayed for four nights. Very friendly staff. Breakfast included.
Verified review

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was always amazing stay at Golden Tulip. The room and amenities was amazing. Cleanliness also on top!.
Stayed 3 nights in Sep 2021
Verified review

6/10 Okay

andi

Liked: Cleanliness, property conditions & facilities

Good

Noisy neighbourhood.. breakfast is good
Verified review

8/10 Good

Satish

Liked: Cleanliness, staff & service, room comfort

Very Comfortable

The area where the hotel was situated is a bit outside the town. At night the area is lonely Nearby hotel were mostly office area. Since I went on Chinese New year holiday eve I may be completely wrong. But not a hotel you stay if you want neighborhood to be busy Other than that it was a nice hotel
Verified review

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel, awful place

Nice modern hotel in an area of terrible traffic, almost impossible to cross the road. The pavements are in very bad condition, and next to canals (open sewers) that stink. We could not walk anywhere.
Stayed 1 night in Feb 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service

4 star minus

the staff was kind of funny, but not necessarily friendly
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

QUALITY OF ONE STAR HOSTEL

DRUNK PEOPLE PARTYING ON THE FLOOR ALL NIGHT, EXTREMELY NOISY, AT 5 am THEY RANG MY DOORBELL AND RAN AWAY. STAFF EITHER UNWILLING OR UNABLE TO TELL THE DRUNKARDS TO BE QUIET.
Verified review

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

so so

the staff is particularly unfriendly
Verified review

8/10 Good

Alfred

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel but very annoying laundry service

Overall this hotel is Ok. It’s their laundry service was failed me. I think their way of work and coordination was really really bad.
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sometimes it gets noisy especially when the hotel is hosting functions. The bar outside can be loud too. If you want quiet place, this is not for you. The room door is also not sound-proof. Anyone yelling in the corridor will be very audible in your room.
Stayed 5 nights in Mar 2022
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

poor housekeeping

poor houskeeping
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & central location

I asked for non-smoking when making reservation and even remind it in the Special request but the Receptionist informed me that room was not available and admitted that the reservation dept failed to book the correct type of room. But in the end, she said she “upgraded” my room so I can get a non-smoking room. Well, the upgraded room was no different from the room I booked in the first place but at least I still get the non-smoking room. Arrived at 11 pm, Hotel was full of people patronizing the cafe in the lobby. Room was clean. It was a quick overnight stay so overall was FINE.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no room service, staff doesn't speak English etc.

the room service is not working. the staff simply pretends to not speak English, if they do not want to work. Both TV and WIFI weren't working well. I finally caught the staff playing around with it. I couldn't find out, why they did that. They were apologizing a thousand time. It felt, as if they were envious at their customers consuming the media.
Verified review

6/10 Okay

Ian

Well done Bella!

First of all, I would like to thank all the staff from Golden Tulip Pontianak! I was checked in to a room with soiled toilet, got a mobile phone taken at the swimming pool by another guest at the hotel (I got it back thanks to Denny), laundry service that forgets to send my shirts back, room service staff who forgets to open my beer after sending it to my room and several other hiccups. Having said that, I have to single out one very special staff who is THE game changer, whom have made this trip a wonderful and memorable one instead of an unpleasant nightmare. Her name is Bella! I would have given a lower rating if not for for Bella's warm and thoughtful hospitality. It is very often that the special moments you encounter is not because of the hotel facilities but the people running the place. I am not going to repeat what the guests here on TripAdvisor have already written about the facilities. Will I return to stay here should I visit Pontianak again? A definite yes! Thank you once again to Golden Tulip Pontianak especially to Bella!
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Really good hotel! If you have experienced ‘4 star international luxury/business hotels’ in provincial Indonesian cities you are in for a very pleasant surprise here. All staff I encountered were pleasing and helpful. The general features of the hotel are good, although when there is a band in the large reception level bar it is rather noisy in the rest of the lobby area. Reception efficiently arranged cars for me on several occasions. The reception staff can understand simple English and as a non-Indonesian speaker I had no problem with any requests. The Cinimon restaurant served me a very tasty and interesting nasi goreng with chicken sate. Breakfast was excellent with a wide range of dishes - the fried, the spicy, omelettes, noodle and rice dishes, salads and various pastries including freshly made pancakes and waffles. There could be a wider selection of fruits, just three with only two one morning. However, an impressive breakfast offering. Room was a standard type with a shower in the bathroom. All things worked, shower good. Two large towels but no small ones. Bed comfy. Air conditioning effective. I stayed twice; first had city view and the second an small internal courtyard. The only obtrusive noise was a 4.00am called to prayer but that’s inescapable in many Indonesian cities. I heard this over two nights in the city view room but nothing in the other room I stayed in. I would happily here again.
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Willem

Liked: Cleanliness, amenities, property conditions & facilities
Kamer is schoon en netjes goede service alleen soms douche water its te koud voor. Mij
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

naoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広くは無かったが、清潔感がありました。 部屋からの夕日は美し過ぎて、街の眺めも良かったです。 朝食はとても美味しく、デザートもどれも全て美味しかったです。 夜は近くのレストランで食事し、戻ってきてラウンジでお酒を飲みました。 近隣にローカルレストランが沢山あるので良かったし、ホテルではお酒も飲めて良かったです。 また、スタッフの方々皆さん親切にしてくれて、滞在中気分よく過ごす事ができました。
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Willem

Liked: Cleanliness, property conditions & facilities
Goed hotel leuke plek overal dichtbij
Stayed 9 nights in May 2025
Verified review

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities
Mooi hotel alles goed geregeld ontbijt is oké ligging goed en nette kamers
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi hotel misschien wel beste van pontinac
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities
Mooi 4 sterren hotel kamers netjes en ontbijt is ook top
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ik vind het een uitstekend hotel, vriendelijke bediening, goede bedden, goed eten
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accueil, chambre spacieuse, le calme, les équipements de l’hôtel, les 2 restaurants. Négatif ???
Stayed 8 nights in Feb 2019