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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property
Travelers can rejuvenate in the hotel's sauna after shopping excursions, then wake up to a satisfying breakfast that powers adventures through the city

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Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior - New Continental Hotel, Sure Hotel Collection by Best Western (Plymouth)
Bar (on property) - New Continental Hotel, Sure Hotel Collection by Best Western (Plymouth)
Deluxe Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Individually decorated, individually furnished, desk, iron/ironing board - New Continental Hotel, Sure Hotel Collection by Best Western (Plymouth)
Reception - New Continental Hotel, Sure Hotel Collection by Best Western (Plymouth)
Indoor pool - New Continental Hotel, Sure Hotel Collection by Best Western (Plymouth)
Located in the shopping district, New Continental Hotel offers amenities like dry cleaning, dining at Steve's Brasserie, a sauna, steam room, indoor pool, gym, free newspapers, and attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

8.8 out of 10
Excellent
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(35 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Twin Bed, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Single Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

  • Sleeps 1
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Small Room)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Small Room)

Standard Room, 1 Twin Bed, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Twin Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking (Small Room)

Standard Room, 2 Twin Beds, Non Smoking (Small Room) | Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Family Room

  • Sleeps 3
  • Free WiFi

View all photos for Family Room

Individually decorated, individually furnished, desk, iron/ironing board

Family Room

  • Sleeps 4
  • Free WiFi

View all photos for Family Room with Sofa Bed

Individually decorated, individually furnished, desk, iron/ironing board

Family Room with Sofa Bed

  • Sleeps 4
  • Free WiFi

Deluxe Room with Whirlpool Bath

  • Sleeps 2
  • Free WiFi

View all photos for Connecting Room

Bathroom | Hair dryer, towels

Connecting Room

  • Sleeps 5
  • Free WiFi

Small Single Room

  • Sleeps 1
  • Free WiFi

View all photos for Small Double Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Small Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Small Twin Room

  • Sleeps 2
  • Free WiFi

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Plymouth, New Continental Hotel, Sure Hotel Collection by Best Western is in the city center and near a train station. Merchant's House and Theatre Royal, Plymouth are cultural highlights, and some of the area's landmarks include Elizabethan House and Island House. Traveling with kids? Consider National Marine Aquarium, or check out an event or a game at Plymouth Pavilions. Visit our Plymouth travel guide
Map
Millbay Road, Plymouth, England, PL1 3LD

What's nearby

  • Hoe Park
    Hoe Park
    5 min walk - 0.3 miles
  • National Marine Aquarium
    National Marine Aquarium
    19 min walk - 1.0 mile
  • Plymouth Pavilions
    2 min walk - 0.1 miles
  • Theatre Royal, Plymouth
    5 min walk - 0.3 miles
  • University of Plymouth
    12 min walk - 0.7 miles

Getting around

  • Plymouth Station
    16 min walk

Restaurants

  • The Union Rooms (Wetherspoon)
    3 min walk
  • Burger King
    6 min walk
  • The Bank
    5 min walk
  • Plymouth Jollof Kitchen
    4 min walk
  • Walkabout
    3 min walk

About this property

New Continental Hotel, Sure Hotel Collection by Best Western

Family-friendly hotel in a shopping district
Consider a stay at New Continental Hotel, Sure Hotel Collection by Best Western and take advantage of dry cleaning/laundry services, a bar, and a gym. For some rest and relaxation, visit the sauna or the steam room. The on-site British cuisine restaurant, Steve's Brasserie, serves dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space.
Additional perks include:
  • An indoor pool and a children's pool
  • Full breakfast (surcharge), self parking (surcharge), and a TV in the lobby
  • A reception hall, meeting rooms, and a porter/bellhop
  • Free newspapers, a 24-hour front desk, and an elevator
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 99 individually furnished rooms include amenities such as free WiFi. Guest reviews highly rate the clean, comfortable rooms at the property.
More amenities include:
  • Bathrooms with hair dryers
  • Flat-screen TVs with digital channels
  • Highchairs, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7 per day)
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Steve's Brasserie

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • High chair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3,025 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 1886
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 8 for children
  • Self parking fee: GBP 7 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests with mobility issues should contact this property in advance.

We should mention

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

Frequently asked questions

Does New Continental Hotel, Sure Hotel Collection by Best Western have a pool?

Yes, this property has an indoor pool and a children's pool.

Is New Continental Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 7 per day. Limited spots are available.

What time is check-in at New Continental Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at New Continental Hotel, Sure Hotel Collection by Best Western?

Check-out is at 11 AM.

Where is New Continental Hotel, Sure Hotel Collection by Best Western located?

