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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

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A balcony with wicker furniture, a glass railing, and a view of the beach and ocean. - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
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A couple in a swimming pool with a view of the ocean. - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
A beach with palm trees, a pool, and several boats on the water. - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
A group of people dining at a round table in a restaurant with a yellow cushioned bench and a glass pitcher on the table. - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)
Luxury
5.0 star property
8.8

Excellent

Urban oasis in Playa del Carmen

Vibrant rooftop pool overlooks Playa del Carmen, near Mamita's Beach and Fifth Avenue shopping. Three restaurants serve Mexican, Italian, and Asian cuisine in an all-inclusive experience. After dinner, enjoy hydrotherapy or massages at the Okom spa.

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Junior Suite, 2 Queen Beds

A hotel room with two beds, a desk, a refrigerator, and a ceiling fan.

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(128 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

A modern hotel room with a large bed, bedside tables, a bench, a sofa, and a large window with curtains.

Luxurious Master Suite

9.6 out of 10
Exceptional
(13 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

A modern hotel room with a bed, a sofa, a coffee table, a dining table, and a kitchenette.

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

A balcony with a view of a beach and buildings.

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 137 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

A person in a red dress standing on a balcony overlooking a resort with multiple buildings and a beach.

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

A hotel room with a bed, a round yellow sofa, a bedside table with a clock, and a large window with sheer curtains.

Deluxe Junior Suite, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

A hotel room with a large bed, a bedside table with a phone, a bedside lamp, and a yellow bench.

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

A beach with palm trees, a pool, and several boats on the water.

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is in Gonzalo Guerrero, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Relax and indulge in the area's health/beauty spa, or seek out an adventure with ecotours, cave exploring, and skydiving nearby. Guests love the hotel's central location. Visit our Playa del Carmen travel guide
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    3 min walk - 0.2 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    3 min walk - 0.2 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    5 min walk - 0.3 miles
  • Mario Villanueva Madrid
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • Amorino
    1 min walk
  • Kampai
    2 min walk
  • Micaela's
    2 min walk
  • Starbucks
    2 min walk
  • El Diez, Parrilla Argentina
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 on-site accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-004140/2025

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Gonzalo Guerrero, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Madrid and Super Chedraui Selecto Avenida 10 are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 801 out of 1286 reviews
Rating 8 - Good. 248 out of 1286 reviews
Rating 6 - Okay. 126 out of 1286 reviews
Rating 4 - Poor. 58 out of 1286 reviews
Rating 2 - Terrible. 53 out of 1286 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient and the restaurants where good
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful from the moment we walked in. The staff was amazing from reception to roof top. Would definitely stay there again.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, amazing staff that pay attention. Went above and beyond to make our stay memorable. Will absolutely recommend them to anyone going to Playa Del Carmen!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and the food was great! Would recommend this resort 10/10
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, place was clean
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

