Does Viceroy Riviera Maya All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Viceroy Riviera Maya All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

Valet parking is available for USD 8 per day.

What time is check-in at Viceroy Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does Viceroy Riviera Maya All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 348 per vehicle applies.

Are there all-inclusive benefits at Viceroy Riviera Maya All Inclusive?

Yes, the property is all-inclusive.

Where is Viceroy Riviera Maya All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within a 5-minute walk of Playa Xcalacoco and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 mi (5 km).

10/10 Excellent

Omar

Sep 9, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.

Stayed 5 nights in Sep 2023

10/10 Excellent

tom

Mar 14, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.

Stayed 3 nights in Mar 2023

10/10 Excellent

Lisbet

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time.

Stayed 2 nights in Mar 2025

10/10 Excellent

Stojan

Feb 6, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One word, REJUVENATION!

Stayed 2 nights in Feb 2023

10/10 Excellent

Thomas Wayne

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very private. The staff is the best. Everyone is warm and welcoming. This is our second time visiting and was glad to see many of the same faces from our first visit.

Stayed 3 nights in Mar 2025

10/10 Excellent

Christina

Aug 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing experience!!! Will be back one hundred percent. The staff is incredible I literally wanted for nothing the whole time. Incredible place to hide away and be spoiled

Stayed 4 nights in Aug 2024

10/10 Excellent

Lorenzo

Dec 18, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.

Stayed 5 nights in Dec 2023

10/10 Excellent

Rowena

Nov 25, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.

Stayed 1 night in Nov 2023

10/10 Excellent

wilfredo

Sep 16, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.

Stayed 6 nights in Sep 2023

2/10 Terrible

Brian

Aug 29, 2023

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.

Stayed 4 nights in Aug 2023

4/10 Poor

Rebecca

Jul 27, 2023

Disliked: Cleanliness, staff & service

I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.

Stayed 2 nights in Jul 2023

10/10 Excellent

Angelo

Jul 21, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon

Stayed 1 night in Jul 2023

10/10 Excellent

vicente

Apr 16, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bonito lugar, privado, tranquilo -solo adultos- concepto tipico pero elegante, muy buen servicio, amigables y atentos.

Stayed 3 nights in Apr 2023

10/10 Excellent

Steve

Sep 14, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service. Unique experience. Quiet getaway.

Stayed 5 nights in Sep 2022

10/10 Excellent

Jessica

Aug 26, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.

Stayed 4 nights in Aug 2022

10/10 Excellent

Garrick

Feb 8, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.

Stayed 3 nights in Feb 2022

10/10 Excellent

Brent D.

Jan 20, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.

Stayed 8 nights in Jan 2022

10/10 Excellent

Guilherme

Dec 31, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeito

Um dos melhores hotéis que já ficamos na vida. Indico de olhos fechados. Quartos espaçosos e confortáveis com piscina exclusiva, atendimento solícito e serviço de praia impecável.

Stayed 1 night in Dec 2021

10/10 Excellent

Corey

Dec 26, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.

Stayed 7 nights in Dec 2021

10/10 Excellent

Matthew, Brooklyn

Nov 12, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.

Stayed 1 night in Nov 2021

10/10 Excellent

Courtney

Aug 22, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible Service!

Really nice hotel, the best part of it by far was the service. Location could be better (beach had rocks, and was not very good for swimming), but the weather was great and the food was 5 star. Highly recommend all inclusive option, it was very worth it.

Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Aug 14, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I loved the Viceroy Riviera Maya! It was perfect for our honeymoon getaway. The hotel grounds are beautiful, like you’re in the midst of the jungle! The staff are so kind and accommodating. The food is delicious! We loved the serene atmosphere of the hotel. If you are looking to get away from the hustle and bustle of life, look no further than the Viceroy!

Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Jul 28, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Private/ More food choices

Stayed 3 nights in Jul 2021

10/10 Excellent

Jason

May 30, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Notch Service!!!

The Viceroy was truly amazing. The only thing better than our huge room and private plunge pool was the staff and the service. Every employee goes out of their way to ensure your stay is perfect and they stop and greet you every time you encounter them. Special shout out to Pepe who took care of us by the pool everyday. Pepe had a smiling face and upbeat attitude, all be it behind a mask, everyday. The Viceroy is a must for luxury if you are a couple visiting the Riviera Maya.

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Mar 1, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely amazing staff, food and service. 11/10... Attentive of your every need, before you knew you needed it! Would absolutely return

Stayed 5 nights in Feb 2021

Viceroy Riviera Maya All Inclusive

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