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Hotel Ciudad de Ponferrada, Ascend Hotel Collection

Property class: 4

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Photo gallery for Hotel Ciudad de Ponferrada, Ascend Hotel Collection

A modern interior with a central staircase, glass railings, and a mezzanine level with seating. - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)
A modern interior with a curved staircase, a red sofa, a black ottoman, and a pink armchair. - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)
A modern hotel lobby with a large abstract wall art, a dining area with tables and chairs, and a staircase leading to upper floors. - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)
A modern hotel room with a large bed, a TV, a desk, and a view of the city. - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)
A multi-level atrium with a central staircase, glass railings, and a seating area with round tables. - Hotel Ciudad de Ponferrada, Ascend Hotel Collection (Ponferrada)
You can look forward to a terrace, a coffee shop/cafe, and a garden at Hotel Ciudad de Ponferrada, Ascend Hotel Collection. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and 2 bars.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two nightstands, a wooden headboard, and a mirror.

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A double bed with two pillows, a bedside table with a lamp, and a wall-mounted artwork.

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, two nightstands, a wooden headboard, and a mirror.

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING BED NON SMOKING

  • Sleeps 4
  • Free WiFi

DOUBLE NON SMOKING

  • Sleeps 4
  • Free WiFi

About the neighborhood

Ponferrada is home to Hotel Ciudad de Ponferrada, Ascend Hotel Collection. Bodega del Abad and 13 Viñas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Parque del Temple and River Beach of Villafranca del Bierzo. Castro Bergidum and Alameda Garden are also worth visiting. Visit our Ponferrada travel guide
Map
Av. Ronda Norte, nº 5, Ponferrada, León, 24400

What's nearby

  • Museo de la Energía
    7 min drive - 1.6 miles
  • Basilica de la Encina
    10 min drive - 2.3 miles
  • Castillo de los Templarios
    14 min drive - 2.3 miles
  • Museo del Bierzo
    14 min drive - 2.3 miles
  • Plaza del Ayuntamiento
    14 min drive - 2.5 miles

Getting around

  • Ponferrada Station
    4 min drive

Restaurants

  • McDonald's
    3 min drive
  • Burger King
    10 min walk
  • Hotel Ponferrada Plaza
    19 min walk
  • Yunke Factory
    11 min walk
  • Museo Jungle
    3 min drive

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  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 13 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Hotel Ciudad de Ponferrada, Ascend Hotel Collection pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Ciudad de Ponferrada, Ascend Hotel Collection?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Ciudad de Ponferrada, Ascend Hotel Collection?

Check-out is at noon.

Where is Hotel Ciudad de Ponferrada, Ascend Hotel Collection located?

Situated in Ponferrada, this hotel is within 1 mi (2 km) of Museo del Ferrocarril and Museo de la Energía. Parque del Temple and Torre del Reloj are also within 2 mi (3 km). Ponferrada Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ciudad de Ponferrada, Ascend Hotel Collection Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 32 out of 73 reviews
Rating 8 - Good. 30 out of 73 reviews
Rating 6 - Okay. 6 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 2 out of 73 reviews

Reviews

Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Paola

Liked: Cleanliness, staff & service
Nice Stay
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunatly cafe only opens at 18.00 and no food served till 20.00.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Margit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, especial mención a Paula que fue súper agradable con nosotras! Estancias limpias, habitacion cómoda y servicio de limpieza muy bien! Ubicación por el festival al que hemos ido, muy buena! Volveremos
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Anyelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto aconchegante. Apenas a tv que nao conecta wifi
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Pablo

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El sistema de parking es terrible. La recepcionista me indicó que tenía que estacionar en la calle para bajarme del vehículo y avisarle que quería entrar al parking, un sinsentido. La descripción marca que tiene frigobar pero no funciona, adentro del mismo hacia mas calor que afuera. La recepcionista de la mañana es muy atenta pero la de la tarde para nada.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Sim
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Pablo César

Liked: Cleanliness, staff & service
Las almohadas son prácticamente papel, demasiado finas y gastadas. La habitacion tenía humedades.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bueno en general, pero restaurante bastante deficiente
Stayed 11 nights in Sep 2025
Verified review

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amable el personal, y muy cómodo el lugar
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

NILDA BEATRIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noche en tranquilidad .Recomendable

Hicimos una noche en pareja, descansamos espectacular, la cama xxl , comoda, limpieza, silencioso,y atencion rapida y profesional
Planta baja
Planta baja
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lo utilizaré cuando vaya a Ponferrada

Hotel muy agradable
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Fco Javier

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel cómodo y limpio pero por ejemplo en mi habitación no funcionaba bien la calefacción. Y el personal un poco justito
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No recomendado para viajes de negocios

Cama de muelles incómoda, restaurante de muy mala calidad, hotel en invierno extremadamente frío en las estancias.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accesibilidad mejorable

El hotel está bastante bien, pero no tiene fácil el acceso, pues el coche no puede acercarse al hotel, está alejado más de 50 metros de la calle más próxima a la entrada y no tiene zona reservada para dejar el coche mientras se bajan las maletas y se efectúa la entrada.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

juan Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nuevo, personal muy amable. Es un 4 estrellas de las de ahora, en realidad es un 3 estrellas. En la zona nueva.de la ciudad, 30 minutos andando al centro histórico.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

MARIA BELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

Todo correcto.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Altamente recomendado

Hotel cómodo, nuevo, con todos los servicios disponibles. Recepcionistas agradables, cama muy cómoda y grande, asemas de amplias habitaciones. Altamente recomendado
Stayed 1 night in Dec 2023
Verified review

8/10 Good

María Virtudes

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nuevo con trato del personal agradable y bueno, habitacion amplia y cómoda, está en la zona nueva de ponferrada al lado contrario del casco antiguo, en la zona un centro comercial y algún bar, restaurante el que encontramos para comer a 15 minutos caminando ya que el del hotel abre de 18 a 23 para cena, pero la estancia ha sido buena
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom...

Gostei muito... quarto muito confortável e hotel muito bonito...
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones muy cuidadas
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Josep Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alojamiento perfecto

Ideal para alojarse retirado del centro. Personal muy amable. Habitación amplia y cómoda. Espacios comunes amplios. Parking disponible gratuito.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
EN GENERAL TODO CORRECTO...EL EDIFICIO NUEVO BUENA UBICACION...PERSONAL CORRECTO...BIEN...EXCEPTO LOS COLCHONES NO SE SI ES GERERAL...PERO LOS QUE NOS TOCARON FATAL...PARA MI NO ESTABAN EN CONDICIONES...SUPER BLANDOS...DOLOR DE ESPALDA AL DIA SIGUIENTE TANTO YO COMO MI ESPOSA...NO ESTABAN A LA ALTURA...LO SIENTO.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

JuanB

Liked: Cleanliness, property conditions & facilities
El trato del personal de recepción, y la tranquilidad del lugar
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Yolanda María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia agradable

Personal sevicial. Confortable y limpio.
Stayed 1 night in Dec 2019