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Whales Bay Hotel

4.0 star property

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Terrace/patio - Whales Bay Hotel (Ponta Delgada)
Apartment, 1 Bedroom (2 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout drapes - Whales Bay Hotel (Ponta Delgada)
Penthouse, 2 Bedrooms (4 Adults + 2 Children) | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher - Whales Bay Hotel (Ponta Delgada)
Apartment, 2 Bedrooms (4 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout drapes - Whales Bay Hotel (Ponta Delgada)
Aerial view - Whales Bay Hotel (Ponta Delgada)
Whales Bay Hotel offers an upscale, family-friendly atmosphere. Guests can relax on sun loungers by the seasonal pool or book a massage at the Wet Zone spa. The aparthotel provides free in-room WiFi and on-site shopping, balancing relaxation and entertainment perfectly.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

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Showing 3 of 3 rooms

View all photos for Apartment, 1 Bedroom (2 Adults + 2 Children)

Apartment, 1 Bedroom (2 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout drapes

Apartment, 1 Bedroom (2 Adults + 2 Children)

  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms (4 Adults + 2 Children)

Apartment, 2 Bedrooms (4 Adults + 2 Children) | Extra beds

Apartment, 2 Bedrooms (4 Adults + 2 Children)

  • Garden view
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Penthouse, 2 Bedrooms (4 Adults + 2 Children)

Penthouse, 2 Bedrooms (4 Adults + 2 Children) | In-room safe, individually furnished, desk, blackout drapes

Penthouse, 2 Bedrooms (4 Adults + 2 Children)

  • Sea view
  • 149 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Ponta Delgada, Whales Bay Hotel is by the sea. Vista do Rei Viewpoint and Ponta da Ferraria Lighthouse are notable landmarks, and the area's natural beauty can be seen at Praia do Populo and Lagoa das Sete Cidade. Traveling with kids? Don't miss Antonio Borges Garden. Visit our Ponta Delgada travel guide
View more Aparthotels in Ponta Delgada
Map
Canada do Terreiro, São Vicente Ferreir, Ponta Delgada, 9545-520

What's nearby

  • Aerial view Povoacao townscape, Azores
    Ponta Delgada Harbour
    19 min drive - 9.1 miles
  • Day image of the arches of the city gates in Ponta Delgada-sao miguel-açores
    Ponta Delgada City Gates
    19 min drive - 9.1 miles
  • São Vicente Ferreira Natural Pools
    10 min walk - 0.6 miles
  • Antonio Borges Garden
    16 min drive - 8.4 miles
  • University of the Azores
    17 min drive - 8.6 miles

Getting around

  • Joao Paulo II Airport (PDL)
    18 min drive

Restaurants

  • Burger King
    15 min drive
  • O Chocolatinho
    10 min drive
  • McDonald's
    15 min drive
  • Restaurante da Associação Agricola de São Miguel
    12 min drive
  • Botequim Açoriano
    8 min drive

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Property amenities

Beach

  • Beach towels

Pool/Spa

  • Couples treatment rooms
  • Full-service spa
  • Hot tub
  • Massage
  • Pool loungers
  • Seasonal outdoor pool
  • Steam room
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children's games
  • Free crib
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Mixer
  • Stovetop
  • Toaster
  • Toaster oven

Dining

  • Champagne service

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • LED TV with cable channels
  • TV in common areas

Outdoor areas

  • Garden
  • Lanai
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Guidebooks
  • Limited housekeeping
  • Limited-hour front desk
  • Luggage storage
  • Mobile key entry
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the boardwalk/promenade
  • Near the sea

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Health club
  • Mini golf
  • Shopping
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 15 units
  • 3 floors
  • Bicycle rentals
  • Garden
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

The seasonal pool will be open from May 01 to October 31
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Whales Bay Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Whales Bay Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Whales Bay Hotel?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Whales Bay Hotel?

Check-out is at 11 AM.

Where is Whales Bay Hotel located?

Located by the sea, this family-friendly aparthotel is within 9 mi (15 km) of Batalha Golf Course, Antonio Borges Garden, and Ponta Delgada City Gates. Vista do Rei Viewpoint and Praia do Populo are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Whales Bay Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.0

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 97 out of 118 reviews
Rating 8 - Good. 15 out of 118 reviews
Rating 6 - Okay. 3 out of 118 reviews
Rating 4 - Poor. 3 out of 118 reviews
Rating 2 - Terrible. 0 out of 118 reviews

Reviews

Verified

10/10 Excellent

barb

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, kitchen Beautiful balcony and pool
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Harold

Liked: Cleanliness, amenities, communication
Spacious clean room, great and helpful staff
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, room comfort, communication

Pleasant stay

Good facilities incl a heated pool.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jeffry

Liked: Cleanliness, amenities, property conditions & facilities, communication
we really love the place- love the tranquility and scenery
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Rime

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful & affordable hotel, nice staff, very clean and calm environment
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
The Whales Bay hotel is highly recommended. The place was very nice and clean. We enjoyed swimming in the pool and even got into the jacuzzi for a few minutes. The location is nice also as it is out in a quieter area but still only about 25 minutes t Ponta Delgada. The only thing missing was a nice breakfast.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved our stay there. So quiet and clean. The staff was so friendly. Would recommend this to anyone!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

ANTHONY

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay at Whales Bay Hotel was quite wonderful. We loved every aspect of it. The appartments and the common areas are all kept spotlessly clean. The reception staff were really heplful and knowledgeable about the islands. The hot tub and the steam/sauna was a highlight of our day. There is nothing about the accomodation we did not like. We will very probably book again next year.
Stayed 14 nights in Oct 2025
Verified

