See all properties

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Property class: 5 and above

Choose dates to view prices

Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Outdoor pool - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)
Property video
Villa, Beachfront (with Private Pool and Deck) | Terrace/patio - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)
Signature Villa (with Private Plunge Pool and Deck) | Bathroom | Shower, designer toiletries, hair dryer, bathrobes - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)
Viceroy Villa with Private Plunge Pool and Deck | Terrace/patio - Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only (Playa del Carmen)
Viceroy Riviera Maya offers a luxurious retreat near Playa del Carmen Main Beach. Guests relax on white sand shores, enjoy massages at Wayak Spa, and dine at two restaurants. The resort features yoga and fitness classes, plus a garden and library for peaceful moments.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck) | Beach/ocean view

Villa, Beachfront (with Private Pool and Deck)

  • Beach view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool) | Garden view

Premium Villa (with Private Plunge Pool)

  • Garden view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck | Garden view

Viceroy Villa with Private Plunge Pool and Deck

  • Garden view
  • 155 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Signature Villa (with Private Plunge Pool and Deck)

  • Garden view
  • 130 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool | Garden view

Ocean View Two Level Villa with Large Private Pool

  • Partial ocean view
  • 269 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 1 King Bed (with Private Plunge Pool)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Royal Villa (with Private Plunge Pool and Deck)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Playa del Carmen, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is on the beach. El Camaleón Mayakoba Golf Course and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Maroma Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and skydiving nearby. Visit our Playa del Carmen travel guide
Map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    13 min drive - 3.8 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    13 min drive - 4.0 miles
  • Insel vor Playa del Carmen, Strand Maroma, Mexiko
    Maroma Beach
    21 min drive - 10.0 miles
  • Xcaret Eco Theme Park
    Xcaret Eco Theme Park
    26 min drive - 11.6 miles
  • Playa Xcalacoco
    6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    44 min drive

Restaurants

  • Amaranto
    5 min drive
  • La Laguna
    6 min drive
  • El Templo
    7 min drive
  • Las Máscaras
    6 min drive
  • Fresco Bar
    6 min drive

About this property

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Luxury hotel near El Camaleón Mayakoba Golf Course
Located close to Playa del Carmen Main Beach and Quinta Avenida, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach massages, this hotel is the perfect place to soak up some sun. Indulge in a facial, a body treatment, and a hot stone massage at Wayak Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes and fitness classes are offered at the health club; Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only also has a garden, a hair salon, and a library. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
Other perks include:
  • An outdoor pool
  • Limo/town car service, continental breakfast (surcharge), and valet parking (surcharge)
  • Beach towels, a front-desk safe, and beach umbrellas
  • A banquet hall, concierge services, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offer comforts such as private plunge pools and premium bedding, in addition to perks like furnished patios and pillow menus.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Designer toiletries, showers, and hair dryers
  • 42-inch flat-screen TVs with satellite channels and DVD players
  • Separate sitting areas, ceiling fans, and housekeeping

All inclusive details

All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Lessons/classes/games

Pilates
Yoga

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

3 bars/lounges, swim-up bar, poolside bar
Fairmont Mayakoba
Playa del Carmen
  • Pool
  • Spa
  • All inclusive plans available
  • Pet friendly
9.2 out of 10, Wonderful, 1,000 reviews
Fairmont Mayakoba
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (USD 8 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Restaurant + Bar
  • La Marea Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 20 lbs per pet
Food and water bowls are available

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are available for USD 136.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 13.21 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Guests under 13 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Frequently asked questions

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have a pool?

Yes, this property has an outdoor pool.

Is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only pet-friendly?

Yes, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only allows pets with a maximum weight of up to 20 lbs per pet. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 8 per day.

What time is check-in at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Check-out is at noon.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 348 per vehicle applies.

Are there all-inclusive benefits at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Some rate plans available at this property are all-inclusive.

Where is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only located?

This Playa del Carmen hotel is on the beach, 2.8 mi (4.5 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Playa del Carmen Main Beach and Quinta Avenida. Maroma Beach and Xplor Theme Park are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 334 out of 414 reviews
Rating 8 - Good. 50 out of 414 reviews
Rating 6 - Okay. 12 out of 414 reviews
Rating 4 - Poor. 10 out of 414 reviews
Rating 2 - Terrible. 8 out of 414 reviews

