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White Sand Playa

Property class: 2.5

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Photo gallery for White Sand Playa

An outdoor seating area with wooden tables and chairs, a covered section with hanging lights, and a bamboo fence in the background. - White Sand Playa (Playa del Carmen)
A hotel room with a large bed, a desk with a chair, a television, and a window with curtains. - White Sand Playa (Playa del Carmen)
A corridor with a bench, a staircase, and a railing. - White Sand Playa (Playa del Carmen)
A reception area with a wooden bench, a wall-mounted logo, and various promotional items on a shelf. - White Sand Playa (Playa del Carmen)
A building with a wooden facade, a metal fence, and a sign that reads "White Sands Playa del Carmen." - White Sand Playa (Playa del Carmen)
A short walk from Quinta Avenida and Playa del Carmen Main Beach, White Sand Playa provides 2 beach bars and more. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

A hotel room with two single beds, a larger double bed, a small table, and a chair.

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Family Suite

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Queen Bed
  • Free WiFi

View all photos for Classic Double or Twin Room

A modern hotel room with a large bed, a bedside table, a mirror, and a wooden floor.

Classic Double or Twin Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located near the beach, White Sand Playa is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
Av 10 norte Mz 5 LT 7, 2, Centro, Playa del Carmen, QROO, 77711

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    6 min walk - 0.4 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    11 min walk - 0.6 miles
  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    13 min walk - 0.7 miles
  • Central Square
    5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Don Mario Steak and Pasta House
    1 min walk
  • Mercado 174
    2 min walk
  • Yum Yum
    1 min walk
  • Eatbar
    1 min walk
  • Las Quecas
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 beach bars

Things to do

  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Meal delivery service
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 250

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 250 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does White Sand Playa have a pool?

Yes, this property has outdoor pool access.

Is White Sand Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at White Sand Playa?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

What time is check-out at White Sand Playa?

Check-out is at noon. Late check-out is available for MXN 250 (subject to availability).

Where is White Sand Playa located?

Located in Downtown Playa del Carmen, this hotel is steps from Chabad Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Reviews

White Sand Playa Reviews

8.4

Very Good

8.2

Cleanliness

7.2

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 25 out of 47 reviews
Rating 8 - Good. 10 out of 47 reviews
Rating 6 - Okay. 6 out of 47 reviews
Rating 4 - Poor. 4 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

Reviews

Verified review

8/10 Good

Hyumeyra S

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean, air condition was working perfectly, the hotel is in a great location , one block away from everything also not as loud as the main attractions area. Walking distance to the Ado Bus station and the beach, overall it was a pleasant stay for me.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
Yes cleaned every 2 days. Very nice people
Stayed 28 nights in Jan 2026
Verified review

6/10 Okay

Matthew

Liked: Staff & service
Location is convenient near lots of shops and restaurants. We walked here from the ferry. It was raining and there was a small leak above one of the beds. The staff provided us with an additional room because we were a family of 6 and there were no other rooms available that could fit us. The doors don't have a good seal when closed so you could hear everything happening outside. It was fine for a one night stay.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Florian

Liked: Cleanliness
Disliked: Staff & service
Room was clean and good condition but they don t provide any kind of fridge not even in the reception plus tissue paper is a jock or soape , they don t provided , that for a hotel is to much , even a motel provide that or a hostal . The lady in the evning really nice and attentative
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Joaquin

Liked: Staff & service
Disliked: Property conditions & facilities
If you’re planning to stay out most of the time and just need a place to sleep this place is good. Walking distance to ADO station, ferry to Cozumel, the strip (Quinta Avenida i think its called) and beaches. Wifi strength may very depending on the room location, the TV has netflix and youtube but can be slow. I think this hotel is partnered with a neighbouring hotel which gives you access to their hot tub but not sure due to the language barrier and we didn’t check it out. The room has a slight weird wood smell but it didn’t bother me. Overall its enough just for a place to sleep after a day of exploring other activities
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Excellent location, right in the action, a block to 5th ave and tons of restaurants and bars. Only a few rooms in the hotel have been renovated to look like the pictures, mine was not, looked like it was renovated in 1970, but it was clean, no mold, no bugs. Bed was firm but comfortable, smart tv and good A/C. Big issue for me was no mini fridge. Ivan the manager was awesome, very helpful and kind. Come to party or bring earplugs, the nightclub next door gets going around 1130pm and runs until 6am, fortunately they don’t have big bass subs so earplugs actually work
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Yiftach

Good place
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Willard

Liked: Cleanliness, amenities, property conditions & facilities
Polite staff
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Alfredo

Disliked: Amenities, property conditions & facilities
Feel like a hostel. They close at night. So make plans to check in before then.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Lower level rooms have poor ventilation. Otherwise a good stay.
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Jaime

Disliked: Staff & service, amenities
The room was not as shown or described. Rusted shower pipes with rust coming out with water when started. Leaking bathroom sink and water pipes. Only ready it wasn’t completely terrible was because the beds were clean. Le
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Denisse

Disliked: Cleanliness, property conditions & facilities
Room was not as picture really dirty bathroom feel like they have bed bugs I was itchy all night couldn’t sleep and still staff say if you dirty towels or bed covers extra charge I didn’t even want to shower their ewww towels were so old n rusty yous need bed sheets and towels come
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Ibrahim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Todo bien con eso
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tirzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrica, cerca de la playa y de la quinta avenida, personal amable,en la esquina hay un Oxxo y muchos lugares con venta de comida a precios razonables.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Julio César

Liked: Cleanliness, staff & service, property conditions & facilities
Chingona la ubicación
Stayed 1 night in Mar 2026
Verified review

8/10 Good

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba cerca a una cuadra de la 5 av. el corazón de la ciudad!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Stéphanie

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
très bien placé, pas cher, bonne climatisation. Pour le reste, salle de bain vétuste, toilette immonde, très bruyant. Pas cher, mais ils m ont débité plus que prevu sur ma carte bancaire alors que je devais payer sur place
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Blanca

Las habitaciones con mejor mantenimiento
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Brian Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue grandioso Y muy cómodo a nuestras nececidades
Stayed 5 nights in Jan 2026
Verified review

4/10 Poor

J. Vicente

Liked: Staff & service
Disliked: Cleanliness, amenities
Habitación descuidada. MUCHO RUIDO DE UN ANTRO. NO DEJABA DORMIR.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

LUIS MARTÍN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Tres bon rapport qualite prix
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Juan Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Estuvo muy limpia la habitación y el servicio pero no me aceptaron 2 tarjetas de crédito diferentes, no si es por no aceptar el cargo con tarjeta o no le querían dar solución a su terminal.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness
Excelente trato siempre muy amables! Excelente ubicación, a un costado de un estacionamiento público A una cuadra de la quinta avenida La habitación muy bien Comida oxxos farmacia todo a la mano El único detalle fue que está enseguida de un hostal y es un poco ruidoso pero nada que no se pueda tolerar Recomiendo totalmente este hotel
Stayed 1 night in Dec 2025