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Vista Caribe

3.0 star property
Beachfront hotel with a 24-hour front desk and a coffee shop

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Photo gallery for Vista Caribe

Exterior
Deluxe Double Room, 1 Bedroom | 1 bedroom, bed sheets
Reception
Deluxe Room | Living area | 19-inch flat-screen TV with cable channels
Classic Suite | Living area | 19-inch flat-screen TV with cable channels

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Quadruple Room, 1 Bedroom

Deluxe Quadruple Room, 1 Bedroom | 1 bedroom, bed sheets

Deluxe Quadruple Room, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | 1 bedroom, bed sheets

Family Room, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • 39 sq m
  • Sleeps 5
  • 1 Twin Bed and 2 Double Beds

View all photos for Basic Double Room, 1 Bedroom

Basic Double Room, 1 Bedroom | 1 bedroom, bed sheets

Basic Double Room, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | 1 bedroom, bed sheets

Deluxe Double Room, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Quadruple Room, 1 Bedroom

Basic Quadruple Room, 1 Bedroom | 1 bedroom, bed sheets

Basic Quadruple Room, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Bedroom

Traditional Room, 1 Bedroom | 1 bedroom, bed sheets

Traditional Room, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Classic Suite

Classic Suite | Living area | 19-inch flat-screen TV with cable channels

Classic Suite

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Hair dryer
Private bathroom
Living room
Daily housekeeping
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Classic Villa

Classic Villa | 1 bedroom, bed sheets

Classic Villa

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Daily housekeeping
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Room

Family Room | 1 bedroom, bed sheets

Family Room

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • Sleeps 8
  • 3 Double Beds and 1 King Bed

View all photos for Basic Triple Room, 1 Bedroom

Basic Triple Room, 1 Bedroom | 1 bedroom, bed sheets

Basic Triple Room, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Daily housekeeping
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
Calle 6 Nte Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Central Square - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.5 miles
  • Mamitas Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪La Vagabunda Centro - ‬2 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬2 min walk
  • ‪The Roof Bar - ‬1 min walk
  • ‪Fusion Beach Bar Cuisine - ‬1 min walk
  • ‪Soundset Beach Club - ‬3 min walk

About this property

Vista Caribe

Hotel near Quinta Avenida
Near Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Vista Caribe provides a coffee shop/cafe, a bar, and a restaurant. Stay connected with free WiFi in public areas.
Other perks include:
  • An outdoor pool and a children's pool
  • Continental breakfast (surcharge), luggage storage, and a 24-hour front desk
Room features
All guestrooms at Vista Caribe offer comforts such as air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 19-inch flat-screen TVs with cable channels

Languages

English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 12 per day)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 for adults and USD 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 5 for adults and USD 5 for children
  • Nearby parking fee: USD 12 per day(328 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Vista Caribe Hotel
Vista Caribe Playa del Carmen
Vista Caribe Hotel Playa del Carmen

Frequently asked questions

Does Vista Caribe have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10:00 PM.

Is Vista Caribe pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Vista Caribe?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Vista Caribe?

Check-out is at 11:30 AM.

Where is Vista Caribe located?

Located in Downtown Playa del Carmen, this hotel is steps from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Vista Caribe Reviews

Reviews

6.0
Rating 10 - Excellent. 35 out of 135 reviews
Rating 8 - Good. 22 out of 135 reviews
Rating 6 - Okay. 24 out of 135 reviews
Rating 4 - Poor. 16 out of 135 reviews
Rating 2 - Terrible. 38 out of 135 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jose Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad services bathroom really nasty overall no a place i will go ever again
Stayed 8 nights in Feb 2025

4/10 Poor

Myrna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Would not recommend

We’ve stayed here before but now the outside area aren’t kept up & only 1 bath towel / no lock for safe & my room was “damp” inside. Guys were drinking & partying & loud.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jatziri

Liked: Cleanliness, staff & service, property conditions & facilities
employees were very kind
Stayed 1 night in Aug 2024

2/10 Terrible

Franklin Boyd

Toilet didn’t work, they put my disabled wife and me on the third floor with no elevator. Electrical outlets were open etc etc etc.
Stayed 7 nights in Dec 2024

4/10 Poor

Kazuhiko

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
during my stay 4 days, no hot shower because of Water heater broken.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
You are right in the middle of everything, only one block to the beach and right on 5th Avenue!
Stayed 3 nights in Mar 2024

