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Thompson Playa Del Carmen Main House, by Hyatt

4.5 star property
Elegant adults-only beach hotel

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your current months are May, 2024 and June, 2024.
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June 2024

Thompson Playa Del Carmen Main House, by Hyatt

Photo gallery for Thompson Playa Del Carmen Main House, by Hyatt

Exterior
Property entrance
Premium bedding, minibar, in-room safe, blackout drapes
Dining
Suite, 1 King Bed, City View | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Overview of Thompson Playa Del Carmen Main House, by Hyatt

Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pet friendlyPet friendlyPet friendly
  • PoolPoolPool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Popular LocationLa Caprichoza1 min walk
  • Popular LocationSushi Roll1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationCalle 121 min walk

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed (Thompson)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Separate bedroom
Ceiling fan
  • 102 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, blackout drapes

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed, City View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located near the beach, Thompson Playa Del Carmen Main House, by Hyatt is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Porfirio’s - 1 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • La Mazza Pizza - 2 min walk
  • Sushi Ken - 2 min walk
  • Sonora Prime – Playa del Carmen - 1 min walk

About this property

Thompson Playa Del Carmen Main House, by Hyatt

Luxury hotel near Xplor Theme Park
Close to Quinta Avenida and Playa del Carmen Main Beach, Thompson Playa Del Carmen Main House, by Hyatt provides a poolside bar, a free grocery shopping service, and a rooftop terrace. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Continental breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), express check-out, and concierge services
  • Smoke-free premises, wedding services, and a porter/bellhop
  • Guest reviews give good marks for the pool, helpful staff, and location
Room features
All 92 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with premium channels
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at Thompson Playa Del Carmen Main House, by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM–11:00 AM for a fee: USD 15–25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 40 lbs per pet
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 34.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15–25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Thompson Playa Del Carmen Main House, by Hyatt have a pool?

Yes, this property has an outdoor pool.

Is Thompson Playa Del Carmen Main House, by Hyatt pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 40 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Thompson Playa Del Carmen Main House, by Hyatt?

Valet parking is available for USD 15 per night.

What time is check-in at Thompson Playa Del Carmen Main House, by Hyatt?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Thompson Playa Del Carmen Main House, by Hyatt?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Thompson Playa Del Carmen Main House, by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Are there all-inclusive benefits at Thompson Playa Del Carmen Main House, by Hyatt?

Some rate plans available at this hotel are all-inclusive.

Where is Thompson Playa Del Carmen Main House, by Hyatt located?

Located in Downtown Playa del Carmen, this luxury hotel is steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Thompson Playa Del Carmen Main House, by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 809 reviews" "
Rating 8 - Good. 152 out of 809 reviews" "
Rating 6 - Okay. 77 out of 809 reviews" "
Rating 4 - Poor. 28 out of 809 reviews" "
Rating 2 - Terrible. 37 out of 809 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corner suite and close to everything!!!! Perfect place to be right by the nightlife. Only 7 or so minutes to mamitas beach club / beach. Higjly recommend.
Stayed 4 nights in Mar 2024

8/10 Good

DI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
I wouldnt stay here again, but location is great and very convenient. Eating out was the best desicion, since the food at the hotel was not the best. Only had one elevator working the time we were there.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and the rooms were really nice and spacious
Stayed 5 nights in Mar 2024

6/10 Okay

Oscar

Traveled with group
Liked: Cleanliness, amenities
Didn’t like a couple or personal things
Stayed 7 nights in Mar 2024

6/10 Okay

Hamida

Traveled with partner
Liked: Staff & service
The front desk didn’t address any issues. The fridge in our room wasn’t working and the front desk totally ignored our request to have it repaired.
Stayed 7 nights in Mar 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó todas las atenciones de todo el personal de este hotel Thompson en especial Miguel en el área del restaurante 👏Gracias volveremos!
Stayed 3 nights in Mar 2024

8/10 Good

idan

Liked: Cleanliness, staff & service, property conditions & facilities
good experience over all
Stayed 4 nights in Mar 2024

8/10 Good

ROBERTO, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for restaurants and shopping. Some noise at night from outside night life depending on your designated room.
Stayed 3 nights in Feb 2024

4/10 Poor

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024