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Carlton Plaza Poços de Caldas

3.5 star property
Travelers find relaxation in the sauna and steam room at this family-friendly retreat, where regional cuisine awaits at two welcoming restaurants

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Photo gallery for Carlton Plaza Poços de Caldas

Front of property - Carlton Plaza Poços de Caldas (Poços de Caldas)
Outdoor pool, sun loungers - Carlton Plaza Poços de Caldas (Poços de Caldas)
Hypo-allergenic bedding, minibar, blackout drapes, soundproofing - Carlton Plaza Poços de Caldas (Poços de Caldas)
Interior entrance - Carlton Plaza Poços de Caldas (Poços de Caldas)
Interior entrance - Carlton Plaza Poços de Caldas (Poços de Caldas)
Located in Região Urbana Homogênea IX, Carlton Plaza Poços de Caldas offers a perfect family getaway. Guests start with a free full breakfast before enjoying the outdoor pool. Kids love the playground and arcade room, while adults unwind in the sauna or steam room.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, minibar, blackout drapes, soundproofing

Deluxe Triple Room

9.4 out of 10
Exceptional
(27 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Room (Suite)

View from room

Room (Suite)

9.4 out of 10
Exceptional
(10 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Hypo-allergenic bedding, minibar, blackout drapes, soundproofing

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(64 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

About the neighborhood

Região Urbana Homogênea IX, a neighborhood in Poços de Caldas, is home to Carlton Plaza Poços de Caldas. Thermas Antonio Carlos and Poços de Caldas Cable Car are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Paco das Aguas Shopping Center and Pocos de Caldas Shopping Mall. Traveling with kids? Consider Moreira Salles Institute and Urca Cultural Center. Visit our Poços de Caldas travel guide
Map
R. Junqueiras, 601 - Centro, Poços de Caldas, MG, 37701-033

What's nearby

  • Paco das Aguas Shopping Center
    1 min walk - 0.1 miles
  • Thermas Antonio Carlos
    2 min walk - 0.1 miles
  • Macacos Fountain
    3 min walk - 0.2 miles
  • Pedro Sanches Square
    5 min walk - 0.3 miles
  • Poços de Caldas Cable Car
    6 min walk - 0.4 miles

Restaurants

  • Sete Quedas Leiteria & Café
    5 min walk
  • Cucina Francesco
    5 min walk
  • Ruth's
    6 min walk
  • Pietro Casa do Chope
    6 min walk
  • Cantina do Araújo
    5 min walk

About this property

Carlton Plaza Poços de Caldas

Family-friendly hotel located in Região Urbana Homogênea IX
You can look forward to free full breakfast, a poolside bar, and a playground at Carlton Plaza Poços de Caldas. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Self parking (surcharge), a front-desk safe, and a banquet hall
  • An elevator, luggage storage, and free newspapers
  • A 24-hour front desk, 1 meeting room, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 120 rooms include comforts such as air conditioning, as well as perks like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/closets and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • In-room roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 40 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Carlton Plaza Poços de Caldas have a pool?

Yes, this property has an outdoor pool.

Is Carlton Plaza Poços de Caldas pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for BRL 40 per day.

What time is check-in at Carlton Plaza Poços de Caldas?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Carlton Plaza Poços de Caldas?

Check-out is at noon.

Where is Carlton Plaza Poços de Caldas located?

Located in Região Urbana Homogênea IX, this family-friendly Poços de Caldas hotel is steps from Paco das Aguas Shopping Center and Macacos Fountain. Calendario Floral Monument and Jose A Junqueira Park are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Carlton Plaza Poços de Caldas Reviews

9.0

Wonderful

9.2

Cleanliness

9.2

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 613 out of 998 reviews
Rating 8 - Good. 286 out of 998 reviews
Rating 6 - Okay. 64 out of 998 reviews
Rating 4 - Poor. 19 out of 998 reviews
Rating 2 - Terrible. 16 out of 998 reviews

Reviews

Verified

10/10 Excellent

Cleide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and located in a very walkable neighborhood. The breakfast was excellent!!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is safe, neat and clean. The staff is very professional and kind. I have stayed at this hotel 5 times and it does not dissapoint.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Kind staff. Well maintained.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Renata

Liked: Cleanliness, staff & service
Hotel is not in good condition. Breakfast is great. My car was parked and came completely dirty of bird droppings.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel downtown Poços de Caldas

Nice hotel downtown Poços de Caldas Very comfortable beds . Room is very spacious . The breakfast is really good . So many good stuff . The stuff is very nice and always try to help.
Stayed 4 nights in Aug 2024
Verified

8/10 Good

Vinicius

Liked: Staff & service, property conditions & facilities, room comfort
Hotel bom no geral
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

ANTONIO FLORENCIO DA

Liked: Cleanliness, amenities, property conditions & facilities
Nothing to declare
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

Tudo ok
Stayed 1 night in May 2024
Verified

2/10 Terrible

Luciana

Liked: Cleanliness
Disliked: Staff & service
Don’t like at all
Stayed 4 nights in Sep 2023
Verified

6/10 Okay

Alfredo Daquila neto

Liked: Cleanliness, staff & service, amenities
O quarto e bom,limpo e excelente, mais o colchão é muito ruim depois de três dias de hospedagem comecei ficar com dor na coluna ,e também relato que no seti o estacionamento era gratuito, quando cheguei no hotel fui informado que tinha que pagar a diária do estacionamento
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Elio Tonetto Junior

Liked: Cleanliness, staff & service, amenities
O quarto estava em ordem, os funcionários atenciosos e prestativos.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito bom
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

M ELISABETH

Liked: Cleanliness, staff & service, amenities
Fiquei numa suite maravilhosa e todos foram muito atenciosos
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

ademilson

Liked: Cleanliness, staff & service, amenities
O quarto ótimo limpeza , acomodação atendimento dos colaboradores tudo impecável.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Ana Helena

Liked: Cleanliness, staff & service, amenities
A equipe foi gentil. Quarto limpo.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

MARCIA F P

Liked: Cleanliness, staff & service, amenities
Recepção, quartos, localização.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Josilene M

Liked: Cleanliness, staff & service, amenities
Maravilhoso, bem localizado, tudo perfeito
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As refeições almoço e jantar não estava bom tanto em diversidade quanto no sabor dos alimentos.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

José Roberto

Liked: Cleanliness, staff & service, amenities
Excelente! Hotel excelente! Café da manhã impecável! Atendimento nota 10!! Parabéns!!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurante excelente, com muitas variedades para café da manhã e jantar.
Stayed 1 night in Dec 2025
Verified

8/10 Good

EUGÊNIO M P

Liked: Cleanliness, staff & service, amenities
O Hotel Carlton Plaza é uma ótima opção de hospedagem no centro de Poços de Caldas. Funcionários são educados. Café da manhã muito bom e a comida do restaurante é excelente. Gostei muito. Recomendo.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Leia

Liked: Cleanliness, staff & service, amenities
Ótima localização
Stayed 1 night in Nov 2025
Verified

8/10 Good

Eduardo

Liked: Staff & service
Hotel bom no geral, mas pecou em coisas simples, como abastecimento dos dispensers de shampoo e sabonete líquido.
Stayed 1 night in Nov 2025