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Get an overview of this hotelAdults-only Playa del Carmen hotel in Gonzalo Guerrero, walk to Quinta Avenida

Popular property highlights

Free parking
Free WiFi
Restaurant
Swimming pool
Business center

Location

Located in Gonzalo Guerrero, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach Club. Playa del Carmen Maritime Terminal and Punta Esmeralda Beach are also within 2 mi (3 km).

Hotel Features

Along with 3 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.

Room Amenities

All 120 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as sofa beds and sitting areas. Free WiFi and balconies or patios are standard, as are flat-screen TVs with cable channels.

Languages Spoken

  • English

The Reef 28 - Adults Only - All Suites - with optional All Inclusive

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - with optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Hotel Amenities

Some rates at The Reef 28 - Adults Only - All Suites - with optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, The Reef 28 - Adults Only - All Suites - with optional All Inclusive features an outdoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. Onsite self parking and valet parking are complimentary.

The Reef 28 - Adults Only - All Suites - with optional All Inclusive has designated areas for smoking.

  • Elevator 
  • Rooftop terrace 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Billiards or pool table 
  • Spa treatment room(s) 
  • Tours/ticket assistance 
  • Meeting rooms 
  • Year Built - 2018 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Pool sun loungers 
  • Free valet parking 
  • Outdoor pool 
  • Proposal/romance packages available 
  • Luggage storage 
  • Number of restaurants - 3 
  • Concierge services 
  • Gift shops or newsstand 
  • Snack bar/deli 
  • Designated smoking areas 
  • Pool umbrellas 
  • Beach towels 
  • Total number of rooms - 120 
  • Number of floors - 4 
  • Number of buildings/towers - 1 
  • Wedding services 
  • Multilingual staff 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking, Free valet parking

Room Amenities

  • Towels provided 
  • Premium bedding 
  • Separate sitting area 
  • Balcony or patio 
  • Ceiling fan 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Microwave 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower only 
  • Rainfall showerhead 
  • Iron/ironing board 
  • Sofa bed 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • Flat-panel TV 
  • Free WiFi 
  • iPod docking station 
  • Number of bathrooms -  
  • Sofa bed size 

Where to Eat

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fitness classes on site 
  • Yoga classes/instruction on site 

Spa Services

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Minimum age to access spa is 18 
  • Sports massage 
  • Massages 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only

Hotel Name

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Guests under 18 years old are not permitted at this adults-only property.


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