Reviews

Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property! Me and my wife could not have had a better time and the entire staff could not be more attentive and polite and fun! We will be back!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional small resort with truly outstanding service, on par with what you’d expect from a five-star hotel in a major European or US city. The staff is always attentive, ensuring every need is met before you even have to ask. The villas offer complete privacy, making it an ideal setting for couples looking to enjoy a special getaway. I will definitely return
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was exactly what I was looking for! I wanted something quiet and relaxing and the Viceroy delivered. I have never felt so relaxed and well taken care of. The accomodations were private and you could just relax there because you felt like you were living in the jungle. The walk to the beach was filled with nature and we even saw monkeys. The staff was amazing and the food delivered. I will definitely come back I am so glad I found this gem.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to the Yucatan Peninsula many times and this small resort is the best I have experienced. If you are looking for a relaxing time, no loud music, kids or loud adults, this is your place. My sisters and I travel to Mexico each year together and although this is more of a couple's retreat, we thoroughly enjoyed our stay. They accommodated a third party in the room with an actual bed, and not just a cot or sofa. The villas were perfectly attenuated and the spa experience was one of the best we've had. The food was very good and service was impeccable. We will be back, if they'll have us :)
Outside Shower in the garden of Villa
View of ocean from the pool
Painted a memory for our sister trip - the resort has a grove supplied with art supplies and canvases for guests to paint if they want
Private patio at Villa with heated pool
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Anthony thomas

Liked: Cleanliness, amenities, property conditions & facilities
beautiful, spacious room with all amenities in jungle setting, friendly staff
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Anant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viceroy Riviera Maya was the perfect spot for our honeymoon! Our villa was spacious and private. We loved the outdoor shower and patio area that was just for us. Restaurant service and food was TOP NOTCH. We were blown away at every meal. Viceroy staff anticipated our every need and provided personalized, detailed service that helped us take advantage of all the resort had to offer. From our welcome tour to being coached how to ensure we didn’t go hungry despite an early checkout before restaurants opened, we were truly pampered for the duration of our stay. A special note to La Marea server Yoshio — he gave expert menu recommendations and his passion and enthusiasm for food made every dinner that much more enjoyable. We can not wait to return. If I had to offer a critique: - The neighboring property’s entertainment carried on late into most evenings and could easily be heard throughout the property. - The jungle landscape is gorgeous but I wish we’d been able to enjoy a bit more sun from our private patio. The shade made the pool a bit too cool for our liking.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an outstanding stay at the Viceroy in Riveria Maya...incredible service at the highest level, quiet, peaceful and was the perfect place to unwind. I have traveled around the world and have stayed at all of the top resorts, including the Four Seasons, Auberge, Ritz Carlton, The Peninsula, Ranch at Rock Creek, etc. I cannot say enough about the staff and how they made us feel. Their outlook on life and how they love this property is something that I have never witnessed before. Unfortunately they are closing end of April 2026 for a full remodel and will not be opening again until spring of 2027. I highly recommend getting there before they close!
Morning Sunrise
Pathway through the jungle...stunning!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
clean, beautiful, and the service is amazing. Every worker went above and beyond
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

jeanne Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was beautiful and the staff was so friendly.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Linda I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are a dream and the walk path to the pool with access to the beach is just a dream.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!
Stayed 3 nights in May 2025
Verified

8/10 Good

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place out of the busy city

This hotel is quaint and adorable for a quiet couples trip. The staff and service is impeccable. They are so very kind and attentive to every detail. The villas and very private and the grounds are lush jungle and really lovely
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff set the viceroy apart. Beach front location.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

CHIA-TENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique property with beautiful grounds, excellent service, spacious and very private villas with private pools. It is best for very quiet, relaxing, secluded type of vacations, even though Playa del Carmen is only a short taxi drive away. I think they strike a great balance between eco friendliness, nature and comfort. They have a very nice SPA as well
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps. The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and beautiful. Me and my wife loved it. We will definitely come back.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff
Stayed 9 nights in Jan 2025
Verified

10/10 Excellent

Thomas Chance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible. We went for a Babymoon and it was everything we wanted. The vibe was the most Chill. If you are going to party, this is not the spot for you. The resort was calm and quiet, exactly what we were looking for. We had the private Villa and it was the definition of privacy. They do an excellent job of making sure there isn’t a single spot that could look into our Villa or outdoor lounging area. We spent the majority of our time out there relaxing either on the comfortable lounging couch or in the plunge pool. The staff were so kind and respectful, after the first day, they remembered our names and our villa number. They did a great job of communicating with each other so that while we were at breakfast or dinner, the housekeepers would tidy up while we were out. The food was very good as well. I highly recommend the all-inclusive package. We saved money on dinning and drinks because of it and it made the whole stay so convenient. We will definitely be going back.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Dennis Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just got home from Viceroy last night - I loved the quiet atmosphere of the resort, but at times it seemed too quiet. I’m not sure if it was the time of year I went, but there was at most 3 other people out at the pool/beach. It was raining off and on, so maybe that’s why too. Otherwise, the service and staff were amazing and went above and beyond every single interaction. The walking distance from my room to the common areas was not bad at all and the hotel has many umbrella stations around for when it is raining. There are a lot of animals, granted it is in the jungle, but there were multiple around the plunge pool, very frequently throughout the day. The food and drinks were okay, not bad, but I have had better at other resorts. Overall, I would go back, but maybe a different time of year with (hopefully) better weather since it rained literally every day of my stay.
Stayed 4 nights in Oct 2024