See all properties

Palace Hotel

3.0 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Palace Hotel

Garden
Reception
Front of property
Presidential Studio Suite, Multiple Beds | 1 bedroom, minibar, desk, bed sheets
Indoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Spa
  • Room service
  • Pool

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Single Room, 2 Twin Beds, Garden View

1 bedroom, minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Triple Room

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | 1 bedroom, minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | 1 bedroom, minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 81 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

View from room

Standard Twin Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds | 1 bedroom, minibar, desk, bed sheets

Business Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 106 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

1 bedroom, minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

Highlights

Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds | 1 bedroom, minibar, desk, bed sheets

Presidential Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 131 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

1 bedroom, minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Twin Beds

View from room

Standard Single Room, 2 Twin Beds

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Garden View

1 bedroom, minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
2 bedrooms
Private bathroom
Bidet
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Front of property

Carlton Plaza Poços de Caldas

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 872 reviews
Carlton Plaza Poços de Caldas

About the neighborhood

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002

What's nearby

  • Poços de Caldas Cable Car - 2 min walk - 0.1 miles
  • Pedro Sanches Square - 2 min walk - 0.1 miles
  • Thermas Antonio Carlos - 3 min walk - 0.2 miles
  • Macacos Fountain - 8 min walk - 0.5 miles
  • Walter World Theme Park - 6 min drive - 2.7 miles

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Family-friendly hotel located in Região Urbana Homogênea IX
You can look forward to a poolside bar, a garden, and an arcade/game room at Palace Hotel. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Valet parking (surcharge), access to a nearby indoor pool, and tour/ticket assistance
  • Massage treatment rooms, multilingual staff, and free newspapers
  • A front-desk safe, coffee/tea in the lobby, and a TV in the lobby
  • Guest reviews give good marks for the helpful staff and overall condition
Room features
All 191 rooms offer amenities such as minibars.
More amenities include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Portuguese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per night)
  • Secured, covered valet parking on site (BRL 40 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 40 per night
  • Covered valet parking fee: BRL 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have a pool?

Yes, this property has an indoor pool.

Is Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel?

Self parking is available for BRL 40 per night. Valet parking is available for BRL 40 per night.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: noon.

What time is check-out at Palace Hotel?

Check-out is at noon.

Where is Palace Hotel located?

This family-friendly Poços de Caldas hotel is located in the historical district, steps from Palace Casino, Jose A Junqueira Park, and Calendario Floral Monument. Poços de Caldas Cable Car and Paco das Aguas Shopping Center are also within 5 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 326 out of 676 reviews
Rating 8 - Good. 217 out of 676 reviews
Rating 6 - Okay. 87 out of 676 reviews
Rating 4 - Poor. 31 out of 676 reviews
Rating 2 - Terrible. 15 out of 676 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nivalda

Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Jan 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Stayed 2 nights in Dec 2024

6/10 Okay

KRISTIN

Liked: Staff & service, amenities
This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel

Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine g h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Sep 2024

10/10 Excellent

Jose Carlos Hoffmann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2024

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Grand but disappointing hotel

The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Bianca

Liked: Cleanliness, staff & service
Boa experiência, a visita guiada ao Cassino e a Suite de Getulio Vargas realmente foi muito interrssante. O que deixou o conforto a desejar foi a falta de ar condicionado nos quartos. O que nos oferecido foi um ventilador de chão, esperava um pouco mais sobre isso.
Stayed 1 night in Mar 2025

10/10 Excellent

Maria Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Luiz Alberto

Liked: Cleanliness, staff & service

Excelente

Stayed 2 nights in Feb 2025

8/10 Good

Flávia

Liked: Cleanliness
Hotel interessante, porque histórico. Ponto negativo é não ter ar condicionado ou ventilador no quarto. Faz calor no verão.
Stayed 3 nights in Dec 2024

10/10 Excellent

Isabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muito bonito e aconchegante!!

Hotel excelente! Alimentação ótima! Alguns Funcionários muito atenciosos e alguns que trabalham na recepção não são muito educados. A piscina excelente com água quentinha. Tudo ótimo, mas o chuveiro do quarto merece uma revisão urgentemente porque sai apenas um fiozinho de água demorando muito para conseguir tomar banho.
Stayed 1 night in Feb 2025

10/10 Excellent

IURI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

PALACE HOTEL - Poços de Caldas

Hotel lindo, ambientes clássicos, extremamente bem localizado, staff educado e gentil. Os quartos, no entanto, oferecem muito pouco conforto. Não têm ar condicionado, nem mesmo ventilador de teto e os colchões deixaram a desejar, já muito ‘moldados’ pelo uso.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Margaret

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hotel incrível. Conta uma parte da nossa história. É possível fazer visita aos quartos que Getúlio Vargas se hospedava. Piscina de água sulfurosa. Quartos confortáveis. Café da manhã top. Recreação maravilhosa.
Stayed 3 nights in Jan 2025

8/10 Good

ALOISIO DANTAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super satisfeito

Hotel limpo,bem localizado, café muito bom, atendimento excelente,piscina especial, manobrista,quartos grandes,etc.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sergio A

Stayed 2 nights in Jan 2025

8/10 Good

WAGNER JANUARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

MARCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Adriana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025