I stayed to night all inclusive in September 2026. The positive, clean room, staff were great, three blocks from the beach and 5th avenue. Negative, food and drinks were the worse. Breakfast was great .
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! My family and I (all adults) stayed for my birthday and The Reef 28 staff made it the best one yet! They were very accommodating and friendly. Honestly can’t complain about anything! We will be back!
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and very clean. The staff was very nice and accommodating. I would definitely stay here again. I loved the rooftop pool and bar. The only issue was getting a table or lounge chairs if you come in the afternoon. The hotel has reserved lounge beds that were never used! I don’t know why they have to reserve each one when no one ever used it while I was there. I went a few days and these “reserved” beds were never used.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and restaurant were great. Omelets made to order, great Mexican food, and an Asian/Italian restaurant depending on the day. The only thing is you need a reservation which is slightly annoying. Pool and pool service was great. Hot tubs are nice.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a friend’s birthday weekend. The property is beautiful, the staff is friendly & accommodating and the variety of food available is nice. You can also pay a small fee to have access to two sister properties that have beach access if the rooftop pool isn’t enough for you. I’d definitely recommend this place if you’re looking for a low key relaxing vacation. Partying is available if you want it but it doesn’t smack you in the face.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and helpful. It was frustrating that we had to make reservations for some of the dining, and more lounge chairs at the rooftop pool would have been nice. We had a very nice stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spectacular!!!! Staff was amazing and the Spa was out of this world!!!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Staff were very helpful and friendly, Airport shuttle was easy and brought us straight to hotel no problems.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was beautiful and it was above a Jamaican restaurant where they were playing good music and partying in the streets. I could look over my balcony and see it. Some nights I join in the partying in the street. The only complaint I have is the water in the shower was luke warm. I couldn’t get a hot shower but otherwise It a beautiful and clean hotel. The beach was a 5min walk from the hotel and they have two other properties I visited. They were amazing as well and those property were on the beach. You can actually walk 15 minutes to their CoCo Beach Resort. The staff were so amazing, courteous, and welcoming there too. I would recommend this property and visit this property again.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST part of this trip are the workers!! You will fall in love with them! They are all so attentive, loving, kind and very helpful! My hubby and I always thoroughly enjoy our stay when we go. Drinks and food are always delicious. The coffee is amazing! Thanks to Brenda, Micaela, Israel(My guy), Roxana(My coffee girl) and all the staff on the rooftop! Francisco, my rooftop guy!!!! Please forgive me if I forgot some names. You are ALL fantastic!!! The rooms are clean and spacious and Wi-fi is great! Can't wait to see everyone next yr!!! :)
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Reef 28! Everything was very clean and the staff was friendly. Our only complaint was the “all-inclusive meal option “ stay is not really all-inclusive, since you have to reserve Dinner time before 5pm. If you are out doing activities, you may not have chance to eat dinner if you forgot to reserve, which for us makes it a deal breaker for a next time. In addition, most of the tasty menu items are add-ons and not included in the meals. Overall, it’s a good, quiet location to stay and relax.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. I've probably been to 20 all-inclusive resorts throughout the Caribbean, and I would say that when you factor in cost, location, amenities, and service, I would rate this one amongst the best. Food and drink w re good, but the standout was the staff. Francisco and Jamie were standouts! The only downside to be aware of is that you are not on the beach; it’s very close, about a 3-minute walk, but it's a public beach; therefore, you will need to rent chairs and an umbrella at an additional cost. Alternatively, you can pay $15 USD and go to the sister property that has a beachfront. I would definitely stay here again and would recommend it if you are going to Playa del Carmen.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean. Staff friendly. Food is tasteless and with few options. Although paying for all inclusive the better options on the menu are an additional fee if you opt for them. Nothing to do. Unless you want to shell out $15 a day to go to the sister resort. But food still without luster and no shows or events happening. I wouldn't return.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Love the vibe, location and staff. Food and drinks top notch. Will be back again.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience at Reef 28! We were only in Playa del Carmen for a few hours and decided to stay here so we wouldn’t have to make the drive back to our hotel, and we’re so glad we did. From the moment we arrived, the staff was incredibly welcoming and made us feel right at home. Our room was beautiful, modern, and very clean. We especially enjoyed spending time at the rooftop pool—it was the perfect place to relax and enjoy the atmosphere. The location is also fantastic, within walking distance of several beach clubs, restaurants, and everything Playa del Carmen has to offer. Even though our stay was short, it definitely left an impression. My husband and I both agreed that we would absolutely stay at Reef 28 again, and next time we’d love to stay much longer!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice adult only property. They have sister properties you can visit for $15/day with meals and amenities included. We did the spa at reef 28 and it was so amazing. Food was an 8/10. The pool area has “small bites” but good options. I recommend the tuna tostadas. Enjoyed my experience and the location. Not not the typical resort. Out the front door you’re mingling with all the locals. Plenty shopping in the area. I loved not being tied to the property that you’d normally be at a resort. Recommended for anyone looking to travel to playa del Carmen. Also if you have the time, go to coco bongo. Amazing show we left very entertained.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, everything was amazing and great location. The only complaint is that the pool was closed for renovations and the rooftop was disorganized but nowhere was that ever mentioned nor advertised which was very disapointing!
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe. Food was great too.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was A+ relaxing, clean, friendly & a really great experience I plan to go back again soon
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The reef 28 was an excellent choice to stay in Playa De Carmen. The only drawback we had Pool access was under construction, but there accommodating by upgrading us to breakfast at the Hotel. We enjoy the amenities at the hotel and the walking distance to Quinta Avenida to all shops and restaurants. We will be traveling back again later this year in 2026..! Viva Mexico 🇲🇽
Stayed 2 nights in May 2026