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Hyatt Centric Playa del Carmen Beach House

4.5 star property
Luxury hotel on the beach, with outdoor pool

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Photo gallery for Hyatt Centric Playa del Carmen Beach House

Outdoor pool, cabanas (surcharge), pool umbrellas
Interior detail
Lobby
Panoramic Suite, Balcony (Panoramic Beach House) | Premium bedding, minibar, in-room safe, individually decorated
Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • All inclusive
  • Parking available
  • Pool
  • Breakfast available

Room options

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Exterior

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About the neighborhood

Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬3 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Tropical Playa del Carmen - ‬2 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hyatt Centric Playa del Carmen Beach House

Luxury eco-certified hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen Beach House provides a poolside bar, a terrace, and dry cleaning/laundry services. With a white sand beach, beach cabanas, and sun loungers, this hotel is the perfect place to soak up some sun. The on-site seafood restaurant, CGrill, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Continental breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a free beach club on site, and tour/ticket assistance
  • Multilingual staff, smoke-free premises, and a 24-hour front desk
Room features
All guestrooms are individually furnished, and have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • 55-inch flat-screen TVs with cable channels
  • Balconies, ceiling fans, and daily housekeeping

All inclusive details

All-inclusive room rates at Hyatt Centric Playa del Carmen Beach House are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • CGrill

Things to do

  • 24-hour gym
  • Free beach club
  • Free bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from August 29 2024 to November 15 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night (maximum USD 52.40 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 37.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 40 per pet, per night (maximum USD 52.40 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Centric Playa del Carmen Beach House have a pool?

Yes, this property has an outdoor pool.

Is Hyatt Centric Playa del Carmen Beach House pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 40 per pet, per night. Service animals are exempt from fees.

How much is parking at Hyatt Centric Playa del Carmen Beach House?

Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Hyatt Centric Playa del Carmen Beach House?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Centric Playa del Carmen Beach House?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 110 per vehicle applies.

Are there all-inclusive benefits at Hyatt Centric Playa del Carmen Beach House?

Some rate plans available at this hotel are all-inclusive.

Where is Hyatt Centric Playa del Carmen Beach House located?

Nestled on the beach, this Downtown Playa del Carmen hotel is just steps from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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Hyatt Centric Playa del Carmen Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 253 reviews
Rating 8 - Good. 37 out of 253 reviews
Rating 6 - Okay. 24 out of 253 reviews
Rating 4 - Poor. 13 out of 253 reviews
Rating 2 - Terrible. 10 out of 253 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel next door has a roof top night club. The music was loud and was very disturbing at night. I ended up staying only 1 night.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivonne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect location, awesome food, great staff
Stayed 5 nights in Nov 2022

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location close to bars and restaurants.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jason, Maple Grove

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location was great and the staff was very helpful and friendly.
Stayed 5 nights in Aug 2022

10/10 Excellent

Idania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !!
Stayed 2 nights in Feb 2024

10/10 Excellent

QIUPING

Liked: Cleanliness, amenities, property conditions & facilities, communication
excellent hotel excellent service
Stayed 7 nights in Aug 2022

8/10 Good

Tim

Liked: Communication
Hotel was great .. beds where very comfortable .. but the pillows were terrible .. location is great
Stayed 2 nights in Oct 2022

6/10 Okay

Rick

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location is excellent. Close to lots of restaurants, bars, shopping. The pool and bar area are a great place to hang out.
Stayed 8 nights in Jun 2022

10/10 Excellent

stephanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, and nice rooms. Great location by the beach. Restaurant was under renovation when we visited, but the breakfast offered at nearby Thompson main house was really good. Hotel next door was very noisy, with music from early day to late in the night.
Stayed 4 nights in Feb 2024

10/10 Excellent

Avia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Stayed 2 nights in Jan 2024

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful property. Service was top-notch.
Stayed 4 nights in Apr 2023

10/10 Excellent

jormalyz

Liked: Cleanliness, room comfort, communication
EXCELLENT LOCATION AND ROOM CONDITION
Stayed 3 nights in Sep 2022

10/10 Excellent

Patrice

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was great!
Stayed 1 night in Jul 2022

10/10 Excellent

Monica, Santa Ana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel! Clean and spacious room, staff is very friendly and accommodating. Walking distance to beach, restaurants,bars, pretty much everything near by. Would definitely go back.
Stayed 2 nights in Jul 2022

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Stayed 3 nights in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort, communication

Playa del Carmen on the beach.

Loved staying in downtown Playa del Carmen on the beach. Close to everything. the place is amazing and the location couldn.t be better. Would defiantly book here again and recommend to all my friends.
Stayed 5 nights in Feb 2023

10/10 Excellent

Kara

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
Stayed 2 nights in May 2023

4/10 Poor

Brandon

Liked: Cleanliness
Disliked: Staff & service

Hyatt channeling Motel 6.

This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Stayed 5 nights in Dec 2023

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
So beautiful
Stayed 1 night in Jul 2022

10/10 Excellent

elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
we like that we are beachfront and a block away is the main street for restos and shopping and even a Catholic church. The noise does not reach our room if the balcony door is closed. We like the area very much.

10/10 Excellent

Adolfo

Liked: Cleanliness
The service was excellent, very friendly, professional. The hotel was always spotless. The only complaint:the music from the 2 places on the corner of 5 Ave. wayyyyyy too loud
Stayed 5 nights in Apr 2023

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities, communication
very nice
Stayed 1 night in Oct 2022

8/10 Good

Douglas

Liked: Cleanliness, amenities, property conditions & facilities, communication
We have stayed here before and love the hotel, staff, location and view but since the last time here there seems to be a competition to see who can be louder with the DJ music. We stay here to listen to the waves not the loud music.
Stayed 7 nights in Feb 2023

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved everything about it. Amazing room with a gorgeous view. Top quality linens and super spacious room. Travelled as a family and the property is great for both couples & families. I’ll be back!
Stayed 2 nights in Sep 2022