10/10 Excellent

Laura

What an amazing Hotel

From booking to check out the hotel staff were friendly and helpful with all questions. The hotel was clean and so many amazing things to do.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Anabela Anhanha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stay in the hotel for two weeks and enjoy every single moment. Nice place very clean. Staff Very polite, courteous, and professional. definitely it’s a place to go back. Enjoy the pool.
Stayed 17 nights in Jul 2025
Verified

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities, communication
Lovely pool and nice apartment suite
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Alireza

Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel/apartment because it has a fully stocked kitchen, beautiful location near the ocean, free parking, pleasant, and courteous staff and away from the hustle and bustle of downtown and only 10–15 minutes car ride away. there is a supermarket about five minutes drive and a few bars and restaurants around. and on top of it, the daily price is reasonable.
Stayed 14 nights in May 2025
Verified

10/10 Excellent

Ana C

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful property for families. An easy 20 minute drive from the airport, it’s located in a small village. Spacious, clean and modern apartments with a great pool. We loved it!
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Vadym

Liked: Cleanliness, room comfort, communication

Perfect stay

The stay at this gotelnwss great. It’s locatrd near the beach, view from an apparent was incredible. There are all kitchen amenities that you wull need.
Stayed 9 nights in Oct 2023
Verified

10/10 Excellent

Jaclyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were thrilled with this property for a family of four. The views from the penthouse apartment were incredible. Lots of space, super clean and anything you could need was in the apartment. You need a rental car for this area but it was so peaceful and scenic. Incredible walking trails right outside the complex. We enjoyed the spa amenities and pool every night! I would highly recommend Whales Bay!
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room and its amenities were great and everything was very clean. Parking was easy. All the staff were super friendly and communication was always quick and easy with them, before and during the stay. We had casually mentioned to one of them that we were on anniversary, and our last day they sent a gift basket for us as a surprise! Would definitely stay here again.
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had the penthouse room 301 and it was fantastic. It was modern, open, clean and bright with ample space. The view was fantastic. The staff were very helpful and accommodating. There are only a couple of walkable food options, but it was worth it. Highly recommend.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

vahap

Liked: Cleanliness, property conditions & facilities, communication
Clean and quite
Stayed 6 nights in May 2024
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, room comfort, communication

Lovely honeymoon stay

We spent part of our honeymoon trip at the Whales Bay apartment hotel and loved every moment! They even greeted us with special honeymoon decorations in our apartment. This is a lovely location to stay at if you’re looking for apartment style accommodations to be able to do your own cooking while enjoying hotel amenities. We will be back!
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, room comfort, communication

Lovely place

It was a welcome site after traveling and having the flight cancelled. It was so nice , clean, and comfortable. I wish I could have stayed longer. The night desk person was so VERY helpful. He deserves a raise.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Douglas Vernon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Not crowded like Ponta Delgada. Is in a residential area, with a 2 minute walk to the shoreline. Nice area to walk along shore, a small ocean bay with a swimming within a 10 minute walk. Stayed on the second floor, they advertise you dont have a ocean view, but ocean was viewable as well a shore line to the west. Very clean, modern and quiet.
Stayed 5 nights in Apr 2024
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, communication
Disliked: Room comfort
Great location nearby the ocean and great natural pool. Excellent Swimming pool in the hotel. Very clean and well equiped appartment. Nice shower. Nice staff. Probably a wonderful place for family with kids but not suited for friends or couple with no kids since walls are paper-thin and bedrooms are on the corridor, stairs and elevator side… 20 meters from the ocean but only a few appartments have an ocean view.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, communication
Spacious, clean, well appointed apartment with a huge balcony. Beds were comfortable and shower was hot with good pressure. Kitchen area was well equipped. Seats at island were too low to be useable. Area in track between 2 glass doors in shower exhibited some black mold. Other than that the apartment was perfect. Could have used some racks for the luggage, but we managed. The wet area of the hotel was very nice. The pool was a great temperature and very clean and refreshing. The sauna and steam worked flawlessly and were spotless. The jacuzzi was disappointing though. Not hot enough and the jets were lackluster with no air blended in. Seemed like it wasn’t functioning properly. Both the gentleman and the young lady manning the front desk were very friendly and helpful. They seemed genuinely glad to have us staying at their beautiful property. The grounds were well maintained and lush. A beautiful resort to spend some time.
living Room #203
Bathroom
Bedroom
Bedroom
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, communication
Nice hotel with a beautiful backdrop in a quiet local neighborhood. The hotel is gated, so it feels safe, and there is plenty of parking. The staff was wonferful - always willing to help any way they could, however the desk is not staffed 24/7, so getting a hold of someone wasnt always possible. The room was spacious and well stocked, however not the most updated/new (coffee maker leaked water, microwave door stuck, ice cune tray was broken, sliding glass door to patio was very hard to open). The property had a lovely view and a nice infinity-style pool, however the other "amenities" were minimal. The gym was very small and some of the machines did not work, there was not an on-site spa as mentioned, and the hot tub and sauna were not working at the time. The only "extra" that was really available was the steam room type area. Overall, the location, view, and staff were lovely (very quiet area without much around - but there is a mercado, gas station, and a couple small local restaurants; not walkable. Ocean views walkable from hotel). The room was certainly sufficient but could use a few upgrades and the amenities were definately lacking compared to what was advertised. All that being said, our experience at Whale's Bay was good and we would stay there again - decent value for the money.
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Fraser

Liked: Cleanliness, check-in, communication, listing accuracy
Clean, kitchen had everything that was needed. Sea views. Staff so helpful, above and beyond what was expected. Use of hot tub, swimming pool, sauna, turkish steam room and gym. Even a playroom for kids. Only issue was that the laundry was really expensive. A washing machine available to guests would have been useful even with a charge.
Stayed 10 nights in Apr 2026