8/10 Good

Alan Heriberto de la Garza

Staff was very friendly, other guests were noisy, internet had problems, overall hotel is good and staff is very friendly and professional
Stayed 3 nights in Feb 2024

6/10 Okay

Andrey

Disliked: Staff & service
No hot water, and low pressure cold water. Room clean, but smell mold. Stuff speak Spanish, not English. No phone number available to contact management.
Stayed 13 nights in Nov 2024

10/10 Excellent

martyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a bargain! Right on 5th avenue with lovely pool. Breakfast included. Staff are wonderful This definitely isnt the Hilton but what an amazing value. Will certainly be back
Stayed 6 nights in Apr 2024

8/10 Good

Marlon alejandro

Liked: Amenities
Like
Stayed 1 night in May 2024

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Need to update the facilities
Stayed 6 nights in Mar 2024

8/10 Good

christopher

Not parking
Stayed 1 night in May 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BLACK TOXIC MOLD!!!!!! STAY AWAY; NO working WIFI

TV didn't work; WIFI didn't work; no reading lamp and only one overhead light -- which didn't provide enough light to read at night, so I was stuck with NOTHING to do but sit in the ugly room. Small couch in room was filthy and I didn't dare put a suitcase or anything on it. The toilet was plugged ... but worst is the MOLD you can smell -- but do not see until you see the back of the building. Their website makes it look like the building has been fully renovated and painted --- it's not. After waiting two days for TV and WIFI to be fixed and thinking smell may dissipate, I checked out. I had paid in full to hotels.com and front desk would not reimburse me. I paid in full for SIX days and checked out after two. (It would have been after one night, but I gave them a chance to fix TV & WIFI ... but NOTHING still would work). Front desk personnel said I needed to contact hotels.com for any reimbursement.
Back of building where I was staying -- could smell the mold inside but not until I went around the back did I see WHAT I was smelling
Entire second building is covered in this black mold.
Stayed 6 nights in Feb 2025

4/10 Poor

Aydin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People are great here the people at the help desk workers etc no complaints on them great work. However it's a 2 star quality hotel. Old furniture, hot water comes after 10 minutes of leaving it on. There is no mirror at the restroom. Things just look neglected and old. They should invest some money and renew stuff. Also it's right next to a club so loud till 3am.
Stayed 5 nights in Mar 2024

4/10 Poor

martin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was dirty, rust in the sink, mold in the fridge, the shower door was falling off, no water pressure, toilet wouldn't flush well. Also Expedia charged me $58 per day, there was a sign outside advertising my room at $40 per day. The staff did their best but unless the hotel gets major maintenance I wouldn't recommend booking there.
Stayed 9 nights in Nov 2023

4/10 Poor

Aref

Disliked: Cleanliness, amenities, property conditions & facilities
Staying there was not even close to 3 stat hotel. Bed sheets were dirty and the check in was not smooth as they required more money because I reserved online. They say in the reservation that the parking is available but it’s not and hotel doesn’t have parking area and I had to walk 10 min to the nearest public parking. The parking was 18 dollar for one night. The food of the resturant is very simple and not high quality. However, the staff were friendly and location was very good. Do not recommend!
Stayed 1 night in Mar 2024

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay

As we arrived we were supposed to have a balcony. We did not have it. The days after in the morning they told us that it will be ok to move from one room to another but we had to repack our luggage and leave it to the reception. As we arrived lather that day, we were told that there was no room for us. After a not pleasant conversation, they found a room. It was externally noisy. The cleaning lady did not clean the room every day and we had to beg for toilet paper and soap
Stayed 6 nights in Mar 2024

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, amenities
We were 6 people, we did not get the room we booked, they also did not have enough pillows to acomodate us, they also did not have any sheets for one of the beds, for two days they ran out of towels so we had to go buy towels so we could shower. The internet never worked and neither did the cable, it was the most terrible experience I've ever had in a hotel. The staff was not helpful at all, they just said, we don't can't do anything and it was horrible. PLEASE REMOVE THIS PROPERTY FORM YOUR SITE.
Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel going downhill

