The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5 star property
Luxury adults-only hotel, walk to Playa del Carmen Main Beach

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Room amenity
Front of property - evening/night
Deluxe Junior Suite - 1 King Size Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi
Restaurant
2 bars/lounges, rooftop bar

Overview of The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationCachito1 min walk
  • Popular LocationLa Trattoria Cocina del Mar1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk

Room options

Deluxe Junior Suite - 1 King Size Bed

cleanliness

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Junior Suite - 2 Queen beds

cleanliness

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Master Suite

cleanliness

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the neighborhood

Playa del Carmen

Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting.

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Micaela's - 2 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Luxury hotel near Playa del Carmen Main Beach
Close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a massage, a body wrap, or a facial at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a steam room. In addition to a sauna and a hot tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), meeting rooms, and wedding services
  • A gift shop, a billiards/pool table, and a 24-hour front desk
  • Guest reviews speak highly of the first-rate property condition
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves, and coffee/tea makers

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator (39 inch wide door)

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.93 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 10 minutes.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1015 reviews" "
Rating 8 - Good. 231 out of 1015 reviews" "
Rating 6 - Okay. 89 out of 1015 reviews" "
Rating 4 - Poor. 60 out of 1015 reviews" "
Rating 2 - Terrible. 55 out of 1015 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Shawana

Traveled with group
Liked: Cleanliness
Disliked: Amenities
This place is really small. There’s really nothing to do there. The food is mid at best. If you want a drink you have to go to the bar and get it yourself. There’s no room service. You don’t get the value that you pay for. Security is not great.
Stayed 4 nights in Mar 2024

8/10 Good

Jennifer

Enjoyed the food. We purchased all-inclusive package and it was well worth it. Staff was wonderful. Hotel is very clean, comfortable beds, nice and cool in our room. The rooftop pool was nice. Pool needs repairs as tiles were loose and all over the bottom of the pool. Daily dancers and DJ were more of a party than just relaxing. Can hear loud music from other bars at night. Overall, very nice and would stay here again.
Stayed 5 nights in Mar 2024

4/10 Poor

Andrew D, Union City

Liked: Cleanliness, property conditions & facilities
Pro: the hotel is very clean and new. Expedia is a good company. But my vacation was not as good as planed. Con: my complaint is about the booking experience on Expedia for this resort. 1. Booked "all inclusive" but did not reveived it. the resort name has "All Inclusive" and I thought i was booking an "All Inclusive". after booked and paid on Expedia.com, I carefully read the page and it says "Include meal". After I arrived the resort and found out it does not include meal. Called Expedia the staff said I read the wrong section on the page, Some thing like reading in the room properties not in some bla bla, I can't understand. I don't want to ruin my vacation so I let it go, and eat out side most of the time. 2. Another think not happy about this resort, the staff does not clean the room well, did not take away the used towels on the floor. and the bed was made missing sheets. Seems everyone was asking for tips when they provide any kind of service. Annoying.
Stayed 7 nights in Mar 2024

10/10 Excellent

kimberly anne

Traveled with group
Liked: Cleanliness, staff & service
Great place. Staff are really nice, however service is extremely slow or non existent. The property is just close enough to the action, but far enough away. The spa is amazing. Unfortunately, the pool tiles are falling apart, and the pool could use a redo, and some cleaning
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all experience was amazing, highly recommended.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place but no access to the beach
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location in the downtown area! It’s super easy to access anything else! Staff are so so helpful and kind!
Stayed 8 nights in Mar 2024

10/10 Excellent

helen ka wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Naomi Carter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to absolutely everything!!!
Stayed 3 nights in Mar 2024