This family-friendly Plymouth hotel is located in a shopping district, within a 10-minute walk of Plymouth Pavilions, Hoe Park, and Theatre Royal, Plymouth. Merchant's House and Bowling Green are also within 10 minutes. Plymouth Station is 16 minutes by foot and Devonport Station is 28 minutes.

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Reviews

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 488 out of 1006 reviews
Rating 8 - Good. 336 out of 1006 reviews
Rating 6 - Okay. 117 out of 1006 reviews
Rating 4 - Poor. 45 out of 1006 reviews
Rating 2 - Terrible. 20 out of 1006 reviews

Reviews

Verified

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gent on reception was absolutely fantastic - friendly, approachable and only to happy to help. Breakfast was great - good offering. Parking wa ls plentiful and very reasonable
Stayed 1 night in Apr 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, with a change of towels Etc; the staff are both friendly and very helpful.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mr Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel well located for easy access to the town centre and the barbican (marina). Appx 20min walk from train station. Rooms always stocked with tea etc & iron & ironing board in rooms.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Helpful staff on reception and at breakfast
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Steven

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was very untidy. Found an old sock behind the curtains when I closed them. The room I was in was very noisy from the road at the front. The staff are very friendly and nice though and the breakfast is ok.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Gareth

Liked: Cleanliness, amenities
Wonderful staff on reception who were friendly and flexible with parking, compliments to them to go out their way linked to football timings. Thank you. Good value for a city centre location
Stayed 1 night in Jan 2026
Verified

8/10 Good

Paula

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spotless. Staff were very helpful and polite. Breakfast was hot and staff were polite.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with everything around
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
I don’t have a bad word to say about the New Continental hotel. From the Welcome to the departure. The rooms are lovely and the staff friendly .. the food at Steve’s Brasserie is fabulous. We stay here every time we visit Plymouth
Stayed 1 night in Nov 2025
Verified

8/10 Good

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area nice.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Carly

Disliked: Property conditions & facilities
Arrived and met by friendly staff. However on entering the room could clearly see room was dated and requires an overhaul. Brown carpet - stained and dirty in many areas. Furniture chipped and dated. Bed extremely uncomfortable and mattress topper has been added however mattress had fold in the middle and lumps - very uncomfortable. Curtain are not blackout and office opposite has digital adverts going all night so constant flashing of lights through curtains. Bath - which we paid extra for full of mould / mildew. Expensive for poor quality. Have feedback to staff however was informed they could have changed the room but explained it was past 11pm . Breakfast was really good and parking to the rear of the property . Won’t be staying again as it needs money ploughing into updating things
Stayed 1 night in Apr 2026
Verified

8/10 Good

Gurdeep

Liked: Cleanliness, amenities
I had a great experience at this hotel. The room was lovely, and the lady at the reception was very helpful. The breakfast was delicious and good selection available. The only downfall, disappointed to find that the four poster bed did not have any curtains as shown in their website.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in a twin room with my sister, friendly staff, nice clean room, lovely breakfast, great leisure facilities and handy for the theatre
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sophie

Liked: Staff & service
Staff was good, Amenities in room could be better and upgraded of parts of the room is needed. Good for location and bed really comfortable.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities
Great room, loads of space.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

ANTHONY

Liked: Amenities
Rooms clean, comfortable bed. Staff polite and welcoming. Ideally situated for the Theatre and the Hoe.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A excellent place to stay for a overnight trip, resturant on site was good and the room was clean, tidy and comfortable.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Trish

Liked: Cleanliness, amenities, property conditions & facilities
The room as amazing clean great size. Staff were friendly and helpful. The hotel has everything you need. This is the second time staying here best hotel in plymouth it’s clean fresh airy beds are so comfy best nights sleep could have slept all day in that bed.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value stay. Friendly staff. A nice traditional feel and an impressive hotel building. Nice pool, steam room and sauna. Clean room, furniture a little dated, but I liked that, gave it a vintage feel.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Keith David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice room lots of space
Stayed 1 night in Oct 2025
Verified

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Great central location. Reception was welcoming. The old building is quirky. Clean room. Personally found room, 2nd floor, too hot. Even with radiators off in December. Fantastic powerful shower. Fluffy towels. Plentiful coffee and tea plus biscuits.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Yiu Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town clean and comfortable.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 night stay lovely staff made us very welcome ⭐️
Stayed 2 nights in May 2025
Verified

6/10 Okay

Tom

Liked: Cleanliness, staff & service
The room was nice and spacious. The staff were all really friendly. The pool and leisure facilities closed earlier than I would have liked which meant I wasn't able to use them when I arrived.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and the night porter checked us in super quick after we were delayed and arrived after midnight.
Stayed 1 night in May 2025