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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

5.0 star property
An adults-only beachfront getaway where travelers can enjoy rooftop relaxation by day and exceptional dining experiences by night

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
Property video
Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
Rooftop terrace - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
The Reef 28 Hotel & Spa is steps from Mamitas Beach and Quinta Avenida. Guests enjoy the rooftop terrace with an outdoor pool and poolside bar. Three on-site restaurants offer diverse dining. The central location and yoga classes at the gym provide convenience and wellness.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(123 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 137 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Relax and indulge in the area's health/beauty spa, or seek out an adventure with ecotours, ziplining, and skydiving nearby. Guests love the hotel's central location. Visit our Playa del Carmen travel guide
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida
    Quinta Avenida
    2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall
    Quinta Alegría Shopping Mall
    5 min walk - 0.3 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    8 min walk - 0.5 miles
  • Central Square
    13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • Amorino
    1 min walk
  • Starbucks
    2 min walk
  • Micaela's
    2 min walk
  • El Diez, Parrilla Argentina
    2 min walk
  • Las Helodias
    1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxury hotel near Quinta Avenida
Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides an adjacent golf course, a poolside bar, and a rooftop terrace. Treat yourself to a deep-tissue massage, a manicure/pedicure, or a body scrub at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, 2 bars, and a business center. In addition to a steam room and a sauna, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), secured bicycle storage, and multilingual staff
  • Tour/ticket assistance, meeting rooms, and massage treatment rooms
  • Guest reviews speak highly of the dining options, pool, and central location
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and microwaves

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Beach are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 804 out of 1293 reviews
Rating 8 - Good. 251 out of 1293 reviews
Rating 6 - Okay. 125 out of 1293 reviews
Rating 4 - Poor. 57 out of 1293 reviews
Rating 2 - Terrible. 56 out of 1293 reviews

Reviews

Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Love the vibe, location and staff. Food and drinks top notch. Will be back again.
Stayed 7 nights in May 2026
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, everything was amazing and great location. The only complaint is that the pool was closed for renovations and the rooftop was disorganized but nowhere was that ever mentioned nor advertised which was very disapointing!
Stayed 4 nights in May 2026
Verified

6/10 Okay

DELORIS

Liked: Cleanliness, staff & service, property conditions & facilities
Listed as all inclusive resort but it’s more of a hotel with limitations to the all inclusive amenities. Roof top pool was under renovations. Beach full of seaweed. Great location with lovely staff. Buffet breakfast is a 10 out of 10. Rooms and hotel/resort was clean. Advertisement should mention limited all inclusive.
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was A+ relaxing, clean, friendly & a really great experience I plan to go back again soon
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean and the staff are wonderful. Has a great rooftop with a pool and great music. Was our second time staying there.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe. Food was great too.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very nice and pleasant. The food was delicious. Clean room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect the staff was wonderful and the food was great.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was amazing, they upgraded my room to a master suite after an issue was discovered in my previous room. Breakfast was superb 👌🔥 would highly recommend and I’m definitely looking forward to going again
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Diamond Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean Roof top bar / pool is incredible Staff has been amazing! Freddy is the best
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, the food was excellent. Spend the money for all inclusive packages. It is a very quiet hotel, it is really for couples and not a lot of activities on site. All say, it was a good stay.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to the beach. Everything was in walking distance and # 1 no kids great vibe and I really enjoyed myself on the roof top.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely lived staying at The Reef! The staff are really friendly and sweet, and the rooms and all common areas are immaculate. The food was also really good and worth the all inclusive add on. The rooftop is beautiful and they have a great menu up there too. The hotel is located right in the heart of pdc, just minutes to wall anywhere you would want to go: beach, clubs, bars, shopping, restaurants. You’ll never need an uber! We loved our time here and will definitely come back!
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service excellent. Nice experience at the spa.
Spa
Rooftop pool view
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Luis Alberto

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean and spacious
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, amenities
Amenities and location
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Michael

Outstanding service and friendly staff.
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Elizabeth

Liked: Staff & service
Clean rooms Pool was dirty, not enough lounge chairs Food was good!
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Mohsen

Liked: Cleanliness, staff & service
Location, Clean room, nice staff
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Thomas Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here, really enjoy this place. The food and drinks are great, it is nice to not have plated meals rather than buffet. It seems like they reduced the menu a bit and less "premium" drinks are included since the last time I stayed here, that being said they are still very good. Staff is friendly, they let us check in early no charge, rooftop pool is awesome, with good music. Gym isn't the best and could probably use a refresh, but still enough to get a good pump on. Overall great stay!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great breakfast!
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, amenities, property conditions & facilities
Clean, beautiful suite. Friendly staff. GREAT location. Good food.
Patio view
Birthday room service
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

mihwa

Liked: Cleanliness
Spacious and clean room, nice pool and jacuzzi. But check-in experience lengthened by invitations to a sales pitch. The food and drinks in the hotel restaurants were underwhelming, poor quality even the simplest classic cocktails.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Delbert

Liked: Cleanliness, amenities, property conditions & facilities
I had an absolutely wonderful stay at this hotel! From the moment I walked in, the staff was warm, welcoming, and incredibly professional. Check-in was quick and seamless, and I immediately felt valued as a guest. The room was spotless and spacious The location was perfect close to everything I needed while still feeling quiet and private. Highly recommend to anyone looking for A stress-free and enjoyable stay!
Stayed 3 nights in Feb 2026