We have stayed at this property for years but after covid seems a little worn down. Our room did not have hot water and the nozel to the shower was rusted and old. They also didnt give use any amenities like soap or shower n conditioner. They're was a small platic soap dispenser that was almost broken too. When we went down to ask about the hot water we were told it was going to get fixed but nothing was fixed until the following day when we were checking out. Bed was not comfortable and you only get a sheet to sleep there was no blanket or anything else.Hopefully they can improve and look into upgrades and repainting the property.
Stayed 1 night in Jan 2024

6/10 Okay

Cornel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old with lots of deferred maintenance Room had a bed & dresser. That’s it. No chairs. Pillows were flat No hot water, or took forever to get hot. Windows don’t close/lock, bugs bugs bugs 5 lightbulbs were broken Mosquitoes No floor mats in bathroom Water is rusty and smells Faucets and shower head rusty Pool area was dreary 3 pool lounges. All rusted and broken No umbrellas No shady so no one uses the pool for long Pool was murky TV didnt work for 4 days. Asked 7 different people to fix. Slow response from staff.
Stayed 17 nights in Jan 2024

6/10 Okay

Jacob

Disliked: Amenities, property conditions & facilities
When we arrived to check in we learned that the hotel gave away our room we paid for because we booked on Expedia. I assume someone came along with cash and because we could still theoretically cancel our stay with a refund, they gave the room to them. After communicating back and forth they said they did still have a room.. we got to our room and were horrified. This room had no windows, no working water, no blankets or bedding. There wasn't even a door knob to close the door. A massive 4 blade ceiling fan with lights was completely torn from the ceiling and hanging above one of the stained mattresses we were expected to sleep on by its wires. After travelling for 18 hours I stayed up all night guarding the door that couldn't close properly. (We were also told people often break into that room). The next day we complained to the office and demanded a different room. They did move us to a new room that was much better but we still didn't get what we paid for. I paid extra for the "quadruple room" that was supposed to have a seperate bedroom for the wife and I. Instead it was two double beds in one room. For the entirety of our stay we never did get blankets..lol. the free breakfast they offer is pancakes, fruit and juice. My wife doesn't eat pancakes and asked for an egg as a substitute. They billed us 10 Canadian dollars for 1 egg...all in all we did have a good stay once we were relocated, the staff is friendly but we probably wouldn't stay here again..
Stayed 7 nights in Feb 2024

2/10 Terrible

Laura

Disliked: Staff & service, amenities, property conditions & facilities
Jacqueline was the worst of all my experience. She was going out of her way to be unfriendly, She charged me again but she insisted that it wasn't paid, I paid in advance, the internet was so weak so I wasn't able to show proof at my arrival and Ibpaid because I was tired that night, in the morning I went back to front desk to show them my receipt. The morning person was the opposite, she was friendly and apologized. But my money wasn't refunded right away, I was told that I had to wait for the afternoon accountant, I came back later and unfriendly Jacqueline was at the front desk. She was very bothered doing her job,she had to return the money, she didn't apologized for her mistake,I asked for an extra towel because there is only one towel in the room and she denied it.The second night my brother and his wife asked the same and the extra towel was denied again, the toilet doesn't flush well in both of the rooms that we used, the second night we Asked to be moved to different room because the loud music from the bars around ends till 4 am, and my room was without AC and the same issue with the toilets , the wifi didn't work, we ask Jacqueline and she did it again she went out of her way to be unhelpful, the sink handles was so rusted that I didn't want to touch them, the water stinks,is the worst hotel that Expedia works with, it should not be in this platform. It my worst experience ever
Stayed 2 nights in Mar 2024

6/10 Okay

Jorge Enrique

En toda nuestra estancia no se nos realizó cambio de blanco, la atención es buena pero cuando mi esposa estuvo diciendo de los detalles que tenía la habitación por las manchas que tuvo la habitación al igual tenía mucho cabello le comento la recepcionista que tenía que ser conmigo
Stayed 5 nights in May 2025

8/10 Good

Suni

Demasiado ruido, colchones viejos. No sé hacen responsable por perdidas en habitación, olía mal el baño. Almohadas muy incómodas.
Stayed 2 nights in Apr 2025

2/10 Terrible

ROQUE GABRIEL

Disliked: Staff & service
Buenas tardes, en el hotel se han negado a expedirme la factura y dice que me la tiene que dar expedía.
Stayed 2 nights in Mar 2025